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A leading manufacturer is seeking a Senior Systems Analyst to oversee and enhance its Epicor Kinetic ERP system, currently running version 2021.2.26. This role involves managing modules such as Sales, Production, Materials, Financials, and Manufacturing, with a focus on aligning ERP capabilities with business operations.

The ideal candidate will have 4+ years of Epicor experience, strong skills in C#, BAQs, BPMs, SQL Server, and EDI integrations, as well as familiarity with tools like Bartender and SSRS. Responsibilities include ERP customization, troubleshooting, user training, and cross-functional collaboration. A background in manufacturing or distribution is preferred.

The position offers a competitive salary, comprehensive benefits, a 401(k) match, paid time off, and flexible work arrangements



LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Job Description:

We are seeking an experienced and driven Business Analyst to join a growing IT team within a globally renowned MNC. This role is critical in bridging business needs with technology solutions to support operations, system enhancements, and digital transformation initiatives within a fast-paced environment.

Key Responsibilities:

* Act as a liaison between internal users, consultants, and vendors throughout the project lifecycle, from requirement analysis to configuration, testing, and deployment.
* Prepare and deliver user training materials and training sessions for new features or system enhancements.
* Conduct business process reviews, perform business analysis, and recommend end-to-end solutions to improve efficiency and system usability.
* Develop and maintain system documentation to support operations and compliance requirements.
* Perform system configuration and functional testing for new module implementation or system upgrades.
* Troubleshoot system issues and provide effective solutions or workarounds; coordinate with vendors on defect fixes or system changes.
* Support data integration and reporting tasks, including basic SQL queries and the use of BI/reporting tools.
* Manage ad-hoc assignments and other duties as assigned by management.

Key Requirements:

* Degree in Information Systems, Computer Science, or a related discipline.
* 3-5 years' experience as a Business Analyst, ideally within logistics, supply chain, or related industries.
* Hands-on experience in IT support for operational systems and system documentation development.
* Strong background in business analysis, requirements gathering, and translating requirements into system solution design.
* Experience with system project management across the full lifecycle.
* Basic knowledge of MS SQL; familiarity with system integration (EDI, API) and BI/reporting tools (Tableau, Power BI) is an advantage.
* Excellent communication skills in English, with the ability to work effectively with users, vendors, and consultants.
* Strong problem-solving skills and the ability to perform under pressure in a fast-paced environment.

What's on Offer:

This position offers a competitive remuneration package and the opportunity to develop your career in a supportive and innovative team environment. If you are ready to take the next step in your career, please send your resume to r.leow@washingtonfrank.com or reach 3008 3863 (Racheal).

Company Overview:

A well-established and innovation-driven manufacturing company with over 100 years of experience supporting the agricultural sector. The organization focuses on operational efficiency, sustainable solutions, and continuous improvement across its internal systems and customer-facing platforms.

Position Summary:

The Business Systems Manager is responsible for leading the administration, optimization, and support of the company's ERP platform (Epicor) and other integrated systems (CRM, HRIS, Office 365, etc.). The role functions as a critical bridge between IT and key business units including Sales, Finance, and Operations-helping to streamline processes, enhance reporting, and ensure smooth day-to-day system performance.

Key Responsibilities:

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Serve as the primary administrator for the ERP and integrated business systems
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Act as liaison between business stakeholders and technical teams
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Develop solutions to address system pain points and inefficiencies
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Manage system upgrades, patching, user access, and role-based security
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Oversee integrations (e.g., CRM & ERP data sync, marketing automation)
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Build and maintain BAQs, Dashboards, BPMs, and custom reports
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Support business intelligence reporting (SSRS, SQL Views, Power BI)
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Drive process automation and standardization within the ERP ecosystem
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Maintain internal documentation and process instructions
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Provide support during production hours, including extended hours during seasonal peaks
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Collaborate with external vendors for support and system enhancements
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Support business continuity, data security, and disaster recovery planning

Qualifications:

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3-5 years of experience supporting ERP and business systems (2+ years in an admin/lead role)
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Strong working knowledge of Epicor ERP or similar enterprise platform
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Proficient in SQL, SSRS, BAQs, BPMs, and general ERP customization
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Experience integrating ERP with CRM or marketing platforms (e.g., HubSpot)
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Solid understanding of manufacturing, finance, and operations processes
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Skilled in Microsoft Excel and Office 365; knowledge of PayChex a plus
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Excellent communication, documentation, and cross-functional collaboration skills
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Ability to manage multiple projects and support a high-availability environment
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Bilingual (English/Spanish) is a plus

Why This Role:

Join a mission-driven, stable organization that values innovation, sustainability, and team collaboration. This role offers a hands-on opportunity to shape and modernize enterprise systems while working directly with business leaders and technical experts.

