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For Permanent and Contract, Systems Manager


    Senior Business Analyst (FSI)

    Hong Kong

    • HK$45,000 to HK$60,000 HKD
    • Business / Systems Analyst Role
    • Skills: Insurance, FSI, General Insurance, Life Insurance, Insurance Systems, Business Analyst, Information Technology, IT, Project Management, Manager, FSI, Financial Services, Senior, IT Project Manager, Project Manager, Systems Manager, Applications
    • Seniority: Mid-level

    Job description

    Job Description

    My client is seeking a Senior Business Analyst with strong project management skills and business analyst skills to support its expansion in Hong Kong. It is a reputable Financial Services Company with a strong global presence, offering an in-house permanent role and great working environment. Attractive salary and fringe benefits will be offered to the successful candidates!

    Role & Responsibilities

    * Actively involve in the entire project implementation, including but not limited to project planning, project scheduling, project status monitoring and etc.
    * Closely coordinate with various business stakeholders to analyse business requirements and translate them into feasible solution requirements for IT project implementation.
    * Prepare training materials to users and carefully documenting for business processes, operating models and business solutions.
    * Monitor closely the process/system changes are well managed and approved in accordance with the project methodology.

    Skills & Qualifications

    * Bachelor's degree in Business Administration, Computer Science, Information Technology or related disciplines.
    * Candidates with strong project management skills and hands on experience in insurance systems would be preferred.
    * Track record of experience in working in Financial Services Industry.
    * Able to work independently and proactively to deliver in accordance with time line.
    * Strong communication, interpersonal and problem solving skills.
    * Proficiency in both written and spoken English and Mandarin.

    If you are interested in this role and would want to find out more information about it, please click "Apply Now" or send your resume to r.leow@washingtonfrank.com or contact 3008 3863 (Racheal Leow) to further discuss.

    SAP C4C and SAP Sales and Service Cloud Consultant

    Switzerland, Zürich

    • CHF 120,000 to CHF 121,000 CHF
    • Consultant Role
    • Seniority: Mid-level

    Job description

    We are seeking a talented and experienced SAP Sales and Service Cloud Consultant to join our dynamic consultancy team. In this role, you will be responsible for leading small to large-scale projects and implementing innovative solutions using SAP Sales and Service Cloud, formerly known as SAP Cloud for Customer (C4C). You will collaborate closely with customer teams and internal colleagues to develop, evaluate, and implement cross-project customer solutions, leveraging the latest technologies such as integration using the SAP Business Technology Platform. Your expertise and ambition will contribute to the successful realization of projects and drive customer satisfaction.


    * Lead Sales and Service Cloud projects, ensuring successful implementation and realization
    * Collaborate closely with customer teams and internal colleagues to develop innovative solutions
    * Evaluate and develop cross-project customer solutions, ensuring efficiency and effectiveness
    * Leverage SAP Business Technology Platform for integration and seamless processes
    * Document and present project updates, progress, and outcomes to the project team and customers
    * Stay updated with the latest CRM systems and integrative processes, particularly in interaction with SAP ERP


    * Team player with a drive for innovation and goal achievement
    * Strong analytical skills and IT proficiency
    * Experience as a consultant and/or developer in the SAP Sales and Cloud environment
    * Previous experience supporting SAP Sales and Service Cloud implementations
    * Knowledge of other CRM systems and integrative processes is advantageous
    * University or university of applied sciences degree in CRM or IT, or equivalent training
    * Current SAP certifications in relevant modules

    If you are an ambitious and technically oriented consultant with expertise in SAP Sales and Service Cloud, we invite you to join our team.

    SAP Logistics Manager

    Norway, Oslo

    • NOK 700,000 to NOK 950,000 NOK
    • Systems Manager Role
    • Skills: SAP, System Manager, SAP Manager, Logistics, SAP Logistics, SD, MM, ERP, SAP Architect
    • Seniority: Senior

    Job description

    We are seeking a SAP system manager within logistics for a newly created position at a retail end-user in Oslo. The position is associated with the CTO department (chief technology officer) and reports to the PMO (project management officer).

