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Senior Business Systems Manager (Epicor Prophet 21)

USA, Tennessee, Nashville

  • £120,000 to £140,000 GBP
  • Systems Manager Role
  • Skills: Epicor Prophet 21, Analyst, Subject Matter Expert
  • Seniority: Senior

Job description

Senior Manager of Business Systems
In this pivotal role, you will lead the orchestration of all ePicor Prophet 21 operations and development activities. Your symphony extends to the integration of new or existing acquisitions, supporting applications and software for all business users, and managing every aspect of the Software Development Life Cycle (SDLC). Strategy & Planning:
* Conduct a thorough analysis of existing business systems and procedures.
* Define, develop, and document software business requirements, objectives, and deliverables in collaboration with internal users and departments.
* Assist in crafting software development project plans, including scoping, scheduling, and implementation. Acquisition & Deployment:
* Research software application products and services in alignment with business requirements.
* Collaborate with vendors for efficient implementation of new software products or systems and resolution of adaptation issues.
* Recommend, schedule, and execute software improvements and upgrades.
* Develop an integration playbook for newly acquired companies into Prophet 21. Operational Management:
* Manage internal Prophet 21 development resources, alongside on-shore and off-shore vendors.
* Foster professional relationships with key stakeholders across all business units.
* Act as the technical point of contact for the ERP application, providing hands-on support for users.
* Design and implement technology solutions in Prophet 21 modules to meet business and stakeholder requirements.
* Architect, design, build, and deliver Prophet 21 solutions, optimizing usability and functionality.
* Ensure scalable systems integrations with Prophet 21, aligning with the company's growth.
* Collaborate with Prophet 21 and implementation partner teams on automating data integrations.
* Stay abreast of new Prophet 21 features and functionality, providing recommendations for improvements.
* Participate in technical design/code reviews and audits, maintaining design objectives and standards.
* Manage user roles/access, assign permissions, and maintain user interface entry forms, email, and PDF templates.
* Work with end users on usability/Help Desk issues. Position Requirements: Formal Education & Certification:
* University degree in computer science or information systems and 5-7 years of related work experience.
* Education and/or certifications with significant experience in SDLC and project management are desired. Knowledge & Experience:
* In-depth, hands-on knowledge and experience with enterprise applications, including 5+ years optimizing Prophet 21.
* Certified Prophet 21 Administrator preferred.
* Eight-plus years of overall IT expertise.
* Minimum four years of managerial responsibilities, including vendor management.
* Understanding of Prophet 21 ERP workflow functionality and processes.
* Experience using forms, fields, custom records, and workflows in the ERP system.
* Experience with co-location hosting of Prophet 21.
* Proficiency in generating reports and custom reporting within Prophet 21.
* Understanding of industry-standard business practices in accounting and warehouse management.
* Business acumen to connect business needs with the right technical solutions.
* Proficiency with saved searches, formulas, reporting, creating dashboards, forms, and workflows.
* Ability to manage competing priorities, troubleshoot, and work independently.
* Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
* Excellent written and oral communication skills, proficient in Microsoft Office (Word, Excel, and PowerPoint). Personal Attributes:
* Highly self-motivated and directed.
* Quick absorption of new ideas and concepts.
* Good analytical and problem-solving abilities.
* Effective prioritization and execution of tasks in a high-pressure environment.
* Ability to conduct research into software development and delivery concepts, as well as technical application issues.
* Management capability for 5-10 employees.
* Presentation of ideas in business-friendly and user-friendly language.
* Strong customer service orientation.
* Excellent written, oral, interpersonal, and presentational skills.
* Experience working in a team-oriented, collaborative environment. Work Conditions:
* Occasional travel between training locations.
* Prolonged periods of sitting.
* Maneuvering and work in the warehouse environment.
* Dexterity for operating a computer and handling various tools and components.
* Lifting and transporting moderately heavy objects, such as computers and peripherals.

SAP PLM Application Manager - German Speaker

Switzerland, Bern

  • Systems Manager Role
  • Skills: SAP PLM
  • Seniority: Mid-level

Job description

As the SAP PLM Application Manager you will function as a business manager, building an understanding of the corporate and departmental strategies and processes, developing IT plans aligned with those strategies, helping business stakeholders understand how IT can support their business initiatives, strategic project planning, and implementation of business requirements into integrated IT system solutions.

In addition, you will oversee and manage internal customer support issues, ensuring that issues are resolved to customer satisfaction and that SLA requirements are met. You will be responsible for continuous improvement of service delivery processes, as well as developing plans and action items for better customer experience.

Tasks:

* Overseeing day-to-day SAP support process and activities, including ticket system, prioritization, communication, and resolution as well as coordinating related escalation processes
* Responsibility for the development of the SAP Application (customizing)
* Working with IT Change Board to manage the change requests and deployment processes
* Responsibility for project management of SAP initiatives including confirming alignment with Corporate strategy and IT Plan; managing overall projects, planning, prioritizing, coordinating and reporting against project milestones activities

What you will need

* Graduate or equivalent level of education with minimum of 5 years experience in managing SAP PLM Application
* Strong Project Management skills with Project Delivery or ITIL certification
* Business process experience in industrial manufacturing and logistics with programming experience as a plus
* Excellent written and oral communication skills in German and English are a requirement
* Ability to work independently and to take ownership of assigned areas of responsibility
* An excellent team player with skills and know-how to support Business Applications
* Strong communication, negotiation, and process orientation