Ref: FSA-001

Finance Systems Analyst

England, County Durham

Job description

Finance Systems Analyst

FSA-001

Job purpose



To be part of the team that supports the client's Finance Systems and users in a fast-paced and demanding environment:



* To maintain the integrity, access and security of Finance Systems and key financial data
* Provide support through the provision of Finance Systems expertise, and the resolution of queries begins processed through the Helpdesk
* To maintain system training materials and support documentation



Duties and responsibilities



* Provide excellent customer service in all aspects, in person, via phone, chat or email
* Provide Helpdesk support through gaining excellent knowledge of Finance Systems to enable effective liaison with users and the timely resolution of queries
* Diagnose and resolve software issues of support calls
* Identify and escalate situations requiring urgent attention
* Follow up with users to ensure complete resolution of issues
* Follow standard help desk procedures
* Work with other In-house development / infrastructure teams
* Maintain system documentation to reflect change in processes / functionality following upgrades
* Provide training in the use of Financial Systems
* To be involved in regression testing for annual upgrades
* Develop and maintain customised management reports as required
* Assist in the design, development, testing and implementation of changes / automation of Financial processes and reporting
* Ensure change documentation is complete and fully approved; processed and recorded in a controlled and auditable manner

Qualifications & Requirements



Requirements include:



* Good understanding of Accounting and Financial principles/practices

* Good working knowledge of Microsoft Excel

* Excellent analytical and problem-solving skills, ensuring attention to detail

* Highly organised and able to manage own time effectively to meet deadlines

* Shows drive, energy and determination to achieve results
* Communicates effectively at all levels





Location



IT Department: Durham



Accounts Offices: Kenilworth/Warwick/York/Isle of Man