    As the SAP System Manager Logistics, you will have the opportunity to work on a wide range of tasks and projects that will develop your skills and expand your expertise, while at the same time helping to establish good SAP processes in the businesses. The client has several SAP installations on various industrial solutions and is now faced with a choice. We are early in the process, and you will play an important role in this exciting project.

    Tasks and responsibilities:

    * Have professional responsibility for SAP Logistics in the group.
    * Ensure a good user experience.
    * Support business change, configure and implement, including testing and production deployment.
    * Provide training for super users within SD and keep you up-to-date in your area of expertise (both business and SAP).
    * Responsible for there being documentation of the solution.
    * Prepare transparent long-term plans for deliveries and decisions.

    We are looking for someone who:

    * Has a thorough understanding of SAP sales and distribution, preferably with Retail domain experience.
    * Has practical configuration experience with SAP SD (Sales and distribution).
    * Has previous consulting experience.
    * Understands working "hands on" in adaptation, configuration, and requirements gathering.
    * Has experience with/knowledge of SAP architecture.
    * Is familiar with S/4Hana.
    * Has a generally good understanding of ICT and opportunities linked to the application of SAP to achieve efficient work processes.
    * Has knowledge of SAP implementation and integration with various other modules within SAP (MM, WM, PP, and FICO).
    * Has knowledge of WMS, Swisslog, Astro, or equivalent.
    * Can see the big picture and consequences of decisions across functional areas.
    * Is solution-oriented and independent.
    * Has good written and oral communication skills in both Norwegian and English.

    Company Benefits & Perks:

    The client offers the following benefits and perks to employees:

    Mobile scheme in accordance with the rules in force at all times (covers up to NOK 9,000 for a new phone every 2-3 years, as well as covering large parts of your mobile bill and agreed data package).

    Broadband/work tools: Free broadband at home and a Laptop PC/MAC.

    Insurances: All employees of the client follow the insurance schemes in force at all times, including personnel insurance, occupational injury insurance, and travel insurance for business trips.

    Pension: All employees of the client follow the insurance schemes in force at all times, including contributed pension, disability pension, and children's pension.

    Holiday: 5 weeks holiday.

    Personnel trade: Good discount schemes in their stores.

    Lunch: They have a canteen serving organic and delicious healthy food every day, including hot food. A monthly deduction of NOK 700 from your salary allows you to eat as much as you want, which also includes breakfast.

    Training: They have an agreement with SATS for a 15% discount on training. Competence Fridays once a month. A workplace that emphasizes corporate culture highly.

    Workplace: The client facilitates a hybrid solution for both remote work and work at their location, aiming to work mostly from their location but adapt to individual wishes and needs in consultation with the immediate manager.

    Many exciting events (summer party, Christmas party, and many other regular social events). A great workplace at the location.

    SAP PP per Cliente Finale


    • Consultant Role
    • Seniority: Mid-level

    Job description

    Your opportunity

    We are looking for a highly motivated IT Analyst who can collect functional requirements and work with business and IT partners to establish a clear definition of scope.

    The candidate will be part of our IT team and will work in a modern and international contest.

    How you will contribute

    * Analyzing and understanding the business requirements in order to define the best IT solutions for supporting the business processes
    * Actively participating in IT Production Planning Projects
    * Supporting the internal team in projects related to SAP FMS Solution
    * Understanding internal requirements and acting as first point of contact in the event of any query creating, analyzing, and validating detailed functional specifications
    * Supporting and coordinating activities performed by external consultants
    * Leading System Test and User Acceptance (UAT)
    * Creating internal documentation to share with users
    * Being the first reference to system user's and AMS (application maintenance services)
    * Reporting to IT Area Leader for internal follow up related to IT projects and for proposing new solutions (system based and/or process) in order to improve the overall process and satisfaction.

