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For Permanent and Contract, Support

    Sage 200 Support Consultant

    Republic of Ireland, Limerick

    • Up to £38,000 GBP
    • Support Role
    • Skills: 1st Line Support
    • Seniority: Mid-level

    Job description

    They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home.

    They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200 and Sage CRM. They concentrate on the business side of technology and getting to know their clients' processes, so they can give them the support that they need.

    They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in first-line support, application support or internal help-desk role, finding solutions for Sage 200 users or clients.

    You will look after their Sage 200 customer base and you will have the opportunity to learn about Sage CRM. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

    Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

    They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

    There will be plenty for you to learn and adding these new skills to your CV will only give your future a boost.



    The ideal candidate

    * Applicants should ideally have several years of Sage 200 support experience.
    * You should be proficient in SQL and have proven IT Support / Administration experience
    * Experience with Sage ISVs such as Draycir, CIM 50/200 or Sicon would be advantageous.
    * You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
    * The candidate will also be a good problem-solver, self-motivated and organised.

    Consultant Support Logiciel

    France, Aquitaine, Bordeaux

    • €30,000 to €35,000 EUR
    • Consultant Role
    • Skills: ERP, support, consultant, logiciel, DMS
    • Seniority: Mid-level

    Job description

    Notre client, éditeur et intégrateur de logiciels de gestion, recherche, dans le cadre de son développement, un(e) « Consultant Support Logiciel » au sein de leur Service Client.

    Votre mission :

    * Assurer le traitement des demandes des utilisateurs via Mail ou Téléphone
    * Accompagner les clients dans l'utilisation des outils-métiers
    * Établir un diagnostic précis des demandes
    * Gérer le suivi des demandes jusqu'à la résolution de l'incident
    * Animer des webinars pour nos clients (nouveautés fonctionnelles, sujets d'actualités)
    * Participer aux tests fonctionnels des nouvelles versions
    * Participer à l'amélioration continue de nos solutions via le Feedback Management

    Votre objectif est de maximiser la satisfaction des utilisateurs, par la qualité de votre écoute, la pertinence de vos réponses, et votre réactivité. Vous bénéficierez d'une formation aux logiciels à votre prise de poste, et serez épaulés par des formations continues tout au long de votre parcours.

    Profil :

    Une formation bac +2 en comptabilité ou informatique de gestion Une première expérience du métier de consultant (sur le terrain ou en service clients).

    * Vous avez un sens du service développé et vous souhaitez évoluer techniquement au sein d'une société dynamique.
    * Vous savez communiquer, être à l'écoute et avez à cœur de satisfaire les clients.
    * Vous souhaitez intégrer une société en pleine croissance, et vous épanouir dans une équipe à taille humaine.
    * Vous avez l'esprit d'équipe, le goût du challenge, et on peut compter sur vous !

    Chef de projet SI

    France, Île-de-France, Clichy

    • €50,000 to €60,000 EUR
    • Business / Systems Analyst Role
    • Skills: Sage X3/ X3/ SAGE/ ERP/ Production/ negoce/ chef de projet/ SI/ parametrage/ support
    • Seniority: Mid-level

    Job description

    Client final dans le secteur de l'industrie chimique présent à l'international, offre une gamme diversifiée de produits, services et solutions dans des secteurs tels que le traitement des liquides, les produits de luxe, l'industrie alimentaire, l'agriculture et la santé.

    Dans le cadre d'un accroissement de leur activité, mon client recrute un Chef de Projet SI/ ERP SAGE X3 en CDI.

    Vos Missions seront :

    · Porter la responsabilité du ou des projets dans toutes ses dimensions (stratégiques, financières, organisationnelles, techniques, …)

    · Piloter l'ensemble des projets dans toute leur complexité

    · Être garant de l'enjeu stratégique du projet pour le métier



    Activités principales:

    1) Direction du projet

    · Etre responsable de la spécification, du développement/paramétrage et tests technique

    · Valider la recette du projet



    2) Communication / animation

    · Mener toutes les actions permettant de mener le ou les projets à bonne fin

    · Gérer et animer la communication auprès des différentes équipes

    · Préparer et piloter la conduite du changement



    3) Gestion des ressources

    · Conduire, optimiser et prendre la responsabilité de l'ensemble des ressources du ou des projets (humain, budget, métier, décision finale)

    · Être responsable de la gestion financière du ou des projets ainsi que des exigences définies (qualité, coûts, délais)



    Profil :

    Vous justifiez d'une expérience avérée sur de la gestion de projet SI/ ERP.

