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    Senior Business Systems Manager (Epicor Prophet 21)

    USA, Tennessee, Nashville

    • £120,000 to £140,000 GBP
    • Systems Manager Role
    • Skills: Epicor Prophet 21, Analyst, Subject Matter Expert
    • Seniority: Senior

    Job description

    Senior Manager of Business Systems
    In this pivotal role, you will lead the orchestration of all ePicor Prophet 21 operations and development activities. Your symphony extends to the integration of new or existing acquisitions, supporting applications and software for all business users, and managing every aspect of the Software Development Life Cycle (SDLC). Strategy & Planning:
    * Conduct a thorough analysis of existing business systems and procedures.
    * Define, develop, and document software business requirements, objectives, and deliverables in collaboration with internal users and departments.
    * Assist in crafting software development project plans, including scoping, scheduling, and implementation. Acquisition & Deployment:
    * Research software application products and services in alignment with business requirements.
    * Collaborate with vendors for efficient implementation of new software products or systems and resolution of adaptation issues.
    * Recommend, schedule, and execute software improvements and upgrades.
    * Develop an integration playbook for newly acquired companies into Prophet 21. Operational Management:
    * Manage internal Prophet 21 development resources, alongside on-shore and off-shore vendors.
    * Foster professional relationships with key stakeholders across all business units.
    * Act as the technical point of contact for the ERP application, providing hands-on support for users.
    * Design and implement technology solutions in Prophet 21 modules to meet business and stakeholder requirements.
    * Architect, design, build, and deliver Prophet 21 solutions, optimizing usability and functionality.
    * Ensure scalable systems integrations with Prophet 21, aligning with the company's growth.
    * Collaborate with Prophet 21 and implementation partner teams on automating data integrations.
    * Stay abreast of new Prophet 21 features and functionality, providing recommendations for improvements.
    * Participate in technical design/code reviews and audits, maintaining design objectives and standards.
    * Manage user roles/access, assign permissions, and maintain user interface entry forms, email, and PDF templates.
    * Work with end users on usability/Help Desk issues. Position Requirements: Formal Education & Certification:
    * University degree in computer science or information systems and 5-7 years of related work experience.
    * Education and/or certifications with significant experience in SDLC and project management are desired. Knowledge & Experience:
    * In-depth, hands-on knowledge and experience with enterprise applications, including 5+ years optimizing Prophet 21.
    * Certified Prophet 21 Administrator preferred.
    * Eight-plus years of overall IT expertise.
    * Minimum four years of managerial responsibilities, including vendor management.
    * Understanding of Prophet 21 ERP workflow functionality and processes.
    * Experience using forms, fields, custom records, and workflows in the ERP system.
    * Experience with co-location hosting of Prophet 21.
    * Proficiency in generating reports and custom reporting within Prophet 21.
    * Understanding of industry-standard business practices in accounting and warehouse management.
    * Business acumen to connect business needs with the right technical solutions.
    * Proficiency with saved searches, formulas, reporting, creating dashboards, forms, and workflows.
    * Ability to manage competing priorities, troubleshoot, and work independently.
    * Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
    * Excellent written and oral communication skills, proficient in Microsoft Office (Word, Excel, and PowerPoint). Personal Attributes:
    * Highly self-motivated and directed.
    * Quick absorption of new ideas and concepts.
    * Good analytical and problem-solving abilities.
    * Effective prioritization and execution of tasks in a high-pressure environment.
    * Ability to conduct research into software development and delivery concepts, as well as technical application issues.
    * Management capability for 5-10 employees.
    * Presentation of ideas in business-friendly and user-friendly language.
    * Strong customer service orientation.
    * Excellent written, oral, interpersonal, and presentational skills.
    * Experience working in a team-oriented, collaborative environment. Work Conditions:
    * Occasional travel between training locations.
    * Prolonged periods of sitting.
    * Maneuvering and work in the warehouse environment.
    * Dexterity for operating a computer and handling various tools and components.
    * Lifting and transporting moderately heavy objects, such as computers and peripherals.