    Who you are

    * 3+ years of experience in SAP PP Module (AFS or FMS environment preferred)
    * Strong Knowledge of sales flows
    * Knowledge of SAP ABAP constitutes a plus
    * Knowledge of Sales & Distribution\Material Management SAP modules
    * Advanced level of English (Spoken and Written)
    * Passion, Enthusiasm, Curiosity and innovation
    * Teamworker and good communication skills
    * Strong analytical skills
    * Focus on results

    Team Lead SAP SCM

    Switzerland, Zürich

    • £150,000 to £180,000 GBP
    • Practice Lead Role
    • Seniority: Senior

    Job description

    Job Description:

    Exciting Challenges:

    We have an exceptional opportunity for a motivated and skilled SAP SCM Team Lead to join our dynamic team. In this role, you will be at the forefront of leading and supporting business solutions based on the latest SAP technologies within a high-end SAP landscape. As the SAP SCM Team Lead, you will face exciting challenges that encompass operational leadership, personnel management, and technical innovation in the areas of PP, MM, and QM.



    Operational and Personnel Leadership: Lead a multi-functional, globally dispersed, and virtual team (both internal and external) responsible for SAP Production and Material Management. Provide guidance and direction to ensure efficient and effective day-to-day operations.

    Roadmap Planning and Delivery: Collaborate with the Global Head of SAP and Regional SAP Business Teams in planning and delivering the SAP SCM solution roadmap. Contribute to different projects related to SCM, ensuring successful implementations.

    S/4 HANA System Management: Oversee the day-to-day operation of the S/4 HANA system in the SAP SCM domain (PP, MM, QM). Ensure system stability, performance, and reliability.

    Innovation and Improvement: Utilize your strong affinity for technology and SAP to drive new innovations, both functionally and technically. Proactively identify improvement areas and take the initiative to implement enhancements.

    Business Collaboration: Play a pivotal role in identifying business opportunities and translating them into tangible, measurable business value that aligns with stakeholder needs and priorities.

    We Need Your Skills:

    * Bachelor's or Master's degree in Computer Sciences, Business Studies, or equivalent experience.
    * 6+ years of experience in Management and Leadership, including leading projects, teams, and practice levels. Previous experience as a Project Manager in global roll-outs and business process innovation projects is a plus.
    * 10+ years of relevant work experience in a manufacturing-related environment, with expertise in S/4 HANA (or R/3) modules PP, MM, and QM, or related modules.
    * Proficiency in end-to-end Supply Chain processes and their integration into other areas.
    * Deep understanding of variant configuration and classification, as well as integration with other systems (e.g., reporting/analytics, EDI/IDOC integration with partners and 3rd party systems).
    * Technical SAP expertise and an excellent understanding of SAP environment, modules, architecture, and strategy, including the ability to effectively operate a complex, global SAP S/4 HANA system.
    * Strong and authentic leadership skills to lead a multidisciplinary global and virtual team, defining and designing complex processes and procedures.
    * Excellent interpersonal and organizational skills to work closely with business counterparts, drive innovations, and deliver successful solutions.
    * Creative and innovative thinking, taking ownership of identifying improvement areas and ensuring their successful implementation.
    * Manufacturing industry process know-how will be an advantage.
    * Willingness to travel up to 10-20%.
    * Fluency in English; German language skills are a big advantage.

    Technical Syteline Administrator

    USA, Wisconsin, Milwaukee

    • Administrator Role
    • Skills: ERP, Syteline, Integrations, Customization, Technical, Develope,
    • Seniority: Mid-level

    Job description

    Job Overview: The Technical Syteline Administrator is responsible for the daily management and support of the organization's Syteline ERP and related integrations. This includes proactively supporting the deployment and maintenance of Syteline across all departments and partnering with key users to maximize the efficiency of the ERP.