Job Description:

Our client within the manufacturing industry is currently looking for a well-rounded a Senior SAP Analyst to strengthen their digital operations. This is an exciting opportunity to work in a collaborative team driving innovation and operational efficiency.

What You'll Be Doing:

* Work directly with business stakeholders to evaluate enterprise needs, analyze gaps, and develop SAP-based solutions.
* Lead system configuration, development and enhancements across SAP modules, ensuring smooth integration and high usability.
* Combine technical design, documentation, and hands-on support to deliver robust SAP solutions from concept through deployment.
* Oversee end-to-end testing (unit, integration, UAT), user training, and change management to support go-live and post-launch success.
* Provide ongoing support for SAP, helping maintain process accuracy and business continuity.
* Engage in continuous learning through on-the-job exposure to ABAP development and cross-functional module knowledge.

What You'll Bring:

* A degree in Computer Science, Information Technology or a related field.
* Over 3-5 years of SAP experience, with a solid track record in one or more key modules: SD, MM, WM, PP, or FICO.
* Practical experience in ABAP programming.
* Familiarity with other first-tier ERP systems is a bonus.
* SAP certifications would give you an added edge.
* Fluent in both English and Cantonese, with excellent communication and problem-solving abilities.
* A proactive, independent mindset and strong stakeholder management skills.

Interested?
We'd love to hear from SAP professionals who are passionate about streamlining business operations through tech. Please send your updated CV or reach out to Racheal Leow at r.leow@washingtonfrank.com or +852 3008 3863 for a confidential discussion.

Job Description:

Our client, a leading global enterprise, is expanding their SAP team and seeking a dynamic Senior SAP Specialist / SAP Project Manager. This role offers the chance to drive exciting new rollout projects, collaborate with cross-functional teams, and contribute to business transformation through SAP innovation.

What You'll Be Doing:

* Partner with business stakeholders to understand enterprise needs, analyze gaps, and translate requirements into SAP solutions.
* Lead projects and involve in system configuration, enhancements, and integration across core SAP modules, ensuring seamless functionality and high usability.
* Deliver end-to-end project lifecycle activities including solution design, technical/functional documentation, testing (unit, integration, UAT), user training, and change management.
* Provide post-go-live support and ensure process accuracy and system stability.
* Gain exposure to ABAP development and broaden cross-module expertise through hands-on involvement.
* Act as a trusted advisor to stakeholders, fostering collaboration and smooth adoption of SAP solutions

What You'll Bring:

* A degree in Computer Science, Information Technology or a related field.
* Over 5 years of SAP experience, with a solid track record in one or more key modules: SD, MM, WM, PP, or FICO.
* Practical experience in ABAP programming or other application development would be a great plus (.NET, C#)
* Familiarity with other first-tier ERP systems is a bonus.
* SAP certifications would give you an added edge.
* Fluent in both English and Cantonese, with excellent communication and problem-solving abilities.
* A proactive, independent mindset and strong stakeholder management skills.

Interested?
We'd love to hear from SAP professionals who are passionate about streamlining business operations through tech. Please send your updated CV or reach out to Racheal Leow at r.leow@washingtonfrank.com or +852 3008 3863 for a confidential discussion.

Au sein de la DSI et rattaché(e) à la Direction Relation Métier, vous serez l'interface entre les équipes IT/IS, les métiers et le patrimoine applicatif.
Votre rôle sera de collecter, analyser et formaliser les besoins des utilisateurs, de piloter leur implémentation dans le système ERP Finance, et d'accompagner les équipes métiers tout au long du cycle projet (cadrage, conception, tests, mise en production, formation).



