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Job Description:

We are seeking a skilled Senior Business Analyst to join a dynamic IT team within a leading organization with multiple lines of business. This role involves partnering closely with project managers, vendors, and internal stakeholders to drive the successful delivery of critical business applications, particularly in ERP.

Key Responsibilities:

* Collaborate with project teams to support timely delivery of projects, ensuring adherence to scope, budget, and quality standards.
* Facilitate communication and coordination between business users, vendors, and development teams to translate business requirements into clear functional specifications.
* Lead user acceptance testing efforts and manage feedback loops to guarantee smooth system implementations and change adoption.
* Assist in redesigning and optimizing business processes to improve efficiency and effectiveness across the organization.
* Prepare comprehensive documentation including business requirements, process flows, and training materials to support end-users and stakeholders.
* Provide regular project status updates and proactively manage multiple priorities in a fast-paced environment.

Candidate Profile:

* At least 5 years of experience in business process analysis and systems implementation.
* Strong communicator with excellent command of English and Chinese, both written and spoken.
* Proven ability to work collaboratively in team environments with a proactive and detail-oriented approach.
* Experience in ERP (D365 - preferred, Oracle, SAP) is a must.
* Familiarity with various business application systems such as CRM, order management, or similar platforms is preferred.
* Prior domain experience within the retail/supply chain field would be highly preferred.
* Adept at identifying process improvement opportunities and thinking strategically to add value beyond immediate project goals.
* Demonstrated capacity to manage competing deadlines and prioritize tasks effectively.

If you thrive in a role where you can make a tangible impact through business process innovation and stakeholder engagement, we would love to hear from you. Please send in your CV in word format to r.leow@washingtonfrank.com or reach +852 3008 3863 directly for a confidential discussion.

Job Description
We are currently representing a leading group business in search of a skilled System Analyst (ERP) to join their enterprise technology team. This role focuses on supporting and enhancing core ERP platforms (Oracle EBS and Dynamics 365) and enterprise systems across Finance, Supply Chain, and Warehouse functions. The ideal candidate will bring both functional and technical knowledge to drive system improvements, troubleshoot complex issues, and support strategic IT initiatives across multiple platforms.

Key Responsibilities

* Lead the ongoing support, maintenance, and enhancement of enterprise systems including ERP (Dynamics 365 / Oracle EBS).
* Collaborate closely with business users, analysts, and external vendors to understand evolving business needs and translate them into scalable solutions.
* Manage system configurations and assess change requests to ensure alignment with governance and architecture standards.
* Participate in technical discussions around system integration, data flows, and process design across various modules.
* Troubleshoot and resolve complex issues across multiple systems, working with internal teams and vendors to ensure timely resolutions.
* Design and implement functional enhancements, reports, or workflows using tools such as X++, PL/SQL, and Power Platform.
* Maintain and update technical documentation, user manuals, and system configuration records.
* Support project delivery initiatives including new module rollouts, ERP migrations, or acquisition-driven systems integration.
* Contribute to training and adoption of new features, ensuring a smooth change management process for stakeholders.

Key Requirements

* Degree in Information Systems, Computer Science, or related field.
* Minimum 5 years of experience in system support or functional consulting across ERP platforms (preferably Dynamics 365 SCM, Oracle EBS, or similar).
* Strong functional understanding of Finance, Procurement, Inventory, or Warehouse Management processes.
* Familiarity with development or troubleshooting using X++, PL/SQL, Oracle Forms, or Power Automate is highly preferred.
* Experience working in cross-functional teams and managing third-party vendors or system integrators.
* Proficient in conducting root cause analysis, functional documentation, and system optimization.
* Excellent problem-solving, communication, and stakeholder engagement skills.
* Experience with reporting tools such as Power BI and integrations via Azure or related platforms is a plus.

If you're looking to join a dynamic environment where you can contribute to enterprise-level digital transformation, this role offers the opportunity to work across multiple systems and business functions in a highly collaborative setting. Please do not hesitate to apply now or share your CV in word to r.leow@washingtonfrank.com (+852 3008 3863) for a private discussion.

A leading manufacturer is seeking a Senior Systems Analyst to oversee and enhance its Epicor Kinetic ERP system, currently running version 2021.2.26. This role involves managing modules such as Sales, Production, Materials, Financials, and Manufacturing, with a focus on aligning ERP capabilities with business operations.

The ideal candidate will have 4+ years of Epicor experience, strong skills in C#, BAQs, BPMs, SQL Server, and EDI integrations, as well as familiarity with tools like Bartender and SSRS. Responsibilities include ERP customization, troubleshooting, user training, and cross-functional collaboration. A background in manufacturing or distribution is preferred.

