• Location: Belgium, Brussels
  • Date Posted: 7th Jan, 2020
  • Reference: RFTJ/07/01/2020
* Role - Senior Project Manager
* Contract duration - 1 year + chances of extension
* Rate - Depending experience.
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Technology - SAP
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Location - Brussels
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Job Description
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In the role of Service Delivery Manager, you will be Accountable for all Incidents effective resolution & SLA compliance, Accountable for entire delivery under Application management services scope of work which includes application enhancement and also Co-ordinate with Application development lead for effective service integration. You will be Lead contact for Major Incidents and responsible for resolution of Major/Critical incidents by coordinating with AMS team. Prepare and present monthly / quarterly service performance reports to Service Management stakeholders. You will act as a mentor and support the production support team in developing optimised high-quality deliverable, improve productivity and build automation. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
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Required

15+ years of IT experience

10+ years of experience in SAP Application support, maintenance and development projects

7+ years of experience in leading various SAP Application support and maintenance and/or Application development engagements

Fluent in English language



Preferred

Experience in insurance industry

Working knowledge in Dutch Language (optional)

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

* High analytical skills
* A high degree of initiative and flexibility
* High customer orientation
* High quality awareness
* Excellent verbal and written communication skills

If you are interested in the position or know someone, please do not hesitate in contact me.
* Rafa Tejero
* Tel +31 202 418 518
* r.tejero-zenteno@washingtonfrank.com

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