    ERP Consultant with a specialism in Production/Manufacturing

    Norway, Sandefjord

    • NOK 600,000 to NOK 1,000,000 NOK
    • Consultant Role
    • Seniority: Senior

    Job description

    Job Title: ERP Consultant, Production/Manufacturing Specialist

    Location: Norway (Role can be 100% remote so location is no issue)

    At Washington Frank, we are currently working in Partnership with a leading Scandinavian ERP Vendor who are in the process of expanding their business offering within the Norwegian market. This business has been creating Solutions tailored to the Manufacturing sector since the 70s and they now deliver state of the art Cloud based ERP Solutions to over 5000 clients globally.

    Due to impressive growth within Norway, we are now seeking x3 highly motivated and experienced ERP Consultants to join our dynamic team. As the primary focus area, you will be responsible for analysing and determining our customer's needs, leading project implementations, providing training, and offering ongoing support related to our customers ERP system.

    Principle Duties and Responsibilities:

    * Analyse and review customer needs, mapping requirements to the Solution capabilities.
    * Lead, manage, and direct new customers to gather specific information required for initial implementation.
    * Evaluate existing processes and recommend mainstream improvements.
    * Lead projects with customers to implement changes and improvements in relation to the Solution.
    * Develop and implement improvements based on customer needs.
    * Lead and participate in ERP Solution implementations for new and existing customers.
    * Provide clear documentation of each project phase and solution implementation.
    * Perform system configuration, data migration, and testing.
    * Identify client needs that can generate additional services and/or product sales.
    * Maintain ongoing professional relationships with assigned clients.
    * Provide training and support to new and existing customers.
    * Conduct feasibility studies to identify customer's needs from a selling point.
    * Develop relationships with key buyers and decision-makers at new and existing clients.
    * Support and liaison joint marketing activities to build pipeline.

    Requirements:

    Education and/or Work Experience:

    * Education in relevant fields such as business management or finance.
    * Solid understanding of general and financial business processes.
    * Prior experience in project leadership and implementing software solutions.
    * Minimum of 2 year's experience in a similar function (not a prioritised requirement).
    * Minimum of 5 year's working experience in the manufacturing industry and SME industry.
    * Strong partnerships and relationships with senior stakeholders in the SME Manufacturing industry in Norway.
    * Prior experience working with people to help organisations work smarter and more efficiently.

    Generic and Functional Skills/Competencies:

    * Understanding of customer's needs in the manufacturing and SME industry.
    * Knowledge and experience of business processes in the manufacturing sector.
    * Strong project-leading skills with experience in various project sizes.
    * Proven hands-on experience implementing an ERP system or another business system, ie SAP, Dynamics, IFS, M3 etc
    * Experience working with stakeholders at senior management and board level.
    * Excellent communication skills, both written and oral, with strong networking skills.
    * Financial background.
    * Proven ability to work creatively and analytically in a problem-solving environment.
    * Entrepreneurial spirit and a desire to establish a new geographical business area.
    * Excellent writing and presentation skills.

    If you are a proactive, results-oriented professional with a passion for driving business efficiency through technology, we invite you to apply. Join us on our journey to revolutionise the way businesses operate and thrive in the digital age.

    To apply, please submit your resume and a cover letter detailing your relevant experience to d.bennett@frankgroup.com.

    SAP Workforce Software Consultant - Solution Lead

    Spain, Madrid

    • €50,000 to €100,000 EUR
    • Practice Lead Role
    • Seniority: Senior

    Job description

    SAP Workforce Software Consultant and Solution Lead

    Want to join our growing team? We are actively seeking an experienced SAP Workforce Software Consultant - Solution Lead to join our project team. This position can be based in Norway, Sweden, Spain, or you have the option to work fully remote from one of our countries.

    We are a dynamic and vibrant consulting house dedicated to simplifying the everyday life of HR professionals. Our focus is on providing products, services, and consulting within HR technology, HR processes, and HR strategy.

    As a recognised Workforce Software partner, we are in the process of expanding our team within Workforce Software to better serve our customers.

    When you become part of our team as an SAP Workforce Software Solution Lead Consultant, you will play a key role in a high-performing project team. We are at the forefront of driving digital innovation for leading organisations, relying on their technology partner.

    What will you be doing?

    In essence, you will be responsible for implementing and managing SAP Workforce software for our customers while actively contributing to the development and enhancement of our Workforce Software team.