Missions principales

1. Analyse des besoins & conception fonctionnelle

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Recueillir et prioriser les besoins métiers en lien avec les leaders financiers
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Analyser les cahiers des charges et cadrer les demandes
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Organiser et animer des ateliers avec les parties prenantes (finance, IT, architectes, experts applicatifs, BA connexes…)
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Formaliser les processus fonctionnels (BPMN, etc.)
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Rédiger les spécifications fonctionnelles, y compris les interfaces inter-applicatives

2. Coordination de la mise en œuvre

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Coordonner la mise en œuvre des évolutions et projets, en lien avec les équipes techniques et fonctionnelles
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Garantir la qualité des livrables et la bonne intégration dans l'écosystème IT

3. Tests & recette

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Définir la stratégie et le plan de tests fonctionnels
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Préparer et exécuter les cas de tests avec les métiers
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Organiser et suivre les phases de tests unitaires, d'intégration et utilisateurs
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Valider et sécuriser les PV de recette avant mise en production

4. Accompagnement au changement

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Contribuer à la préparation des supports de formation et à l'accompagnement des utilisateurs
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Assurer la bonne transition des projets vers le RUN (hypercare, suivi post go-live)

5. Amélioration continue & bonnes pratiques

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Participer aux bilans de projets (RETEX)
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Contribuer à l'amélioration continue des processus et solutions ERP Finance
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Partager et promouvoir les bonnes pratiques au sein de la communauté Business Analyst

Role Overview:

A global organization is seeking a dynamic IT Manager (Enterprise Application Projects) to lead a portfolio of enterprise system upgrades and application enhancement initiatives. This role combines operational oversight with strategic project delivery, supporting the continuous evolution of business-critical platforms. The ideal candidate brings a balance of technical leadership, business acumen, and experience working across regions and vendor landscapes.

Key Responsibilities:

Technology & Operations Leadership

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Oversee day-to-day operations of enterprise applications, ensuring reliability, compliance, and alignment with SLAs.
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Manage team and be responsible for systems support, enhancements, and troubleshooting.
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Establish IT procedures, service protocols, and user support frameworks to drive operational excellence.
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Act as the escalation point for application performance issues and coordinate timely resolution.

Program & Project Management

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Deliver high-impact IT initiatives, including platform upgrades, system integrations, and process automation.
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Manage cross-functional project timelines, budgets, and stakeholder communications across internal and third-party teams.
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Drive project governance, risk management, and implementation strategies using structured methodologies.
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Coordinate with product owners and external providers to ensure fit-for-purpose application delivery.

Application Strategy & Innovation

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Assess legacy systems and recommend modernization strategies aligned with business goals.
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Partner with business leaders to identify IT opportunities that enable productivity, agility, and scalability.
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Remain current on emerging technologies and translate insights into actionable roadmaps.

Global Collaboration & Resource Management

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Collaborate with global IT counterparts to ensure unified support and solution consistency.
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Manage remote and on-site resources including technical teams, vendors, and consultants.
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Support organizational readiness by aligning processes and capabilities with evolving business needs.
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Promote knowledge sharing, documentation, and continuous improvement practices.

Candidate Profile:

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8 years of progressive IT experience
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Solid background supporting or implementing enterprise business applications (Bamboo Rose), with upgrade and transformation exposure.
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Experience in consumer goods, sourcing, or supply chain environments preferred.
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Strong track record managing complex IT projects across geographically dispersed teams.
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Practical understanding of software development lifecycle (SDLC), testing practices, and support models.
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Proficiency with both Agile and traditional delivery frameworks.
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Demonstrated ability to lead and mentor teams, both onshore and offshore.
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Excellent interpersonal, written, and verbal communication skills.
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Detail-oriented, organized, and comfortable handling multiple workstreams simultaneously.
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Familiarity with ERP systems and modern collaboration or workflow tools is advantageous.

If you are interested, please share your CV in word version to r.leow@washingtonfrank.com (Racheal Leow) or call +852 3008 3863 for a P&C conversation.

Werden Sie Teil eines zukunftsorientierten Umfelds mit Fokus auf SAP-Innovation. Für das engagierte SAP S4 HANA-Team unseres Kunden in Großraum Hamburg suchen wir einen erfahrenen SAP Projektmanager. Diese unbefristete, hybride Position erfordert eine Kombination aus praktischer Expertise und ausgeprägten Projektmanagement-Fähigkeiten, um wirkungsvolle Projekte voranzutreiben sowie Zusammenarbeit und Wachstum zu fördern. Es erwartet Sie ein unterstützendes Arbeitsumfeld, das Ihre Beiträge und Ihre kontinuierliche fachliche Entwicklung wertschätzt.