    Technical Syteline admin with Syteline version 8 and version 10 experience

    Essential Duties and Responsibilities:

    * Serves as a leader and project manager with overall responsibility for the Syteline ERP system supporting all business units.
    * Monitor ongoing successful daily operation of Syteline ERP and related integrations; ensure any issues are dealt with promptly.
    * Troubleshoot Syteline errors and performance issues as they arise.
    * Provides Tier II/III level support for requests submitted by Syteline users.
    * Investigate and identify root causes of errors. Re-engineer processes to ensure that customer needs are satisfied, and efficient processes are in place.
    * Document Syteline Administration Processes to ensure business continuity and institutional memory.
    * Maintain and automate key tasks to ensure Syteline is running optimally.
    * Design and implement form personalization and customization as needed by departments.
    * Collaborate with subject matter experts (internal and external) to establish the technical vision and analyze tradeoffs between usability and performance needs.
    * Assess and analyze the impact of proposed changes on workflow and on staff. Design and develop documentation to support changes. Test applications to ensure business requirements and IT performance criteria are established and realized.
    * Perform Syteline core/plugin and relevant database management software systems upgrades/patches (including testing and support) as needed.
    * Completes special projects and other duties as assigned.

    IT Manager (SAP, POS, Applications & Infrastructure)

    Hong Kong

    • HK$60,000 to HK$90,000 HKD
    • Other Role
    • Skills: IT, SAP, Project Management, Network, Server, Infrastructure, MNC, Decision Making, ERP, Enterprise Resource Planning, Project Manager, Senior Manager, Manager grade, IT Manager, Software, IT Management, Senior level, Applications
    • Seniority: Senior

    Job description

    Company Overview

    Our client is looking for an IT Manager to join their expanding IT team in Hong Kong to oversee both Applications and Infrastructure teams. It is a global renown MNC with HQ located in the Europe, providing an in-house role and you will be working in one of the fast-growing industry leaders in Hong Kong.


    * Report directly to the Managing Director. Responsible for leading both IT application and infrastructure teams in daily IT operation business.
    * Drive and execute the various IT projects via managing the vendors, people resources and relevant policy implementation.
    * Coordinate with application teams, regional teams, users and vendors to achieve the project goals.
    * Lead the team to handle and manage projects whenever necessary.
    * Project planning, budgeting, business road-maps, policy implementation.
    * Act as an escalation point for high level technical issue.
    * Stay up-to-date with latest technologies and recommend solutions for the top management's consideration.


    * At least 8 years and above of experience of handling enterprise and complex projects.
    * Candidates with both applications and infrastructure hands-on experience will be a big plus.
    * Experience in SAP ERP systems will be a great advantage.
    * Possess relevant professional qualifications will be a plus but not necessary.
    * Dynamic, pro-active in proposing IT initiatives to the management.
    * Strong analytical and problem solving skills.
    * Good communication skill in both English and Chinese.


    This is a right job for you if you're ambitious and looking for a good career path in IT industry. Attractive salary and fringe benefits will be offered to the successful candidates! If you are interested and qualified, send your resume to r.leow@washingtonfrank.com or direct apply to this job advertisement.

    Analyst Programmer / System Analyst (Java, SQL)

    Hong Kong

    • HK$30,000 to HK$40,000 HKD
    • Business / Systems Analyst Role
    • Skills: Analyst Programmer, Programmer, Developer, Software Developer, Information Technology, SQL, PLSQL, MSSQL, Coding, Technical, Oracle, ERP, SAP, Support, Java, SQL, Basis, C#, .NET, MYSQL, ABAP, Python, Programming, Information Technology, IT
    • Seniority: Junior

    Job description

    Job Description

    Our client, a Hong Kong based renowned company within its industry with over 80 years of experience, is currently seeking for a Programmer / Analyst Programmer to join their expanding team to assign to and support multiple projects (mobile applications, e-commerce, ERP). It is an in-house position with stable working environment.

