Ref: axerpgy98vb

ERP Application/ User Support Specialist

Poland, Silesia

Job description

ERP Application/ User Support Specialist


ERP Applications/ User Support Specialist

location: Katowice + remote

Our Client are about to start an upgrade from Dynamics AX to Dynamics 365 and are looking for an enthusiast to join their ICT team and work with MS Dynamics AX as well as othe Business Applications such as CRM, WMS, PIM, Stock Control System

Main responsibilities:

 Day-to-day user support, assisting the internal project team to manage internal Dynamics AX 2009/ Dynamics 365 system and incidents.
 Receive and log incidents and standard change requests using their ICT ticketing system
 Provide proactive ICT support to business users by organising training needed both on site and remotely

 Define and monitor automated system control alerts and coordinate actions with business users

 Take active part in meetings, discussion panels, training etc. related to Dynamics 365 project

Qualifications, experience and skills:

 experience supporting ERP systems (preferably Dynamics AX but can be any other ERP solution such as SAP, MS Dynamics NAV, Comarch, Infor etc.) and other systems such as CRM, WMS, Stock Control
 experience in an application support role, preferably in an international/European ICT team
 Strong communication skills
 Knowledge and experience with ITIL processes related to ICT application support (change requests, issue mamangement, ticketing etc)
 Fluency in English,

In this role you will be a part of an international team with an opportunity to grow

The Client offers a generous base salary, Cafeteria and an attractive bonus system

This would be an excellent opportunity for a skilled professional who is willing to improve knowledge within AX space. If you have the ability to successfully carry out the above role then send your CV to Anna Zawadzka via email, or 0048223975127

Nigel Frank International is the leading Dynamics AX / Axapta recruitment firm globally, advertising more Dynamics jobs than any other agency. We deal with both Microsoft Partners & End Users throughout the UK and Europe and we have never had more live requirements jobs for Microsoft Dynamics AX / Axapta professionals. By specialising solely in placing candidates in the market I have built relationships with key employers and have an unrivalled understanding of where the best opportunities & Dynamics AX / Axapta jobs are.