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As a Junior Epicor Support Analyst, you will play a key role in providing support and guidance to users of the Epicor Kinetic software platform.

You will be responsible for assisting users with troubleshooting, providing training sessions, and ensuring smooth operation of the software within the organisation.

Key Responsibilities :

Provide first-line support to end-users of Epicor Kinetic software, addressing queries and technical issues in a timely manner.
Conduct training sessions for new users to ensure they have a thorough understanding of the software's functionality and features.
Document support tickets, resolutions, and user feedback to facilitate continuous improvement of the software platform.
Stay updated on the latest releases, updates, and best practices related to Epicor Kinetic software.
Qualifications :

At least 1 year of hands-on experience using Epicor Kinetic software is required.
Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical users.
Prior experience providing software support or training is highly desirable.
Basic understanding of ERP systems and business processes is preferred.
Ability to work independently and collaboratively in a fast-paced environment.
Bachelor's degree in Information Technology, Computer Science, or related field is preferred.

This role is ideal for someone who is passionate about supporting the life-cycle of ERP systems and processes and is eager to work closely with senior management and end users to develop new business processes aimed at improving business performance across all current and future sites.
Day to day of the role:
* Provide comprehensive Epicor end user support across all company locations.
* Define, develop, and deploy business solutions, including technical components such as BAQs, BPMs, BAMs, Trackers, Dashboards, Customisation, DMT, Administration tools, Security, Crystal Reports, and SSRS.
* Implement, configure, and test Epicor solutions to ensure data integrity and support transaction/data cleanup activities when necessary.
* Utilise SQL queries to interrogate data, create views, and stored procedures.
* Support managers in business process improvements, implementing best practices, and fully utilising ERP system capabilities.
* Maintain a high level of data integrity within the Epicor application through effective configuration and testing.
Required Skills & Qualifications:
* Proven experience demonstrating technical analysis work.
* Experience in a support or development role working with an ERP system in a shared service environment.
* Strong understanding of logistics, purchasing, manufacturing operations, inventory management, and warehousing disciplines.
* Knowledge of MRP, BOM, MOM, RF, Ship/Recv, Job management, Planning and Forecasting, capacity planning, mins/maxs, master scheduling, Routing, material management, inventory management, cycle counting, ABC analysis, MES terminals, Kanban, warehouse management, storage locations, material movement, WIP, pick-pack-ship.
* Proficiency in report writing, BPMs, queries, and dashboard creation within an ERP system.
* Excellent critical thinking, problem-solving, and analytical skills with a keen attention to detail.
Benefits:
* Competitive salary range
* Opportunity to be part of an innovative and forward-thinking company.
* A motivating and challenging work environment.

As a Product Expert you will need to have/be:

Demonstrated experience or strong understanding of ERP and WMS systems, preferably in implementation or support roles.
Exceptional communication and interpersonal skills, capable of explaining complex systems in simple terms and interacting effectively with all levels of the organisation.
Strong problem-solving abilities with a proactive and customer-focused approach to addressing user issues and concerns.
Excellent organisational and project management abilities to handle multiple priorities in a dynamic environment.
Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
Willingness to learn and adapt to new technologies and systems, with a passion for becoming a product expert.
Strong analytically and problem-solving skills, capable of managing complex system issues.
Flexibility and adaptability to learn new technologies and software as required.
A proactive approach to customer service to ensure user satisfaction and system efficiency.
A demonstrated ability to identify opportunities for process and system improvements and take initiative in leading projects that enhance system functionality and user experience.
Proficiency in creating and maintaining accurate, clear, and concise technical documentation. Ability to document work flows, system changes, and user procedures to ensure clarity and ease of access for all team members.
Ability to analyse system data to inform decisions and identify trends that could impact system performance and business processes.
Experience with change management procedures and the ability to guide users through system changes to minimise resistance and maximise adoption.
Willingness to travel to various company sites as needed to support system implementation, training, and post-deployment activities. This may include occasional out-of-town stays to ensure comprehensive on-site user support and system optimisation.
In addition to specialising in their ERP and WMS systems, you will also be responsible for mastering and providing support for other critical business applications currently in use, ensuring seamless integration and optimised performance across all platforms.