    Role & Responsibilities

    * Report directly to the IT Manager. Responsible for developing, testing and implementations of the current company's projects.
    * Perform troubleshooting and resolving issues and bugs with existing codes.
    * Proactively work side-by-side with different parties (team members, users, stakeholders) to ensure smooth delivery of the projects and that it aligns with the company standards.
    * Provide assistance and maintenance in supporting users in day-to-day system operations.
    * Conduct research and keep up to date with the current market's emerging software technologies.

    Skills & Qualifications

    * High diploma or above in Computer Science or related disciplines.
    * Experience in any Web/Mobile Development Technologies and/or ERP system will be a definite advantage.
    * Self-motivated individual and a good team player with strong problem solving and analytic skills.
    * Proficiency in both spoken and written English and Chinese.
    * Less experience and knowledge are welcome to be considered as Analyst Programmer / Programmer.

    The company has great reputation and offers a permanent position to the suitable candidate. This will be a great opportunity for you if you are looking for a good career path in the IT industry. If you are interested and qualified, send your CV in word format to r.leow@washingtonfrank.com or call me at +852 3008 3863 to discuss further.


    Sage X3 System manager

    England, Greater Manchester, Manchester

    • £50,000 to £80,000 GBP
    • Systems Manager Role
    • Seniority: Mid-level

    Job description

    Systems & Processes Manager

    Reporting to Operations Manager

    Role KPIs

    * Responsible for providing timely first-line technical support for the Sage X3 ERP system.
    * Maintain the integrity of the data in Sage X3.

    * Develop Sage X3 functionality or credible alternatives for processes, ensuring that technology solutions achieve the right outcome.

    * Drive best practice through a continuous improvement framework designed, agreed with the Leadership Team, and communicated to stakeholders.
    * Ensure processes are compliant with relevant legislation/control environment.
    * Support data migration and responsible for any interface from source/legacy systems into Sage X3.

    Job Purpose

    Reporting to the Head of Operations, and being a key member of the Systems Team, the Systems & Processes Manager will play an instrumental role in the improvement of the end-to-end business operating model, together with the operational system performance excellence.

    Systems Management & Development:

    * Maintain current systems, updating the configuration, as necessary.
    * Lead functional modifications and enhancements to Sage X3 and other systems/tools.
    * Have ownership of the Sage X3 data and audit process in the system to ensure it is accurate, high quality and fit for purpose.
    * Work directly with system users on functionalities and new features, to train them.

    * Responsible for the maintenance of and working with all stakeholders to drive the development of the systems, together with any process changes that are needed as a result of changes in the systems landscape.

    Process Improvement:

    * Takes the lead in the analysis, development and implementation of existing and new business processes that drive greater service excellence, cost efficiencies and adherence to compliance in the Group Financial Control Framework and operational standards across the business including playing an instrumental role in the improvement of all elements of the end-to-end business operating model, ensuring alignment.
    * To plan, coordinate and monitor projects and be self-directed, proactive and innovative in the management of own workload, together with assisting with the identification of risk, issues and solutions required.
    * Responsibility for interfacing with the business managers, 3rd party systems service providers to drive continuous improvement across all aspects of the business in partnership with the Senior Project Team
    * Key to the role is quickly building relationships, engaging, and communicating well at all levels - seeking employees' input on continuous improvement efforts, to ensure they feel invested in the process and are more likely to assume ownership of the outcomes.

    Some travel between the UK offices may be required.


    * Ensure stable systems and their integrity through technical support for the Sage X3 system, and its data.

    * Ability to fully document process requirements and evaluate process gaps.

    * Drive best practice through a continuous improvement framework designed, agreed with the Leadership Team, and communicated to stakeholders.
    * Ensure processes are compliant with relevant legislation / financial control environment.
    * Standardisation of processes and controls across the companies

    * Plan and assist with the delivery of change, ensuring that technology solutions achieve the right outcome.