The position offers a competitive salary, comprehensive benefits, a 401(k) match, paid time off, and flexible work arrangements



LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Job Description:

We are seeking an experienced and driven Business Analyst to join a growing IT team within a globally renowned MNC. This role is critical in bridging business needs with technology solutions to support operations, system enhancements, and digital transformation initiatives within a fast-paced environment.

Key Responsibilities:

* Act as a liaison between internal users, consultants, and vendors throughout the project lifecycle, from requirement analysis to configuration, testing, and deployment.
* Prepare and deliver user training materials and training sessions for new features or system enhancements.
* Conduct business process reviews, perform business analysis, and recommend end-to-end solutions to improve efficiency and system usability.
* Develop and maintain system documentation to support operations and compliance requirements.
* Perform system configuration and functional testing for new module implementation or system upgrades.
* Troubleshoot system issues and provide effective solutions or workarounds; coordinate with vendors on defect fixes or system changes.
* Support data integration and reporting tasks, including basic SQL queries and the use of BI/reporting tools.
* Manage ad-hoc assignments and other duties as assigned by management.

Key Requirements:

* Degree in Information Systems, Computer Science, or a related discipline.
* 3-5 years' experience as a Business Analyst, ideally within logistics, supply chain, or related industries.
* Hands-on experience in IT support for operational systems and system documentation development.
* Strong background in business analysis, requirements gathering, and translating requirements into system solution design.
* Experience with system project management across the full lifecycle.
* Basic knowledge of MS SQL; familiarity with system integration (EDI, API) and BI/reporting tools (Tableau, Power BI) is an advantage.
* Excellent communication skills in English, with the ability to work effectively with users, vendors, and consultants.
* Strong problem-solving skills and the ability to perform under pressure in a fast-paced environment.

What's on Offer:

This position offers a competitive remuneration package and the opportunity to develop your career in a supportive and innovative team environment. If you are ready to take the next step in your career, please send your resume to r.leow@washingtonfrank.com or reach 3008 3863 (Racheal).

Job Description

Our client is a long-established and reputable company in the industry. Known for its collaborative and people-focused culture, the company offers a stable and supportive working environment. To support upcoming digital transformation initiatives and business growth, they are currently expanding their IT team with the addition of a Senior Solutions Analyst (SAP) role.

Role & Responsibilities:

Reporting to the SAP Manager, the successful candidate will play a key role in supporting and enhancing the SAP environment to meet evolving business needs. Responsibilities include:

* SAP Enhancement & Support: Customize and configure SAP systems based on business requirements, ensuring seamless integration and performance.
* ABAP Development: Design, develop, and maintain ABAP programs for custom reports, interfaces, user exits, enhancements, and performance optimization.
* User Engagement & Training: Work closely with end users and cross-functional teams to understand pain points, gather requirements, and deliver technical solutions. Prepare training materials and conduct user training sessions for new features or changes.
* Documentation: Prepare clear and concise technical specifications, functional design documents, and user manuals.
* Operational Support: Provide timely support and troubleshooting for SAP-related issues to ensure uninterrupted business operations.

Skills & Qualifications:

* Bachelor's Degree in Computer Science, Information Systems, or related discipline.
* Experience in IT Solutioning or Project Implementation is a plus.
* Solid hands-on experience in SAP ABAP development, including performance tuning, debugging, and report development.
* Familiarity with SAP functional modules such as FI, CO, SD, MM is highly desirable.
* Good understanding of business processes reengineering is a plus.
* Strong analytical and problem-solving skills with a proactive and detail-oriented mindset.
* Ability to work independently and collaboratively in a team environment.

Interested candidates are encouraged to apply directly or reach out for a confidential discussion.
Email: r.leow@washingtonfrank.com
Phone: +852 3008 3863

Job Description:

Our client within the manufacturing industry is currently looking for a well-rounded a Senior SAP Analyst to strengthen their digital operations. This is an exciting opportunity to work in a collaborative team driving innovation and operational efficiency.

What You'll Be Doing:

* Work directly with business stakeholders to evaluate enterprise needs, analyze gaps, and develop SAP-based solutions.
* Lead system configuration, development and enhancements across SAP modules, ensuring smooth integration and high usability.
* Combine technical design, documentation, and hands-on support to deliver robust SAP solutions from concept through deployment.
* Oversee end-to-end testing (unit, integration, UAT), user training, and change management to support go-live and post-launch success.
* Provide ongoing support for SAP, helping maintain process accuracy and business continuity.
* Engage in continuous learning through on-the-job exposure to ABAP development and cross-functional module knowledge.

