• Location: Sweden, Malmö
  • Date Posted: 5th Jun, 2019
  • Reference: 050619CH
Role: Head of Service Management
Start date: 01/07/2019


* A minimum of 20+ Years in IT industry relevant experience and strong analytical and problem solving skills; ability to develop hypotheses, frame problems, and generate relevant insights based on supporting data
* Experience in delivering IT Service Management processes and reporting.
* Experience delivering continuous improvement and working practices in support of IT services to reduce customer complaints, faults or inefficiencies.
* Knowledge of IT Service Management framework across Service Strategy, Design, Transition, Operations, and CSI and experience operating within or driving the foundation or implementation of one or more phases of the ITSM framework in your current or a previous role; ITIL foundations certification at a minimum

To find out more / apply please contact Cherry Harris on + 45 89 88 77 44 | c.harris@washingtonfrank.com