    * Strong presentation and communication skills

    * Take the functional lead on user acceptance testing (UAT), documenting and reviewing test scripts.
    * Provide end-user support,
    * Support data migration between Sage X3 versions.
    * Ability to fully produce functional requirement documents (FRD).

    * Measured improvements in reducing costs, creating lean efficiencies and automation
    * Solutions created and delivered in tandem with business owners and managers
    * Ensure delivery milestones for continuous operational process improvements, automation and other solutions are met
    * Solutions created and delivered in tandem with business owners and managers
    * Projects tracked and updates supplied by the Senior Project Team and other business management

    Qualifications/ Experience:

    * 5+ years of experience in an Sage X3 support or junior consultancy role
    * Experience implementing, maintaining, improving ERPs
    * Strong Microsoft Office skills, particularly MS Excel, and experience with SQL or reporting tools
    * Extensive experience of system configuration and working with complex data sets
    * Exposure to manufacturing companies and/or processes would be advantageous
    * Experience presenting to senior level management using a variety of written, verbal, and graphical means.

    Skills and Knowledge:

    * Good knowledge of ERP and finance systems (Sage X3 would be beneficial)
    * Good understanding of project management tools and methodologies
    * Knowledge of process improvement philosophies and techniques would be advantageous
    * Knowledge of accounting (desirable)
    * Knowledge of system platforms and hosting techniques
    * Ability to communicate effectively with all levels within the organisation
    * Ability to weigh and manage priorities
    * Analytical skills, to be able to distil complex information into summary reports
    * Flexibility and diplomacy in interpersonal relationships
    * Ability to influence decision-making
    * Methodical and rigorous work habits - quality driven but delivers at speed
    * Organisational skills and ability to multitask (work on several projects at once)

    Sage Intacct Consultant

    England, London

    • £35,000 to £55,000 GBP
    • Consultant Role
    • Seniority: Junior

    Job description


    We are looking for an energetic and talented Sage Intacct implementation specialist. You should have a good understanding of Sage Intacct as well as other accounts solutions and technologies and how they can be used to transform businesses. You must be looking to make a name for yourself in a business and industry. Working within our team of specialists, you will be involved in the delivery of significant client projects across many sectors. This is especially suitable for someone who has a strong interest in technology.



    * Implement and support Sage Intacct accounting solutions and projects
    * Deliver valued implementation services to clients, ensuring objectives are met in accordance with the project management plans
    * Help troubleshoot and resolve customer environment problems during UAT
    * Show commercial awareness in decisions, actions and communications
    * Conduct stakeholder and end-user application training and provide appropriate documentation for follow-up when required
    * Oversight of application build, test and deployment activities
    * Demonstrate system functionality to prospects and clients
    * Possess a superior customer service ethic with accompanying communication and management skills
    * Provide input to support Sales and Marketing functions as required
    * Identify and communicate Business Development opportunities with new and existing clients
    * Identify recommendations for additional services and products within and without the project scope



    * Previous knowledge of Sage Intacct
    * Microsoft Office experience
    * Prior Cloud accounting Implementation experience or similar
    * Must have experience juggling multiple projects simultaneously
    * Quick learning skills and ability to take initiative in a fast-paced environment


    * Previous knowledge of ERP or Accountancy software products (e.g. Sage 50, Sage 200, FinancialForce, NetSuite)
    * Prior Cloud accounting Implementation experience or similar
    * Minimum 2 years of experience as an implementation consultant with a focus on financial applications
    * Salesforce knowledge
    * Understand the client's back-office accounting process and data requirements and assist in translating those requirements into the accounting solution
    * Experience should demonstrate a deep understanding of finance especially AR, AP, GL, Fixed Assets, Tax, and revenue recognition
    * International accounting knowledge is an added bonus!
    * Business process design workshops, user documentation, data migration, application configuration, user acceptance testing, integration and training
    * Complete understanding of all phases of the implementation methodology life cycle

    ERP Systems Manager Jobs

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