    In the role of SAP Workforce Software Solution Lead Consultant, you will:

    * Serve as the subject matter expert and main point of contact for SAP Workforce software-related inquiries and developments.
    * Contribute to the development of a robust team within the Workforce Software solution.
    * Participate in various SAP Workforce software implementation projects.
    * Collaborate with the project manager and project team, acting as the solution lead on end-to-end SAP Workforce software implementation projects, covering discovery, design, configuration, testing, and deployment.
    * Work closely with internal stakeholders to ensure successful project delivery and customer satisfaction.
    * Stay abreast of new releases and updates, proactively sharing knowledge and suggesting improvements to the solution.

    Who are you?

    To excel in this role, you should have a proven track record of delivering successful SAP Workforce Software projects as a solution lead consultant or a technical/functional lead for Workforce Software projects. A solid understanding of relevant HR processes and technology is essential. Exceptional consulting skills with a strong emphasis on communication and interpersonal skills are highly valued.

    Fluency in written and spoken English is required, as it is our primary work language. Previous experience in similar roles and with SAP Workforce software is a prerequisite for this position.

    Your educational background may vary, with a major in Human Resources, Tech/IT, Engineering, or a related field.

    What we offer

    At our company, we empower our employees to achieve their own success and provide opportunities for career development. Our work environment is dynamic, positive, and continuously growing. We offer competitive terms and conditions, along with pension and insurance agreements.

    For a nonbinding conversation regarding the role, please reach out to:

    Daniel Bennett - Snr Exec Consultant, Frank Group

    d.bennett@frankgroup.com

    SAGE 200 Support Consultant

    England, London

    • £30,000 to £45,000 GBP
    • Support Role
    • Seniority: Mid-level

    Job description

    This home-based position has plenty of potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on-premise and in the cloud as well as NetSuite ERP.

    They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home; the salary on offer is up to £45k plus benefits. They will set you up with all you need for a home office.

    They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200, NetSuite and Sage CRM; the business has been around for over 20 years and is financially strong and still independent. They concentrate on the business side of technology and getting to know their clients' processes, so they can give them the support that they need.

    They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in first-line support, application support or internal help-desk role, finding solutions for Sage 200 users or clients.

    You will look after their Sage 200 customer base and you will have the opportunity to learn about Sage CRM and Net-Suite products. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

    Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

    They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

    There will be plenty for you to learn and adding these new skills to your CV will only give your future a boost.



    The ideal candidate

    * Applicants should ideally have several years of Sage 200 support experience.
    * You should be proficient in SQL and have proven IT Support / Administration experience
    * Experience with Sage ISVs such as Draycir or Sicon would be advantageous.
    * You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
    * The candidate will also be a good problem-solver, self-motivated and organised.
    * Actively promote Pinnacle services and software solutions, including providing training sessions as required

    Salary will be negotiable depending on track record and experience. A position is a permanent contract.

    100% REMOTE - Product Owner - Solutions de Dématérialisation

    France, Île-de-France, Paris

    • €40,000 to €50,000 EUR
    • Consultant Role
    • Seniority: Mid-level

    Job description

    Notre client, éditeur de logiciels de dématérialisation, recherche son nouveau Product Owner, pour renforcer son offre produit.

    En tant que Product Owner spécialisé dans les solutions de dématérialisation, votre mission consiste à définir la vision du produit, à établir la feuille de route, et à travailler en collaboration avec les équipes de développement pour assurer la livraison réussie de solutions de dématérialisation innovantes et efficaces.

    Responsabilités principales:

    *

    Définir la vision du produit: Élaborer une vision claire et alignée sur les objectifs stratégiques de l'entreprise pour les solutions de dématérialisation.
    *

    Gestion du backlog: Prioriser et maintenir le backlog des fonctionnalités, des améliorations et des correctifs en fonction des besoins des utilisateurs et des exigences du marché.
    *

    Collaboration avec les parties prenantes: Travailler en étroite collaboration avec les parties prenantes internes et externes pour comprendre les besoins du marché et des utilisateurs.
    *

    Feuille de route du produit: Élaborer et maintenir une feuille de route du produit alignée sur la stratégie de l'entreprise, en assurant la flexibilité pour s'adapter aux changements.
    *

    Communication: Communiquer efficacement avec les équipes de développement, les parties prenantes et d'autres intervenants pour garantir une compréhension commune des objectifs et des priorités.
    *

    Tests et validation: Travailler avec les équipes de test pour s'assurer que les fonctionnalités développées répondent aux exigences et aux normes de qualité.