    Vous disposez d'une expérience réussite sur Sage X3.

    Un niveau d'anglais courant est nécessaire pour le suivi de certains projets et correspondances diverses.

    La pratique d'une autre langue étrangère sera un plus (Italien, Cantonais et/ou Mandarin).

    Deplacement à l'international à prévoir.

    Savoir-faire

    * Bonne connaissance des principaux outils de développement et d'un ensemble de solutions applicatives (ERP, CRM,…), des bases de données
    * Capacité à comprendre les impacts de l'architecture du système d'information sur le projet, et bonne connaissance des architectures applicatives
    * Maîtrise des méthodologies et outils de modélisation
    * Compréhension de l'environnement et des activités de l'entreprise, des besoins et des contraintes des utilisateurs

    Savoir-être

    * Bonnes qualités relationnelles et de communication afin d'assurer une collaboration efficace avec son client, et avec les prestataires
    * Rigueur et autonomie pour gérer tous les aspects d'un projet (délai, coût, qualité…)
    * Capacités d'organisation, de planification et de gestion
    * Capacité à travailler en équipe, car le chef de projet travaille souvent au sein d'équipes importantes
    * Qualités d'analyse afin de ne négliger aucun détail, notamment lors des phases de spécifications

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    Head of IT / IT Director (Perm)

    Hong Kong

    • HK$70,000 to HK$100,000 HKD
    • Other Role
    • Skills: SAP
    • Seniority: Senior

    Job description

    Job Description

    Our Client, is seeking an IT Director to oversee their IT department (including Infrastructure, Applications and Supprot team) and lead a team of subordinates. This is a highly reputable and well known company within its industry. With their continuous expansion in their business, this is an excellent opportunity for a high caliber IT professional to join the company.

    Role & Responsibilities

    * This role will report directly to the Executive Director, responsible for setting IT roadmap, IT strategic planning, budgeting and execution to align the company's vision and direction.
    * Support the company's long term and short term plans by defining IT initiatives and continuously adopting new IT technologies in the market to fulfill business requirements.
    * Proactively develop and maintain project governance policies, standards, templates, guidelines and procedures.
    * Manage vendor relationships for any kinds of IT outsourcing services and provide assistance in establishing effective partnerships.
    * Provide mentorship and guidance to subordinates in the team.

    Skills & Qualifications

    * Bachelor Degree holder and above in IT or related disciplines.
    * Extensive years of experience in the IT field. Solid hands-on experience in mid to large sized IT projects.
    * At least 10 years of experience in managerial position. Past track record of managing a team in an enterprise setting.
    * Experience in enterprise solutions delivery such as SAP, ERP, POS, CRM and etc.
    * Candidates with manufacturing industry background will be high preferred.
    * Project Management Professional (PMP) certified is a definite advantage.
    * Proficiency in both written and spoken English and Mandarin.

    This is a right job for you if you're ambitious and looking for a good career path in IT industry. If you are interested and qualified, send your resume to r.leow@washingtonfrank.com or call me at +852 3008 3863.

    AI Engineer (Perm)

    Hong Kong

    • HK$35,000 to HK$45,000 HKD
    • Developer / Programmer Role
    • Skills: AI (artificial intelligence), Machine Learning, Cloud Computing, Development, Product Manager, Large Language Models, Chatbots, Project Implementation, MNC, IT, Information Technology
    • Seniority: Mid-level

    Job description

    Job Description:

    Our client, is one of the world's largest provider within its industry and its mother company has business locations in over 40 countries. They are currently seeking for an AI Engineer to join their newly expanding team and drive the company's AI projects. If you are passionate in this field, this role is for you.

    Key Responsibilities:

    * Involve in developing machine learning through various channels and maintain relationship with various resources channels.
    * Responsible for AI product development, developing and optimizing platform components based on actual business scenarios and requirements.
    * Keep up-to-date with latest market information and understand AI market future development and trend.
    * Closely ollaborate with cross-functional teams to identify business opportunities for AI integration
    * Support to business department to conduct market demand research on cloud computing, business demand, efficient development, utilization, high performance etc.

