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Job Description

The Information Technology Manager is a key individual responsible for overseeing various aspects within the IT department. The ideal candidate will possess strong skills in ERP management to ensure optimal system utilization. Maintaining a robust relationship with our network provider is crucial to uphold security and efficiency within our operations. A proactive and hands-on approach is essential to support diverse areas and meet the company's needs.

Information Technology Management

* Maintain effective relationships with our network provider.
* Optimize ERP usage, troubleshoot and resolve issues, and manage the annual agreement with the provider.
* Establish and maintain vendor relationships to ensure efficient and reliable performance of all hardware, software, office equipment, phones, and internet.
* Possess general knowledge of IT topics to resolve end-user issues or questions.
* Ensure system security through cybersecurity training and mitigating controls.
* Develop and foster strong relationships with other stakeholders to drive implementations, resolve issues, and enhance processes.
* Establish and maintain standard operating procedures for consistent and reliable department operations.
* Develop and manage the IT budget.
* Be generally available during off-hours for support as needed (infrequent).

Leadership

* Set direction for and coach staff to achieve success.
* Exemplify core values through close engagement and interaction with employees.
* Manage employee hiring, performance management, and training.
* Provide real-time feedback to staff to drive proactive performance improvement.



Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Ten years of experience in various aspects of information technology.
* Supervisory experience preferred.

Requirements

* General knowledge and comfort with ERP software (expertise in a specific ERP system is strongly preferred).
* A proactive approach to problem-solving.
* Excellent interpersonal skills, with the ability to work with employees at multiple levels within the organization.
* Ability to effectively train employees and conduct performance management activities.
* Ability to manage multiple priorities effectively.
* Confidentiality, integrity, and effective communication skills are required.

Benefits

* Base salary up to $140,000
* Annual company performance bonus
* Quarterly profit sharing bonus
* Retirement contributions
* Medical/Dental

Job Description

The Epicor Business Analyst/Developer is a hybrid technical-functional role responsible for enhancing and supporting the Epicor ERP system. This includes business analysis, system customization, end-user support, and continuous improvement of ERP processes. The position is ideal for someone with a strong Epicor background and a balance of analytical and development skills.

Roles and Responsibilities

Business Analysis

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Work with stakeholders to gather business needs.
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Identify process inefficiencies and recommend ERP-based solutions.
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Produce functional specs and documentation.

Development

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Customize Epicor ERP (reports, BPMs, dashboards).
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Use Epicor development tools (BPMs, BAQs, custom coding).
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Validate through testing and QA.

Help Desk & Support

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Act as 1st-level ERP support.
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Troubleshoot user/system issues.
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Maintain documentation and build a knowledge base.

Training

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Develop and deliver user training and materials.
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Guide users in ERP best practices.

Continuous Improvement

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Stay up to date on Epicor upgrades and trends.
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Participate in ERP upgrades and process improvement initiatives.



Skills and Qualifications





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Bachelor's in CS, IS, Business, or related field.
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Proven Epicor ERP experience.
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Strong SQL and reporting tools (SSRS, Epicor Report Designer).
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Analytical, independent, team-oriented, and communicative.
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U.S. work authorization.
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Experience in manufacturing/distribution industries.
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Familiarity with Epicor modules (Finance, SCM, Production).
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API and system integration knowledge.

Benefits



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Salary based on skills, experience, and market rates.
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Competitive benefits including health insurance, 401(k), PTO, holidays, and EAP.
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Inclusive and supportive work environment.

Job Title: Project Manager - ERP & WMS

Location: West Midlands

Employment Type: Full-Time
Salary: Competitive + Benefits

Overview:
We are seeking an experienced Project Manager with a strong background in ERP and Warehouse Management Systems (WMS) to lead and deliver critical business system projects across our operations. The ideal candidate will have a proven track record in managing complex ERP/WMS implementations, upgrades, and integration's in fast-paced, cross-functional environments.

Key Responsibilities:

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Lead end-to-end project delivery of ERP and WMS initiatives, from scoping to go-live.
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Work closely with business stakeholders, IT teams, and third-party vendors to gather requirements, develop project plans, and ensure successful execution.
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Manage time-lines, budgets, and resource allocation, ensuring risks and issues are proactively mitigated.
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Facilitate project governance, reporting, and communication across all levels of the business.
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Ensure ERP and WMS solutions are integrated effectively and support operational efficiency and scalability.
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Support change management activities and user adoption across impacted teams.

