Ref: SC21122402

Salesforce Technical Lead

Hong Kong

  • 51000 to 80000 HKD
  • Support Role
  • Skills: Salesforce Certified Platform Developer, Salesforce Certified Administrator, Veeva CCP Certified
  • Level: Senior

Job description

Salesforce Technical Lead

SC21122402

One of my listed gold clients (a Fortune 500 company) is looking for a Salesforce Technical Lead due to expansions in Hong Kong. They are newly established in Hong Kong and the company is very stable. It also comes with competitive overall packages!

Responsibilities:

* Review existing resolution processes and recommend preventive maintenance activities
* Lead Solution design for Break fixes and work on related Salesforce Configuration/Customization efforts based on capacity
* Perform resolution for incidents, problem tickets and apply tactical and permanent fixes in CRM platform
* Perform environment refreshes while ensuring they are done appropriately.
* Responsible for Problem Management and validating change request and Estimation
* Roster Preparation and assignment of the weekly tasks of the Support Team during the business hours and shift hours
* Ticket triage and resolution plan assignment
* Perform regression test prior to production releases
* Creating regression test scripts
* Sanity checks for regression test post-deployment and Rollback if tests failed

Requirements:

* At least 6 years of experience in IT Industry, with strong ability in planning, execution & management.
* Possess solid knowledge and experience in Salesforce supporting/ development
* Certifications like Salesforce Certified Platform Developer, Salesforce Certified Administrator, Veeva CCP Certified is a plus
* Project experience in Retail project is a plus
* Solid analytical and problem-solving skills
* Fluent communication in English

If you are interested in this role, don't hesitate and apply now! Any enquirers please reach me at +852 3018 0384 or drop your resume to s.chen@washingtonfrank.com!