The client is looking for a candidate to work within the support department. They are expanding the department in response to continued growth of their Sage Enterprise Management customer base. The role requires a candidate with excellent communication skills who is driven and able to manage a range of problems on a daily basis. You will be working in a motivated and skilled team with the aim of exceptional customer service.
The successful candidate will report to the Support Supervisor and their responsibilities will include: Log new support requests, record accurate and details information and track support calls and queries from start to finish, Ensure customers are kept up to date, identify and escalate issues to 2nd line support if needed and work with colleagues to resolve challenging queries.
* Customer first approach
* Take ownership and use initiative
* Good attention to detail and problem solving skills
* Excellent communication skills
* The desire to progress within the company
* An interest in business, computers and technology
* Sage Enterprise Management knowledge
Please apply ASAP. To apply please send us your CV using the link below or email email@example.com and I will be in touch to discuss the full process as well as the next steps. Alternatively call 0203 808 7308 and I will be happy to speak with you. There will be a 2 stage interview process with a face to face presentation as the last stage.
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