Requirements:

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Proven experience delivering ERP projects (e.g., SAP, Oracle, Microsoft Dynamics).
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Hands-on experience with WMS platforms and integration into wider ERP ecosystems.
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Strong stakeholder management and vendor coordination skills.
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Excellent communication, planning, and problem-solving abilities.
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Knowledge of supply chain, logistics, and warehousing processes is highly desirable.
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PMP, PRINCE2, or equivalent project management certification is a plus.

What We Offer:

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A collaborative and agile working environment
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Career development and upskilling opportunities
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Competitive salary and benefits package
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Flexible/hybrid working options

We are seeking an experienced Implementation Consultant with a strong background in ERP systems-ideally Acumatica-to join our dynamic team. Based in the East Midlands, this role involves delivering end-to-end ERP implementations for a diverse client base, primarily across the distribution and manufacturing sectors.

You will work closely with clients to understand their business operations and provide tailored system solutions that support growth and efficiency. This is a fantastic opportunity to become part of a growing team and contribute to exciting digital transformation projects.

Key Responsibilities

Business Analysis & Implementation

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Understand client business processes and identify how Acumatica or similar ERP systems can support their operations.
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Configure systems to support financial, distribution, and manufacturing functions.
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Interpret requirements and deliver software implementations aligned with business goals.
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Create project documentation including specifications, process guides, and training materials.
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Deliver training sessions to end users and internal stakeholders.

Technical Expertise

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Implement and configure ERP solutions (experience with Acumatica is highly desirable).
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Maintain strong Microsoft Excel and data reporting skills.
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Pass and maintain relevant Acumatica certifications.
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Understand and support system integration's with other platforms.

Client Engagement & Communication

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Build strong relationships with clients, adapting communication styles to suit all business levels.
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Work closely with project teams to meet deadlines and exceed customer expectations.
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Complete project administration tasks in a timely manner.

Project Delivery

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Manage time effectively to meet multiple deadlines across various projects.
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Travel to client sites when necessary (travel within the UK, occasional overnight stays).
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Support ongoing business development through high-quality service delivery.

Required Skills & Experience

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Prior ERP implementation experience-ideally with Acumatica, MS Dynamics 365, or Net Suite.
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Strong finance and accounting knowledge (GL, AR/AP, deferred revenue, consolidations, multi-currency, etc.).
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Experience in distribution and manufacturing environments.
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Ability to produce professional documentation and deliver end-user training.
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Excellent interpersonal, verbal, and written communication skills.
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Full UK driving licence and access to own vehicle.

Personal Attributes

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Proactive, professional, and self-motivated.
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Comfortable working independently and in team environments.
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Strong organisational and planning skills.
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Flexible and adaptable to changing priorities and client needs.
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Committed to continuous learning and development.

Culture & Benefits

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Collaborative, supportive team culture.
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Opportunities for professional growth and certification.
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Hybrid working with flexibility based on project needs.
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Contribution to a growing business making a real impact for clients.

If you are passionate about ERP systems, enjoy working with clients, and are looking for a role where you can make a real difference - we'd love to hear from you.

KEY RESPONSIBILITIES:

* Administer and support the Epicor ERP system, including:
* System configuration and user setup
* Dashboard and report customization
* Troubleshooting and resolving application issues
* Supporting upgrades and integrations
* Provide first-level support for PSI and assist with manufacturing shop floor systems
* Deliver desktop, hardware, and basic network support to local users
* Collaborate with Corporate IT for escalations, guidance, and project alignment
* Maintain system documentation and user training materials
* Provide after-hours support as needed for critical issues or maintenance



REQUIRED QUALIFICATIONS:

* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 5+ years of experience in ERP administration and support, with a focus on Epicor.
* Proven experience administering Epicor Kinetic ERP in a cloud or on-premise environment
* Strong understanding of Epicor modules such as Manufacturing, Inventory, Order Management, and Financials.

