A Tenth Revolution Group Company

Ref: SK000IA

Epicor Specailist

USA, Iowa

  • $85,000 to $115,000 USD
  • Systems Manager Role
  • Skills: Epicor, SSRS, BA, Business Analyst, Systems Admin, System Admin, Admin, IT Admin BAQ, BPM, EDI, E10, C#, SQL, T-SQL, .NET, MCDBA, DBA, Iowa, BA, Programmer, Developer, Dev, Architect, Epicor Project Manager, Epicor System Architect
  • Level: Mid-level

Job description

Epicor Specailist


Essential Functions:


ERP Support and Troubleshooting:

* Monitor and respond to the service desk ticket queue promptly, ensuring incidents and requests are addressed in a timely manner.
* Collaborate with business partners to understand, analyze, and implement solutions for ERP-related tickets.
* Perform troubleshooting of ERP system problems, researching causes, and identifying systemic solutions.


ERP Application Support:

* Provide ERP applications support to users across the organization.
* Maintain system/user security groups to ensure data integrity and confidentiality.
* Plan, schedule, and communicate system availability, maintenance windows, and patch releases to end-users.


Business Intelligence and Reporting:

* Work directly with business stakeholders to define and drive system usage and analytics.
* Collaborate with business units to develop custom reports using SQL and BI tools and analytics.
* Engage with customers through various communication channels (e.g., Share Point, news feeds) to understand usage, performance requirements, and how ERP supports business objectives.


Professional Development:

* Acquire product knowledge of the ERP software to assist other departments effectively.
* Collaborate with vendors on product roadmap, enhancement suggestions, and support cases.
* Stay updated on new technology and digital solutions relevant to ERP systems.

Required Qualifications:


Intellectual Curiosity and Learning Aptitude:

* Demonstrate a strong desire to learn and recommend untapped ERP functionality.


Excellent Communication Skills:

* Possess exceptional written and verbal communication skills to interact with technical and non-technical stakeholders at all organizational levels.


Problem-Solving and Analytical Abilities:

* Capable of thinking through problems, visualizing solutions, and effectively communicating them to both technical and non-technical colleagues and management.


Prioritization and Customer Focus:

* Ability to prioritize work based on business impact and escalated tickets.
* Passionate about delivering exceptional customer service.


Adaptability and Multitasking:

* Thrive in a fast-paced environment and effectively handle multiple tasks simultaneously.


Technology Proficiency:

* Quickly learn new technology and products using available documentation and internet resources.
* Proficient with MS Suite, with advanced Excel skills (V lookups, H lookups, pivot tables & filters).

Preferred Qualifications:


ERP and Technical Expertise:

* Experience configuring and managing ERP systems.
* Familiarity with middleware integration tools and web-based application platforms.
* Knowledge of Power BI for reporting and data visualization.


Programming and SQL Skills:

* Possess programming and SQL skills to facilitate customizations and data manipulations.


Business Process Understanding:

* Basic understanding of Manufacturing and/or Finance processes to align ERP solutions with business needs.

Education and Experience:

* Bachelor's degree in Computer Science or equivalent directly related experience is required.
* Two years of experience with Epicor, or a similar ERP system is preferred.