Systems & Processes Manager
Reporting to Operations Manager
Role KPIs
* Responsible for providing timely first-line technical support for the Sage X3 ERP system.
* Maintain the integrity of the data in Sage X3.
* Develop Sage X3 functionality or credible alternatives for processes, ensuring that technology solutions achieve the right outcome.
* Drive best practice through a continuous improvement framework designed, agreed with the Leadership Team, and communicated to stakeholders.
* Ensure processes are compliant with relevant legislation/control environment.
* Support data migration and responsible for any interface from source/legacy systems into Sage X3.
Job Purpose
Reporting to the Head of Operations, and being a key member of the Systems Team, the Systems & Processes Manager will play an instrumental role in the improvement of the end-to-end business operating model, together with the operational system performance excellence.
Systems Management & Development:
* Maintain current systems, updating the configuration, as necessary.
* Lead functional modifications and enhancements to Sage X3 and other systems/tools.
* Have ownership of the Sage X3 data and audit process in the system to ensure it is accurate, high quality and fit for purpose.
* Work directly with system users on functionalities and new features, to train them.
* Responsible for the maintenance of and working with all stakeholders to drive the development of the systems, together with any process changes that are needed as a result of changes in the systems landscape.
Process Improvement:
* Takes the lead in the analysis, development and implementation of existing and new business processes that drive greater service excellence, cost efficiencies and adherence to compliance in the Group Financial Control Framework and operational standards across the business including playing an instrumental role in the improvement of all elements of the end-to-end business operating model, ensuring alignment.
* To plan, coordinate and monitor projects and be self-directed, proactive and innovative in the management of own workload, together with assisting with the identification of risk, issues and solutions required.
* Responsibility for interfacing with the business managers, 3rd party systems service providers to drive continuous improvement across all aspects of the business in partnership with the Senior Project Team
* Key to the role is quickly building relationships, engaging, and communicating well at all levels - seeking employees' input on continuous improvement efforts, to ensure they feel invested in the process and are more likely to assume ownership of the outcomes.
Some travel between the UK offices may be required.
Accountabilities
* Ensure stable systems and their integrity through technical support for the Sage X3 system, and its data.
* Ability to fully document process requirements and evaluate process gaps.
* Drive best practice through a continuous improvement framework designed, agreed with the Leadership Team, and communicated to stakeholders.
* Ensure processes are compliant with relevant legislation / financial control environment.
* Standardisation of processes and controls across the companies
* Plan and assist with the delivery of change, ensuring that technology solutions achieve the right outcome.
* Strong presentation and communication skills
* Take the functional lead on user acceptance testing (UAT), documenting and reviewing test scripts.
* Provide end-user support,
* Support data migration between Sage X3 versions.
* Ability to fully produce functional requirement documents (FRD).
* Measured improvements in reducing costs, creating lean efficiencies and automation
* Solutions created and delivered in tandem with business owners and managers
* Ensure delivery milestones for continuous operational process improvements, automation and other solutions are met
* Solutions created and delivered in tandem with business owners and managers
* Projects tracked and updates supplied by the Senior Project Team and other business management
Qualifications/ Experience:
* 5+ years of experience in an Sage X3 support or junior consultancy role
* Experience implementing, maintaining, improving ERPs
* Strong Microsoft Office skills, particularly MS Excel, and experience with SQL or reporting tools
* Extensive experience of system configuration and working with complex data sets
* Exposure to manufacturing companies and/or processes would be advantageous
* Experience presenting to senior level management using a variety of written, verbal, and graphical means.
Skills and Knowledge:
* Good knowledge of ERP and finance systems (Sage X3 would be beneficial)
* Good understanding of project management tools and methodologies
* Knowledge of process improvement philosophies and techniques would be advantageous
* Knowledge of accounting (desirable)
* Knowledge of system platforms and hosting techniques
* Ability to communicate effectively with all levels within the organisation
* Ability to weigh and manage priorities
* Analytical skills, to be able to distil complex information into summary reports
* Flexibility and diplomacy in interpersonal relationships
* Ability to influence decision-making
* Methodical and rigorous work habits - quality driven but delivers at speed
* Organisational skills and ability to multitask (work on several projects at once)