We're looking for a skilled Network Systems Engineer to join our dynamic IT team. This is an exciting opportunity for someone with a strong background in 3rd Line Support, network infrastructure, and Microsoft Purview to take on a hands-on role in a fast-paced, growing environment.

The successful candidate will be responsible for supporting, maintaining, and improving IT systems and network infrastructure while ensuring optimal performance and security across the organisation.

Key Responsibilities

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Provide advanced 3rd Line IT support across all systems and infrastructure
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Monitor, manage, and maintain the core network and server environment
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Oversee system performance and proactively resolve technical issues
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Implement and maintain security protocols and compliance using Microsoft Purview
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Work with the wider IT team to deliver new system implementations and upgrades
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Assist in planning for disaster recovery and business continuity
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Ensure documentation is up to date and aligned with internal standards

Requirements

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Proven experience in a 3rd Line Support or similar IT infrastructure role (up to 5 years)
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Strong technical knowledge of:

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Microsoft Purview
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Windows Server, Active Directory, DNS/DHCP
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Virtualisation technologies (e.g., VMware or Hyper-V)
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Networking protocols, switches, firewalls, and routing

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Experience with backup and disaster recovery solutions
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Excellent troubleshooting and analytical skills
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Strong communication and documentation abilities
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A proactive, solutions-focused approach

Nice to Have

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Relevant certifications (e.g., Microsoft, Cisco, CompTIA)
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Experience with Microsoft 365, Exchange Online, and Azure environments
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Familiarity with ITIL practices

Vous êtes passionné(e) par l'univers des ERP et disposez d'une expertise reconnue sur les modules Finance ? Rejoignez un client final du secteur industriel, leader dans son domaine, pour accompagner des projets stratégiques tels que l'harmonisation du système d'information, la migration de l'ERP vers le cloud, et le déploiement de la solution sur de nouveaux sites industriels.

Vos missions principales :

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Piloter les projets d'optimisation et de déploiement des modules Finance sur l'ERP.
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Participer activement à l'analyse des besoins métiers en collaboration avec les équipes comptabilité et contrôle de gestion.
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Assurer la configuration et la mise en œuvre des modules Finance sur les versions récentes de l'ERP.
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Réaliser des analyses complexes de données grâce à un très bon niveau en SQL.
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Former et accompagner les utilisateurs finaux sur les nouvelles fonctionnalités.
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Collaborer avec des équipes internationales, nécessitant un très bon niveau d'anglais (écrit et oral).

Votre profil :

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Vous justifiez d'une expérience significative en gestion de projets ERP, idéalement sur des solutions du marché.
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Vous avez une excellente connaissance des modules Finance et des versions récentes d'ERP.
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Vous maîtrisez les concepts de comptabilité industrielle et de contrôle de gestion.
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Vous avez un bon niveau en SQL, vous permettant de traiter et analyser des données efficacement.
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Vous parlez couramment anglais pour évoluer dans un environnement international.

Pourquoi rejoindre notre client ?

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Une entreprise reconnue pour son innovation et son savoir-faire dans le secteur industriel.
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Des projets d'envergure et des perspectives d'évolution professionnelle.
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Un environnement de travail collaboratif et stimulant.

Notre client, un acteur majeur dans la conception, fabrication et commercialisation d'équipement, recherche un Chef de Projet Fonctionnel ERP pour accompagner le déploiement de son ERP Sage X3 au sein de leur site francais et de ses filiales internationales.



Rattaché(e) à la DSI et en étroite collaboration avec les équipes métiers, vous aurez pour mission de piloter le déploiement et l'évolution de l'ERP Sage X3, en garantissant l'adéquation entre les besoins métiers et les solutions mises en place.



Vos responsabilités incluent notamment :



* Gestion de projet ERP : Planification, suivi et coordination des différentes phases du projet (cadrage, conception, paramétrage, tests, déploiement, support post go-live).
* Analyse des besoins métier : Comprendre et formaliser les besoins des utilisateurs issus des activités de négoce et de production.
* Rédaction de spécifications fonctionnelles : Définition des exigences en collaboration avec les équipes métiers et techniques.
* Paramétrage et tests : Participation active aux tests fonctionnels, aux recettes et à la validation des livrables.
* Accompagnement des utilisateurs : Formation, support et conduite du changement pour assurer une adoption réussie de l'ERP.
* Coordination avec les équipes IT et métiers : Travail en transversal avec les différentes parties prenantes internes et externes.