    Profil recherché:

    * 3 années d'expérience en tant que Product Owner, de préférence dans le domaine de la dématérialisation, ou sur une solutions du secteur financier.
    * Compétences techniques: Connaissance approfondie des solutions de dématérialisation, des processus métier comptable et des technologies associées.
    * Compétences interpersonnelles: Excellentes compétences en communication, capacité à travailler en équipe, et orientation client.



    Ce poste est en 100% télétravail.

    Chef de projet SI Finance Sage X3

    France, Île-de-France, Nanterre

    • €50,000 to €55,000 EUR
    • Administrator Role
    • Skills: sage/ sage X3/ erp/ ingenieur/ software/ IT/ Microsoft/ sql/ données/ infra/ reseaux/ Oracle/ C++/ Linux/ Unix
    • Seniority: Mid-level

    Job description

    Acteur majeur du service d'aide à la personne, la DSI recherche son futur Chef de projet SI SAGE X3.

    Les principales responsabilités incluent :

    * Assurer le suivi des projets fonctionnels en réalisant les tâches suivantes :

    * Élaboration des spécifications techniques ;
    * Recueil des besoins fonctionnels ;
    * Animation d'ateliers en présence de toutes les parties prenantes ;

    * Agir en tant qu'interlocuteur privilégié de différentes entités :

    * Support aux utilisateurs ;
    * Suivi des évolutions ;
    * Définition et gestion du planning du projet ;
    * Garantie du respect du cahier des charges, des délais et des coûts ;
    * Définition et supervision des tests fonctionnels et des recettes ;
    * Mise en œuvre d'actions de formation et d'accompagnement ;

    * Organisation du déploiement, de la maintenance et du support des nouvelles applications en collaboration avec les responsables de la DSI ;

    Vous possédez une expérience en tant que chef de projet ERP, avec une expertise particulière dans l'accompagnement au changement, notamment dans le contexte de projets SI liés à la Finance et à l'ERP SAGE X3.

    * D'une nature dynamique,
    * Vous possédez à la fois des compétences techniques et un sens développé du relationnel.
    * Vous associez rigueur, autonomie et sens de l'organisation, faisant preuve d'une capacité anticipative.
    * Doué d'aptitudes analytiques et de la capacité à formaliser des documents et procédures, vous présentez d'excellentes compétences rédactionnelles.

    Chef de projet Sage X3 - Négoce

    France, Île-de-France, Saint-Denis

    • €55,000 to €60,000 EUR
    • Project Manager Role
    • Skills: X3/ Sage X3/ fonctionnel/ IT/ chef de projet/ administrateur ERP/ ERP/ admin ERP/ negoce/ gestion de projet erp
    • Seniority: Mid-level

    Job description

    Client final dans le secteur de l'équipement et de la décoration d'intérieur recherche un(e) Chef(fe) de projet Sage X3 - Négoce pour rejoindre son équipe.

    Description du poste :

    Au sein de la DSI, vous serez en charge de piloter et de mettre en œuvre des projets liés à la gestion du Négoce, de la Gestion Client et des Produits.

    Vos responsabilités principales :

    * Collaborer avec les partenaires métier pour définir un cahier des charges incluant les besoins, le budget, et les délais de livraison.
    * Assurer la formation des équipes opérationnelles selon les besoins.
    * Superviser le travail quotidien des équipes de développement et de TMA.
    * Veiller au respect du budget et du calendrier.
    * Trouver des solutions en cas de problèmes imprévus.
    * Organiser les phases de test et résoudre les problèmes identifiés.
    * Assurer la communication constante avec les équipes métier en validant les différentes étapes du projet avec les chefs de projets métier et les sponsors, tout en les tenant informés de l'avancement et des éventuelles difficultés.