    Requirements:

    * Degree holder and above in Computer Science, Information Technology, Big Data or equivalent
    * Minimum 2 years or above in AI development including but not limited to Large Language Model (LLM), chatbots, NeRFs, GANs etc.
    * Any technical experience in servers, cloud computing, big data containers or networks would be a big plus.
    * Extensive understanding of python / cloud platforms such as Azure, AWS, Alicloud, is an advantage.
    * Good communicating skills in English and Mandarin (Cantonese is not a MUST).
    * IANG Holders or Working Visa Holders are welcomed to apply. Excellent problem-solving and analytical skills

    The company has great reputation and offers a permanent position to the suitable candidate. If you are interested and qualified, send your CV in word format to Racheal, r.leow@washingtonfrank.com or call me at +852 3008 3863 to discuss further.

    (Japanese Speaking) Business Process Improvement Officer

    Hong Kong

    • HK$20,000 to HK$28,000 HKD
    • Other Role
    • Skills: Project Plans, Business Process Improvement, Business Process Re-engineering, Business Process, Documentation, Japanese, Working Experience, Problem Solving, Analytical Skills
    • Seniority: Junior

    Job description

    Job Description

    Our Client, is a global MNC firm with headquarters located in Tokyo, Japan. They are currently expanding their team and has a new headcount for a Business Process Improvement Officer role which will focus on doing business process re-engineering to enhance current operation's efficiency through project management.

    Role & Responsibilities

    * Assist the Manager and responsible for developing project plans and conduct in-depth analysis and research to identify latest industry trends with different technologies.
    * Involve in project documentations, manage status reports and ensure project schedules are met.
    * Coordinate with different business stakeholder/external resources to define industry solutions. Identify and re-engineer business processes.
    * Evaluate and manage project issues, risks. Assist in developing migration plans.
    * Monitor projects progress, changes, costs. Support or lead different business cases and road-map development for different projects.
    * Create SOPs and update user manuals or training materials
    * Any ad-hoc tasks whenever necessary.

    Skills & Qualifications

    * Diploma or above in Supply Chain, Logistics or any other relevant disciplines.
    * Fresh graduates with a relevant background will be welcomed.
    * Project experience is highly desirable.
    * Experience/Strong interests in Business Process Re-engineering/Business Process Improvement.
    * Experience in Excel, VBA would be a plus.
    * Good command in Both written and oral English and Chinese. Japanese speaking is required.
    * A Team player that can work well in a team or individually with strong analytic & problem solving skills.

    If you are looking for great project exposure in a dynamic and friendly working environment, this would be the right opportunity for you. Please feel free to apply to it, reach me (Racheal Leow) at 3008 3863 or email r.leow@washingtonfrank.com for further discussion.

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    Senior SAP Application Consultant/Area Responsible - S/4HANA

    Norway, Oslo

    • NOK 900,000 to NOK 1,200,000 NOK
    • Consultant Role
    • Skills: SAP, S/4HANA, MM, PP, FI, CO, PM, Oslo, Inhouse, Consultant
    • Seniority: Senior

    Job description

    Senior SAP Application Consultant/Area Responsible - S/4HANA Private Cloud - Oslo

    We are working with one of the largest industrial gas companies in Europe to strengthen numerous areas across the SAP team, presenting a rare mix of the latest SAP technology & innovations together with internal responsibilities & solution ownership customer side.

    Among the first globally to sign SAP RISE contract, running BTP, Fiori, embedded transformation, PPDS, field service management & Neptune applications, adopting a greenfield approach to their S/4HANA Private Cloud migration.

    Having recently secured a key addition in that of a Senior SD Application Consultant & Area Responsible, we are now looking for someone to take similar responsibilities within each the following areas (in order of priority timeline);

    * Materials Management
    * Production Planning
    * Finance & Controlling
    * Plant Maintenance/Customer Service

    An integral contributor to the SAP S/4HANA transformation across Northern Europe & Germany, your responsibilities will include but not limited to;

    * Direct communication with the company to understand needs & system requirements
    * Define work plans based on the SAP strategy
    * Lead projects and changes in the SAP area and take responsibility for initiating, planning and controlling projects and changes
    * Carry out functional design of processes as a basis for the development of new functionalities
    * Support the business in the use of the SAP solutions
    * Take responsibility for defined service areas in the SAP team
    * Collaborate with the rest of the IT team to optimize deliveries to the business
    * Monitor and report the status of activities and tasks
    * Potential wider Project Management role

    Alongside relevant "hands on" SAP implementation & domain expertise we are looking for someone who enjoys solving problems and challenges, comes with a curiosity to their work and keen to deliver good results. Who can consultant, not only execute. A proactive, progressive team member who is not afraid to put their hand up when needed. Scandinavian language fluency is also a requirement for these roles.

    Interested?

    M: +47 902 74 328
    E: j.mcgill@frankgroup.com

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