Play a pivotal role in the roll-out of the ERP (by Epicor Prophet 21) and WMS (by EPG) systems. Work in unison with the project team to customise the platforms, ensuring that they align with our specific business processes and objectives.
Design and deliver comprehensive training programs for end users, empowering them with the necessary skills to maximise the potential of the ERP and WMS systems. Provide ongoing support and refresher training as needed to ensure sustained competency and efficiency.
Become the go-to advisor within the organisation for all matters related to the ERP and WMS systems. Provide insights and expert guidance, aiding in decision-making and strategic planning related to system usage and optimisation.
Foster a collaborative environment by soliciting and synthesising feedback from all system users. Initiate and guide discussions to identify potential enhancements and lead cross-functional efforts to implement system improvements.
Maintain a keen understanding of the evolving landscape of ERP and WMS technologies. Regularly update your knowledge through industry research, webinars, and participation in relevant forums and conferences.
Produce and continuously update a suite of user-friendly materials, including user guides, SOPs, and quick-reference sheets, to facilitate the adoption and proficient use of the ERP and WMS systems.
Provide first-class troubleshooting support, quickly addressing and resolving issues to maintain uninterrupted business operations. Develop a knowledge base to aid in rapid issue diagnosis and resolution.
Diligently document system configurations, changes, and processes. Keep training materials current with system updates and ensure that best practice documentation is readily available and easily accessible to all users.
Act as the primary liaison between the internal teams and external vendors or consultants. Ensure that the ERP and WMS systems integrate seamlessly with other in-house systems and third-party applications, aligning with the IT infrastructure and supporting data exchange and process efficiency.

Job Description

Role & Responsibilities

* You will undertake a structured programme of academic study and workshop experience to gain the required skills and knowledge to support the requirements of Tesla Engineering. On completion of training you should be competent in the following:



* Be able to troubleshoot, configure and maintain a variety of software applications. Be able to support users in day to day activities.
* Be able to work independently or with a team, to undertake tasks as instructed and increasing overall contribution to the department.
* Understand the importance of Health and Safety within the workplace and College.
* Be able to demonstrate strong problem solving abilities.
* Have an interest in technology, good mathematical skills.

Skills & Qualifications

* IT Related Degree.
* IT Support or Interest in IT.
* GCSE Grade B or Equivalent in IT, Maths & Science

As a Junior Epicor Developer, you will play a key role in providing support and guidance to users of the Epicor Kinetic software platform.

You will be responsible for assisting users with troubleshooting, providing training sessions, and ensuring smooth operation of the software within the organisation.

Key Responsibilities :

Provide Second-line support to end-users of Epicor Kinetic software, addressing queries and technical issues in a timely manner.

Conduct training sessions for new users to ensure they have a thorough understanding of the software's functionality and features.

Document support tickets, resolutions, and user feedback to facilitate continuous improvement of the software platform.

Stay updated on the latest releases, updates, and best practices related to Epicor Kinetic software.

Qualifications :

At least 1 year of hands-on experience using Epicor Kinetic software is required.

Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical users.

Prior experience providing software support or training is highly desirable.

Basic understanding of ERP systems and business processes is preferred.

Ability to work independently and collaboratively in a fast-paced environment.

Bachelor's degree in Information Technology, Computer Science, or related field is preferred.

Overview: Looking for a Director of IT who can do implementations and maintenance of computing and telecommunications infrastructure. You will also support Epicor Kinetic ERP system. This position is with a huge manufacturing company across diverse sectors such as agricultural production, construction, and greenhouse environments.

Responsibilities:

* Oversee all aspects of IT, telecommunication, and computer systems.
* Strategize, organise, monitor, and evaluate IT and electronic data operations.
* Lead, mentor, and manage IT staff through recruitment, training, and performance assessment.
* Dream up, develop, deploy, and synchronise systems, policies, and procedures.
* Safeguard data security, network accessibility, and backup systems.
* Proactively identify and resolve operational challenges with strategic solutions.
* Conduct system audits and evaluate their effectiveness.
* Preserve assets, uphold information security, and reinforce control structures.
* Formulate and manage the Department's annual budget, ensuring cost-effectiveness.
* Develop and propose both short- and long-term systems plans.
* Provide ongoing support for our ERP system which is Kinetic.
* Serve as backup for other IT roles as necessary.

Qualifications:

* Demonstrated experience as an IT Director, IT Manager, or similar role.
* Bachelor's degree in Computer Science, Information Systems, or a related field.
* Profound understanding of technical management, information analysis, and computer hardware/software systems.
* Expertise in data center management and implementing data governance protocols.
* At least three years of hands-on experience in administering and maintaining SQL-based ERP systems within a manufacturing setting.
* Familiarity with SSRS and SQL, preferably within an Epicor Kinetic ERP environment.
* Strong project management abilities, capable of overseeing multiple projects concurrently.
* Exceptional interpersonal and written communication skills within a professional context.
* Outstanding organizational aptitude to manage complex IT operations efficiently.
* Proficiency in Microsoft Office applications.

SAP Application Consultant - 1+ years experience

We are currently recruiting for a role with a well known Scandinavian organisation who are looking to add a new SAP Application Consultant to their team. This is a position particularly well suited to some one who has either gained extensive SAP knowledge as a SuperUser and wants to take the next step into Application Consulting, or someone who has a year or two experience from within one of the SAP Partners and is considering a spot in an End Customer in order to grow their skillset within a diverse SAP landscape.