What You'll Bring:

* A degree in Computer Science, Information Technology or a related field.
* Over 3-5 years of SAP experience, with a solid track record in one or more key modules: SD, MM, WM, PP, or FICO.
* Practical experience in ABAP programming.
* Familiarity with other first-tier ERP systems is a bonus.
* SAP certifications would give you an added edge.
* Fluent in both English and Cantonese, with excellent communication and problem-solving abilities.
* A proactive, independent mindset and strong stakeholder management skills.

Interested?
We'd love to hear from SAP professionals who are passionate about streamlining business operations through tech. Please send your updated CV or reach out to Racheal Leow at r.leow@washingtonfrank.com or +852 3008 3863 for a confidential discussion.

Company Overview:

A well-established and innovation-driven manufacturing company with over 100 years of experience supporting the agricultural sector. The organization focuses on operational efficiency, sustainable solutions, and continuous improvement across its internal systems and customer-facing platforms.

Position Summary:

The Business Systems Manager is responsible for leading the administration, optimization, and support of the company's ERP platform (Epicor) and other integrated systems (CRM, HRIS, Office 365, etc.). The role functions as a critical bridge between IT and key business units including Sales, Finance, and Operations-helping to streamline processes, enhance reporting, and ensure smooth day-to-day system performance.

Key Responsibilities:

*

Serve as the primary administrator for the ERP and integrated business systems
*

Act as liaison between business stakeholders and technical teams
*

Develop solutions to address system pain points and inefficiencies
*

Manage system upgrades, patching, user access, and role-based security
*

Oversee integrations (e.g., CRM & ERP data sync, marketing automation)
*

Build and maintain BAQs, Dashboards, BPMs, and custom reports
*

Support business intelligence reporting (SSRS, SQL Views, Power BI)
*

Drive process automation and standardization within the ERP ecosystem
*

Maintain internal documentation and process instructions
*

Provide support during production hours, including extended hours during seasonal peaks
*

Collaborate with external vendors for support and system enhancements
*

Support business continuity, data security, and disaster recovery planning

Qualifications:

*

3-5 years of experience supporting ERP and business systems (2+ years in an admin/lead role)
*

Strong working knowledge of Epicor ERP or similar enterprise platform
*

Proficient in SQL, SSRS, BAQs, BPMs, and general ERP customization
*

Experience integrating ERP with CRM or marketing platforms (e.g., HubSpot)
*

Solid understanding of manufacturing, finance, and operations processes
*

Skilled in Microsoft Excel and Office 365; knowledge of PayChex a plus
*

Excellent communication, documentation, and cross-functional collaboration skills
*

Ability to manage multiple projects and support a high-availability environment
*

Bilingual (English/Spanish) is a plus

Why This Role:

Join a mission-driven, stable organization that values innovation, sustainability, and team collaboration. This role offers a hands-on opportunity to shape and modernize enterprise systems while working directly with business leaders and technical experts.

Senior SAP Integration Expert / Team Lead

Our client is looking for a skilled and experienced Senior SAP Integration expert, someone who is ready to take the step up and lead an exciting diverse team.

We are looking for someone experienced with SAP's integration tools with the ability to solve complex technical tasks and projects, who is up to date on the latest technologies and can contribute with technical architecture, while not being afraid to be hands-on when needed.

Our client offers a central and visible role internally in the organisation where you will have the opportunity to influence and drive important projects, a dynamic working environment in an industry that is constantly evolving, opportunities for professional development and career growth and employee discounts.

Responsibilities:

* Ensure seamless integration's between cloud platforms/applications and on-premise systems to and from ECC, with advantageous experience in S4HANA.
* Take an active role in the design, implementation, and maintenance of integration's between SAP systems and cloud applications
* Lead a multidisciplinary team consisting of integration consultants, front- and back-end developers
* Advising your organisation by keeping up to date with the latest technological advancements.
* Facilitate continuous professional development in the team by providing access to the necessary tools and resources to ensure high quality in the work.
* Actively participate in day-to-day operational operations, including managing projects and other critical tasks.

Requirements include:

* Several years of experience combining technical expertise with leadership or collaboration in multidisciplinary teams.
* Very good knowledge of SAP's integration tools, including PI/PO, B2B and CPI/Integration Suite; Experience with Event Mesh and API Management is an advantage.
* Deep understanding of SAP-specific integration technologies such as IDOC, OData, REST, and Web Services.
* Good knowledge of SAP BTP
* Ability to communicate clearly both orally and in writing in Nordic languages as well as English.