Zu den wichtigsten Aufgaben und benötigten Fähigkeiten zählen:

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Nachweisbare Erfahrung im Projektmanagement im SAP-Umfeld
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Ausgeprägte Kenntnisse in SAP und SAP S4 HANA Lösungen
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Praktische und lösungsorientierte Arbeitsweise in Projekten
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Fähigkeit zur effektiven Zusammenarbeit mit interdisziplinären Teams
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Hervorragende Kommunikationsfähigkeiten im Umgang mit Stakeholdern auf allen Ebenen

Diese Position bietet eine großartige Gelegenheit, das Unternehmen maßgeblich zu prägen und gleichzeitig attraktive Kernleistungen zu erhalten, darunter eine betriebliche Altersvorsorge, ein Weiterbildungsprogramm mit festen Zuschüssen, ein Fahrrad-Leasingangebot sowie Gutscheine für Einzelhandelsrabatte.

Wenn Sie ein proaktiver und kompetenter SAP Projektmanager sind, der bereit ist, aktiv etwas zu bewegen, freuen wir uns auf Ihre Bewerbung für den geplanten Start zum Jahreswechsel.

Werden Sie Teil des Teams und gestalten Sie exzellentes SAP-Projektmanagement in Großraum Hamburg mit.

Impressum - https://www.frankgroup.com/de/impressum/

Job Description

The Epicor Business Analyst/Developer is a hybrid technical-functional role responsible for enhancing and supporting the Epicor ERP system. This includes business analysis, system customization, end-user support, and continuous improvement of ERP processes. The position is ideal for someone with a strong Epicor background and a balance of analytical and development skills.

Roles and Responsibilities

Business Analysis

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Work with stakeholders to gather business needs.
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Identify process inefficiencies and recommend ERP-based solutions.
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Produce functional specs and documentation.

Development

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Customize Epicor ERP (reports, BPMs, dashboards).
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Use Epicor development tools (BPMs, BAQs, custom coding).
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Validate through testing and QA.

Help Desk & Support

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Act as 1st-level ERP support.
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Troubleshoot user/system issues.
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Maintain documentation and build a knowledge base.

Training

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Develop and deliver user training and materials.
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Guide users in ERP best practices.

Continuous Improvement

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Stay up to date on Epicor upgrades and trends.
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Participate in ERP upgrades and process improvement initiatives.



Skills and Qualifications





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Bachelor's in CS, IS, Business, or related field.
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Proven Epicor ERP experience.
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Strong SQL and reporting tools (SSRS, Epicor Report Designer).
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Analytical, independent, team-oriented, and communicative.
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U.S. work authorization.
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Experience in manufacturing/distribution industries.
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Familiarity with Epicor modules (Finance, SCM, Production).
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API and system integration knowledge.

Benefits



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Salary based on skills, experience, and market rates.
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Competitive benefits including health insurance, 401(k), PTO, holidays, and EAP.
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Inclusive and supportive work environment.

Position: System Administrator - ERP & IT Support

We are looking for a highly capable and self-driven System Administrator to manage and support a cloud-hosted Epicor ERP environment. This role will serve as the primary on-site IT resource, supporting approximately 60 users and collaborating closely with a remote Corporate IT team.

Key Responsibilities

* Administer and maintain theEpicorERP system, including:

* User setup and system configuration
* Customization of dashboards and reports
* Troubleshooting application issues
* Supporting system upgrades and integrations

* Provide first-level support for PSI and shop floor manufacturing systems
* Deliver desktop, hardware, and basic network support to local users
* Coordinate with Corporate IT for escalations, project alignment, and strategic initiatives
* Maintain system documentation and develop user training materials
* Offer after-hours support for critical issues or scheduled maintenance

Required Qualifications

* Bachelor's degree in Computer Science, Information Technology, or a related field
* 5-10 years of experience in ERP administration, with a strong focus on Epicor
* Hands-on experience with Epicor Kinetic ERP in cloud or on-premise environments
* In-depth knowledge of Epicor modules such as Manufacturing, Inventory, Order Management, and Financials
* Proficiency in:

* Epicor configuration, customization, and troubleshooting
* Supporting manufacturing operations and shop floor systems

* Working knowledge of:

* Networking and security fundamentals
* Desktop and hardware support

* Strong communication and interpersonal skills
* Ability to work independently and manage multiple priorities effectively

Preferred Qualifications

* Experience with system integration and development
* Familiarity with business process modeling and workflow automation



LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change