    Profil recherché :

    Ce poste correspond à vos compétences et à votre expérience si :

    * Connaissance du module Négoce de l'ERP Sage X3.
    * Vous avez de l'expérience dans la gestion quotidienne et l'évolution des applications.
    * Vous êtes doté de compétences en gestion de projet.
    * Vous êtes organisé(e) et méthodique.

    Le poste n'est ouvert qu'au profil disposant d'une autorisation de travail sur le territoire français.

    Analyste fonctionnel Infor M3

    France, Brittany, Vannes

    • €50,000 to €60,000 EUR
    • Other Role
    • Seniority: Mid-level

    Job description

    Descriptif du poste

    Il/Elle analyse et met en place les modifications nécessaires à l'évolution de l'ERP Infor M3 et aux besoins du domaine Finance : comptabilité et contrôle de gestion. Il/Elle assure la maintenance du paramétrage Infor M3 et assure le support des utilisateurs Finance en phase déploiement ou vie série après le démarrage.

    * Il/Elle assure la maintenance et l'évolution du paramétrage Infor M3 sur le domaine Finance : comptabilité et Contrôle Gestion en liaison avec les équipes Finance.
    * Il/Elle maintient la documentation utilisateur du domaine
    * Il/Elle participe aux migrations et aux évolutions mineures/majeures de l'ERP
    * Il/Elle réalise des cahiers des charges pour les développements demandés et réalise les tests avant mise en production.
    * Il/Elle participe au déploiement Infor M3 sur les nouveaux sites
    * Il/Elle suit la mise en en œuvre des améliorations du système et forme les utilisateurs aux nouvelles solutions.
    * Il/Elle s'assure de la cohérence de l'utilisation du système sur tous les sites
    * Il/Elle participe aux projets Finance du groupe en lien avec l'ERP.

    Des déplacements réguliers sur les sites en Europe, sont à prévoir sur les premières années dans le cadre de projets.



    Profil recherché

    * Vous avez minimum 3 ans d'expériences sur un ERP Finance ?
    * Vous avez eu une première expérience en finance ?
    * Vous parlez anglais ?



    Pourquoi rejoindre mon client

    * Rejoignez un des leaders de son marché et participez à des projets ERP d'envergures au niveau monde !
    * Mon client vous forme sur Infor M3, un ERP phare du marché !

    System Analyst / Senior Analyst Programmer (ERP, POS, CRM)

    Hong Kong

    • HK$35,000 to HK$50,000 HKD
    • Business / Systems Analyst Role
    • Skills: System Analyst, ERP, POS, CRM, Applications, C#, .NET, Senior Analyst Programmer, Programmer, Development, Application Development, Data, Python, ETL, Experienced
    • Seniority: Mid-level

    Job description

    Job Description

    My client, who has good reputation in its industry, is looking for a System Analyst / Senior Analyst Programmer to be a part of their expanding IT Team and support its IT Manager in driving various system revamps and projects within the team. This is a fresh position and it's a fantastic chance to work in a stable working environment for career growth.

    Responsibilities:

    * Be actively involve in the development, update and support of day-to-day business IT operation including POS, CRM applications and any other projects as assigned.
    * Coordinate closely with business stakeholders to gather and analyze user requirements, then prepare designs and specifications for applications together with development team.
    * Provide support to users by managing and handling requests from the ticketing system, logging and tracking incidents, user inquiries, and provide solutions to the issues.
    * Involve in vendor management, planning and execution of IT initiatives and project management to enable continuous innovation and improvement of the IT team.
    * Foster and maintain healthy relationships and promote team spirit by working closely with different parties (IT team members, internal stakeholders and external parties).

    Requirements:

    * Degree holder in IT or equivalent.
    * Experienced in ERP, POS, CRM applications would be a great plus.
    * Proficiency in C#, .NET is a must.
    * Minimum 5 years of relevant experience in System Development role will be preferred.
    * Experience or knowledge in data warehouse platform, database management and ETL programming.
    * Great team player and able to work independently to lead juniors.
    * Good command in both written and spoken English and Mandarin.

    Interested candidates please do not hesitate and apply now! Kindly drop your resume in word format to Racheal Leow at r.leow@washingtonfrank.com or call +852 3008 3863 for further information or any enquiries.