Role Overview:

A global organization is seeking a dynamic IT Manager (Enterprise Application Projects) to lead a portfolio of enterprise system upgrades and application enhancement initiatives. This role combines operational oversight with strategic project delivery, supporting the continuous evolution of business-critical platforms. The ideal candidate brings a balance of technical leadership, business acumen, and experience working across regions and vendor landscapes.

Key Responsibilities:

Technology & Operations Leadership

*

Oversee day-to-day operations of enterprise applications, ensuring reliability, compliance, and alignment with SLAs.
*

Manage team and be responsible for systems support, enhancements, and troubleshooting.
*

Establish IT procedures, service protocols, and user support frameworks to drive operational excellence.
*

Act as the escalation point for application performance issues and coordinate timely resolution.

Program & Project Management

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Deliver high-impact IT initiatives, including platform upgrades, system integrations, and process automation.
*

Manage cross-functional project timelines, budgets, and stakeholder communications across internal and third-party teams.
*

Drive project governance, risk management, and implementation strategies using structured methodologies.
*

Coordinate with product owners and external providers to ensure fit-for-purpose application delivery.

Application Strategy & Innovation

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Assess legacy systems and recommend modernization strategies aligned with business goals.
*

Partner with business leaders to identify IT opportunities that enable productivity, agility, and scalability.
*

Remain current on emerging technologies and translate insights into actionable roadmaps.

Global Collaboration & Resource Management

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Collaborate with global IT counterparts to ensure unified support and solution consistency.
*

Manage remote and on-site resources including technical teams, vendors, and consultants.
*

Support organizational readiness by aligning processes and capabilities with evolving business needs.
*

Promote knowledge sharing, documentation, and continuous improvement practices.

Candidate Profile:

*

8 years of progressive IT experience
*

Solid background supporting or implementing enterprise business applications (Bamboo Rose), with upgrade and transformation exposure.
*

Experience in consumer goods, sourcing, or supply chain environments preferred.
*

Strong track record managing complex IT projects across geographically dispersed teams.
*

Practical understanding of software development lifecycle (SDLC), testing practices, and support models.
*

Proficiency with both Agile and traditional delivery frameworks.
*

Demonstrated ability to lead and mentor teams, both onshore and offshore.
*

Excellent interpersonal, written, and verbal communication skills.
*

Detail-oriented, organized, and comfortable handling multiple workstreams simultaneously.
*

Familiarity with ERP systems and modern collaboration or workflow tools is advantageous.

If you are interested, please share your CV in word version to r.leow@washingtonfrank.com (Racheal Leow) or call +852 3008 3863 for a P&C conversation.

We are seeking a dynamic and experienced Project Manager with proven expertise in Epicor ERP systems to join our growing team. The successful candidate will play a crucial role in driving and delivering successful ERP implementations, upgrades, and integrations. You will be responsible for leading cross-functional teams, managing timelines, and ensuring project success from initiation through completion.
Key Responsibilities:
* Lead ERP Projects: Oversee the planning, execution, and delivery of ERP (Epicor) projects, ensuring alignment with business goals.
* Stakeholder Management: Act as the primary point of contact for internal and external stakeholders, providing regular updates and managing expectations.
* Project Planning: Develop and maintain project plans, timelines, and budgets. Identify potential risks and implement mitigation strategies.
* Team Leadership: Coordinate and lead cross-functional teams, including technical, operational, and business personnel.
* Epicor Expertise: Use your Epicor knowledge to troubleshoot system issues, suggest improvements, and ensure the ERP system is optimized for business needs.
* Reporting: Provide detailed project reports, KPIs, and progress updates to senior management.
* Resource Management: Ensure proper allocation of resources and manage project changes to maintain scope, quality, and timing.
* Training & Support: Provide post-implementation support and training to key users of the Epicor system.
Key Requirements:
* Proven experience as a Project Manager with a focus on ERP systems (preferably Epicor).
* Strong understanding of Epicor ERP systems including implementation, customization, and integrations.
* Excellent leadership, communication, and team management skills.
* Ability to manage multiple projects simultaneously, delivering within scope, budget, and timelines.
* Strong analytical and problem-solving skills.
* Familiarity with project management tools (e.g., MS Project, Jira, etc.)
* PM certification (e.g., PMP, PRINCE2) is a plus but not mandatory.
* Experience in industries like manufacturing, distribution, or supply chain is desirable.
Why Join Us?
* Competitive salary package of £50-65K.
* Opportunity to work on cutting-edge ERP projects.
* Be part of a collaborative and forward-thinking team.
* Professional development opportunities and career growth.
If you have a passion for project management and Epicor ERP systems, we would love to hear from you!