Profil recherché :



* Expérience avérée en gestion de projet ERP (pas nécessairement Sage X3, mais une expérience sur un ERP est requise).
* Bonne connaissance des méthodologies de gestion de projet.
* Bonne compréhension des processus métiers liés au négoce et à la production.
* Anglais courant indispensable (contexte international avec des filiales en Europe et US).
* Capacité à interagir avec des équipes multi-sites et multiculturelles.

Consultant(e) Supply Chain ERP - CDI - Confirmé(e) / Senior



Localisation possible : IDF, Lyon ou Nantes
Je recrute pour le compte de l'un de mes clients, un acteur reconnu dans l'intégration de solutions ERP, un(e) consultant(e) supply chain confirmé(e) ou senior.

Objectif du poste :

Mon client recherche un(e) consultant(e) souhaitant développer son expertise métier Supply Chain tout en montant en compétences sur des solutions ERP intégrées du marché (type NetSuite ou JD Edwards).

Vous interviendrez auprès de différents clients pour :

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Analyser leurs besoins métier,
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Les traduire en processus et règles de gestion,
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Paramétrer la solution ERP adaptée,
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Collaborer avec d'autres consultants dans un cadre projet.

Une formation certifiante aux outils ERP utilisés est prévue à votre arrivée.

Ce que mon client offre :

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Un environnement multi-projets stimulant,
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La possibilité de découvrir des processus variés dans plusieurs secteurs d'activité,
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Un accompagnement structuré via un plan de formation interne,
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Une équipe soudée et dynamique, avec une vie d'entreprise riche (séminaires, événements conviviaux, etc.),
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Télétravail, prime mobilité douce, initiatives RSE, avantages sociaux (CSE, titres restaurant, intéressement, etc.).

Profil recherché :

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Expérience significative sur un ERP du marché,
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Solides compétences d'analyse,
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Bon relationnel et aisance dans des contextes variés,
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Capacités rédactionnelles,
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Curiosité et sens du service client,
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Proactivité, autonomie et esprit d'équipe,
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Bon niveau d'anglais professionnel.

Job Description:

We are partnering with a global industry leader with global operations in over 70 countries to seek for a proactive SAP FICO Manager / Assistant Manager to lead critical projects and drive end-to-end process re-engineering within their Finance function.

Key Responsibilities:

* Lead project planning and execution for various accounting system implementation/enhancements projects, ensuring alignment with business goals and timelines.
* Supervise, coach, and provide guidance to team members within the finance systems section, helping them with systems analysis, design, and implementation.
* Collaborate with cross-functional teams, including IT development and business management, to ensure smooth integration and adoption of financial systems.
* Oversee and manage day-to-day administration activities related to SAP systems, ensuring optimal performance and functionality.
* Actively participate in system enhancements and re-engineering initiatives, providing insights and recommendations for continuous improvement.
* Provide responsive support and guidance to users, troubleshooting issues and ensuring system effectiveness.

Qualifications & Requirements:

* Bachelor's degree in Accounting, Information Technology, Computer Science, or a related field.
* Minimum of 5-8 years of hands-on experience with financial/accounting systems, particularly SAP FI/CO modules. Candidates with less experience may be considered for the Assistant Manager role.
* Proficiency in Excel VBA Macro Programming, MS Access, MS SQL, and Microsoft Power BI is an advantage.
* Previous experience in SAP functional consulting, financial data modeling, and data visualization is beneficial.
* Self-motivated, detail-oriented, and able to work under pressure with tight deadlines.
* Excellent communication skills, both written and spoken, in Chinese, English, and Mandarin.

Why Join Us?

This is an exciting opportunity to be part of a leading global company, contributing to critical system enhancements and innovations in the finance domain. You'll be part of a collaborative, fast-paced environment where your skills and expertise will be highly valued.

How to Apply:

If you are ready to take on this challenging and rewarding role, please send your resume (in Word format) to r.leow@washingtonfrank.com or call +852 3008 3863 for more information or any inquiries.