Company Overview:
A well-established and innovation-driven manufacturing company with over 100 years of experience supporting the agricultural sector. The organization focuses on operational efficiency, sustainable solutions, and continuous improvement across its internal systems and customer-facing platforms.
Position Summary:
The Business Systems Manager is responsible for leading the administration, optimization, and support of the company's ERP platform (Epicor) and other integrated systems (CRM, HRIS, Office 365, etc.). The role functions as a critical bridge between IT and key business units including Sales, Finance, and Operations-helping to streamline processes, enhance reporting, and ensure smooth day-to-day system performance.
Key Responsibilities:
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Serve as the primary administrator for the ERP and integrated business systems
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Act as liaison between business stakeholders and technical teams
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Develop solutions to address system pain points and inefficiencies
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Manage system upgrades, patching, user access, and role-based security
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Oversee integrations (e.g., CRM & ERP data sync, marketing automation)
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Build and maintain BAQs, Dashboards, BPMs, and custom reports
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Support business intelligence reporting (SSRS, SQL Views, Power BI)
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Drive process automation and standardization within the ERP ecosystem
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Maintain internal documentation and process instructions
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Provide support during production hours, including extended hours during seasonal peaks
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Collaborate with external vendors for support and system enhancements
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Support business continuity, data security, and disaster recovery planning
Qualifications:
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3-5 years of experience supporting ERP and business systems (2+ years in an admin/lead role)
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Strong working knowledge of Epicor ERP or similar enterprise platform
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Proficient in SQL, SSRS, BAQs, BPMs, and general ERP customization
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Experience integrating ERP with CRM or marketing platforms (e.g., HubSpot)
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Solid understanding of manufacturing, finance, and operations processes
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Skilled in Microsoft Excel and Office 365; knowledge of PayChex a plus
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Excellent communication, documentation, and cross-functional collaboration skills
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Ability to manage multiple projects and support a high-availability environment
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Bilingual (English/Spanish) is a plus
Why This Role:
Join a mission-driven, stable organization that values innovation, sustainability, and team collaboration. This role offers a hands-on opportunity to shape and modernize enterprise systems while working directly with business leaders and technical experts.