What you will get from this role:

- The chance to work within a tightly knit, highly experienced team of SAP consultants

- The chance to gain more hands on, technical access to an international SAP environment

- The chance to be involved in an extensive, upcoming ECC to S4Hana migration

- Join a team of highly collaborative SAP professionals who are focussing all their efforts into perfecting an international SAP environment



We are looking for some one who is highly energetic and constantly aiming to progress their technical skills in SAP. Someone who is a team player and someone who isn't afraid to propose bold system suggestions.



The role will start by working on supporting the business and project teams on cases and issue within the SAP system, but as the S4 Project moves forward, will also be involved in running the project alongside the rest of the project team. Ideally, this person will have experience from any of the core modules within SAP, this could be within Finance, Supply Chain, Logistics etc



If this sounds like a challenge for you, then please reach out ASAP.



Ps. Please note, we do have some flexibility on language requirements for this position, but fluency in Norwegian is preferred. We do not have the capacity to consider relocation from outside Norway for this position.



T: +47 90 27 3052

E: d.bennett@frankgroup.com

A leading company is currently seeking a Senior ABAP Developer to join their in-house team and lead and contribute to the development and enhancement of their SAP systems. One of the first customers globally to sign the SAP RISE contract, the company promises continuous collaboration, innovation and growth even after the go live. The company is committed to investing in the latest releases from SAP.

As a Senior ABAP Developer, you will play a crucial role in the design, development, testing, and support of custom SAP applications.

Responsibilities:

* Collaborate with business analysts, functional consultants, and other developers to deliver high-quality SAP solutions that meet business requirements.
* Develop, test, and maintain SAP applications using ABAP programming language.
* Support the development and delivery of ABAP programmes.
* Conduct thorough testing and debugging of applications to ensure reliability and functionality.

Skills Required:

* 5 years+ experience of ABAP experience.
* Proficiency in SAP ABAP programming.
* An ability to work both independently and as part of a team.
* Basic Norwegian language skills.

To apply for this role please send your CV to Rachel at r.taylor@washingtonfrank.com

Notre client, intégrateur de solutions de gestion, recherche son nouveau Consultant ERP Paie (Cegid HR Ultimate), pour venir renforcer ses équipes.

En tant que Consultant Paie, vos missions principales seront les suivantes :

* Installation et paramétrage de la solution,
* Transfert de compétences nécessaires à l'utilisation de la solution par le client,
* Formations des utilisateurs au progiciel,
* Assistance téléphonique et conseils auprès de vos clients,

Profil:

Issu d'une formation en gestion d'entreprise, finance ou contrôle de gestion, vous possédez une bonne maîtrise des outils informatiques et bureautiques ainsi qu'une appétence pour le développement de ces connaissances dans la mise en place de solutions de gestion sur les produits Cegid ou ERP paie semblables.

* Dynamique et capable de vous adapter rapidement
* Bonne capacité à appréhender les besoins fonctionnels des clients
* Réelle aisance relationnelle et goût du challenge
* Rigoureux et professionnel

Une expérience réussie de consultant (ou formateur) sur les modules paie d'un logiciel de gestion est un plus, mais les profils métier tels que Responsable Paie, Gestionnaire de Paie seront également étudiés.

We are looking for an experienced SAP SuccessFactors Consultant to join a growing team in a dynamic company. The ideal candidate will have extensive knowledge of SAP SuccessFactors modules (including EC, LMS & TAM) and most importantly, a proven track record of successful implementation and support of HR systems. Our client has created a supportive working environment through recognising the importance of a work-life balance and its competitive salary means that your achievements are both recognised and rewarded.

Key Responsibilities:

* Collaborate with clients to understand their business requirements and translate them into SAP SuccessFactors solutions.
* Lead the design, configuration, and implementation of various SAP SuccessFactors modules, including Employee Central (EC), Learning Management (LMS), Performance & Goals (PMGM) and Time & Attendance Management (TAM).
* Provide expert guidance on best practices and industry standards to optimize the use of SAP SuccessFactors.
* Conduct system testing, data validation, and user training to ensure successful deployment and adoption of solutions.
* Troubleshoot and resolve technical issues and system errors in a timely manner.
* Stay current with the latest SAP SuccessFactors updates and enhancements to continuously improve system functionality.
* Provide post-implementation support and maintenance to ensure ongoing system performance and client satisfaction, the innovation does not stop after the go live!

Qualifications:

* Bachelor's degree in Information Technology, Human Resources, Business Administration, or a related field.
* Minimum of 2 years of experience with SAP SuccessFactors implementation and support.
* Strong understanding of HR processes and best practices.
* Proficiency in one or more SAP SuccessFactors modules.
* Excellent problem-solving skills and the ability to work under pressure.
* Strong communication and interpersonal skills to effectively interact with clients and team members.
* Fluency in Norwegian is required.

If interested, send your CV to Rachel at r.taylor@washingtonfrank.com