Ref: 020822AL

Applications Support

USA, Florida

Job description

Applications Support

020822AL

Job Description

Responsible for assisting the Application Manager with day to day support and management of business software applications and coordination of action items.

Role & Responsibilities

* Listens attentively to leadership, team, and customers to gain a comprehensive understanding of issue/request.
* Analyzes, troubleshoots, provides recommendations, and solves requests from end-users related to or affecting our business applications.
* Perform data entry duties and assist others in the operation of all business applications.
* Utilize computer equipment, software, and diagnostic tools to perform a broad range of assignments.
* Follow standard Help Desk operating procedures; maintain records of daily communication transactions, problems, and remedial actions taken in a clear and concise manner.
* Assist with the creation and documentation of technical knowledge base for common issues experienced by end-users.
* Attend project planning meetings as relates to software updates and roll outs.
* Update supervisor on status of projects or technical issues.
* Provide administrative support as needed.

Skills & Qualifications

* Substantial experience working with and supporting business software applications, including but not limited to Windows desktop OS and the Microsoft Office suite of
products
* Experience with ERP systems
* Experience with MS SQL Server and/or Crystal reports experience preferred. Software problem management and resolution experience preferred
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Please APPLY NOW or contact me at a.lee@washingtonfrank.com to schedule a confidential discussion and receive some more information!