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Position: System Administrator - ERP & IT Support

We are looking for a highly capable and self-driven System Administrator to manage and support a cloud-hosted Epicor ERP environment. This role will serve as the primary on-site IT resource, supporting approximately 60 users and collaborating closely with a remote Corporate IT team.

Key Responsibilities

* Administer and maintain theEpicorERP system, including:

* User setup and system configuration
* Customization of dashboards and reports
* Troubleshooting application issues
* Supporting system upgrades and integrations

* Provide first-level support for PSI and shop floor manufacturing systems
* Deliver desktop, hardware, and basic network support to local users
* Coordinate with Corporate IT for escalations, project alignment, and strategic initiatives
* Maintain system documentation and develop user training materials
* Offer after-hours support for critical issues or scheduled maintenance

Required Qualifications

* Bachelor's degree in Computer Science, Information Technology, or a related field
* 5-10 years of experience in ERP administration, with a strong focus on Epicor
* Hands-on experience with Epicor Kinetic ERP in cloud or on-premise environments
* In-depth knowledge of Epicor modules such as Manufacturing, Inventory, Order Management, and Financials
* Proficiency in:

* Epicor configuration, customization, and troubleshooting
* Supporting manufacturing operations and shop floor systems

* Working knowledge of:

* Networking and security fundamentals
* Desktop and hardware support

* Strong communication and interpersonal skills
* Ability to work independently and manage multiple priorities effectively

Preferred Qualifications

* Experience with system integration and development
* Familiarity with business process modeling and workflow automation



LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Job Description

We are seeking an experienced SAP SuccessFactors consultant to join our clients team to support the design and optimisation of their SAP SuccessFactor solutions. This role is deal for a proactive and skilled individual with a background in HRIS systems, Particularly SAP SuccessFactors Modules.

Roles and Responsibilities:

* Support and further development of the SAP SuccessFactors modules.
* Advice and technical support for HR departments in the event of new requirements and system changes.
* Assumption of coordination tasks for system changes, including test support and documentation as well as interface support to connected systems.
* Support for the introduction of new functions and releases in the SAP SuccessFactors system.
* Reporting line to the team leader and closely coordinating with them on roadmap, priorities, and resources.

Skills and Qualifications:

* Professional experience in supporting HR systems - ideally with SAP SuccessFactors or comparable cloud solutions.
* Good understanding of HR processes.
* A careful, structured and responsible way of working as well as an interest in system-oriented work.
* Strong communication skills in exchange with departments and interfaces.
* Very good knowledge of German and good English.

Benefits:

* Flexible working hours and mobile work.
* Personal and professional development.
* Tax-free non-cash benefits.
* A company restaurant.
* E-bike and e-car leasing as well as company fitness.

Missions :

Dans ce cadre, vos principales missions sont les suivantes:

* Administrer et garantir le bon fonctionnement de l'ERP Sage X3 et la cohérence des données (Evolution, mise à jour, Surveillance des flux, cohérence des données, …)
* Assurer et les activités d'évolution et de maintenance corrective et adaptative.
* Participer aux projets d'évolutions de l'ERP et à leur déploiement au sein du Groupe.
* Réaliser les évolutions du paramétrage de l'ERP et leurs mises en œuvre au sein du SI en collaboration avec un intégrateur.
* Maintenir à jour les documentations du SI sur son périmètre d'intervention.
* Créer et/ou adapter les états Crystal Reports.
* Créer des statistiques et requêtes dans l'ERP (Requêtes SQL, …)
* Réaliser le déploiement de la BI au sein des Métiers du Groupe
* Assurer le Support Utilisateurs Niveau II en collaboration avec le Pôle Support et Supervision.
* Être le garant de l'intégrité du fonctionnement de l'ERP, de la BI et du Data Management au sein du Système d'informations.

Profil recherché :

De formation supérieure en informatique (Bac+3 /Bac +5), vous disposez d'une expérience professionnelle réussie d'au moins 3 ans en administration d'ERP Sage X3 (v12 minimum). Vous avez également une connaissance approfondie de l'environnement BI et Base de Données associées.

Vous disposez d'un bon relationnel, vous avez le sens du service aux utilisateurs. Votre adaptabilité et votre rigueur vous permettent de participer à l'évolution du SI tout en garantissant sa pérennité.

Ce poste requiert :

* Connaissances approfondies de l'ERP X3 V12, et des environnements BI (idéalement SEI), Bases de Données, Requêtes SQL, …
* Une connaissance des environnements EDI/EAI et des Applications Prévisions de Ventes (Azap), Ordonnancement (Preactor), GMAO, Placement de Personnel, … serait un plus.
* Capacité Relationnelle, capacité à comprendre les besoins Métiers, Force de Propositions, Rigueur, Esprit d'équipe, Autonomie, Adaptabilité, Sens de l'organisation.
* Anglais souhaité.
* Minimum 3 ans d'expérience

About the Company
Our client is a globally leading multinational conglomerate, headquartered in Asia with offices in over 45 countries worldwide. They are seeking a motivated Assistant System Administrator (SAP Basis) to join their IT team. This role will focus on monitoring systems, ensuring stability, and supporting business operations across the organization.

Key Responsibilities

* Manage and monitor system administration, security, and user authorization configurations.
* Prepare necessary documentation for users and internal use during implementations or upgrades.
* Conduct regular system checks, maintenance, enhancements, and user ID management; review and update system policies and SOPs.
* Ensure compliance with IT security policies and standards, and track enforcement across systems.

Requirements

* Higher Diploma or above in IT or related disciplines.
* Fresh graduates with IT, IANG Holders are welcome; relevant experience or knowledge in SAP or System Administration is an advantage.
* Strong interest in system administration and willingness to learn with great problem-solving skills.
* Self-motivated team player with good communication skills.
* Good command of written and spoken English and Mandarin.
* More senior candidates will be considered as SAP Basis System Administrator.

What's on Offer

* Stable and supportive working environment.
* Permanent position with long-term career growth opportunities.
* Excellent exposure to SAP Basis and system administration within a multinational business.

If you are interested in this opportunity, please apply directly via this job advertisement, or send your CV in Word format to r.leow@washingtonfrank.com.