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They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home.

They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200 and Sage CRM. They concentrate on the business side of technology and getting to know their clients' processes, so they can give them the support that they need.

They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in first-line support, application support or internal help-desk role, finding solutions for Sage 200 users or clients.

You will look after their Sage 200 customer base and you will have the opportunity to learn about Sage CRM. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

There will be plenty for you to learn and adding these new skills to your CV will only give your future a boost.



The ideal candidate

* Applicants should ideally have several years of Sage 200 support experience.
* You should be proficient in SQL and have proven IT Support / Administration experience
* Experience with Sage ISVs such as Draycir, CIM 50/200 or Sicon would be advantageous.
* You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
* The candidate will also be a good problem-solver, self-motivated and organised.

Job Description

Our Client is a globally reputable European-based MNC that offers great flexibility and a dynamic working environment to its employees. As a hub in Asia, they are currently seeking a Business Support Specialist to join their expanding team and be involved in various exciting job functions.

Role & Responsibilities

* To be the key focal point of Hong Kong and coordinate closely within the regional IT team based in Europe and deal with other team members or stakeholders to work on system maintenance and enhancements.
* To deal with first level issue raised by users, perform debugging and troubleshooting regarding SAP systems with the goal of contributing to the group's business objectives.
* To provide guidance and support to business users with off-shore IT team and vendors.
* To proactively prepare relevant documentation and training materials for various development projects to ensure effective knowledge transfer within the group.
* Any ad hoc tasks whenever necessary.

Skills & Qualifications

* Degree holder or above in Computer Science, Information Systems, Computer Engineering, Business Administration, Logistics or related disciplines
* 0-2 years of experience of any ERP systems (SAP, Oracle, Microsoft Dynamics etc)
* Experience in SAP system support or implementation is a big plus.
* A good team player that can work well in a team or individually with strong analytical & problem solving skills.
* Presentable, self-started with great communication skills.
* Good command in both written and spoken English and Chinese.

Attractive salary and fringe benefits (Hybrid Working Policy and 20 days Annual Leave) will be offered to the successful candidates! If you are interested and qualified, please kindly send your resume to r.leow@washingtonfrank.com or reach me (Racheal Leow) at +852 3008 3863.

As a Junior Epicor Developer, you will play a key role in providing support and guidance to users of the Epicor Kinetic software platform.

You will be responsible for assisting users with troubleshooting, providing training sessions, and ensuring smooth operation of the software within the organisation.

Key Responsibilities :

Provide Second-line support to end-users of Epicor Kinetic software, addressing queries and technical issues in a timely manner.

Conduct training sessions for new users to ensure they have a thorough understanding of the software's functionality and features.

Document support tickets, resolutions, and user feedback to facilitate continuous improvement of the software platform.

Stay updated on the latest releases, updates, and best practices related to Epicor Kinetic software.

Qualifications :

At least 1 year of hands-on experience using Epicor Kinetic software is required.

Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical users.

Prior experience providing software support or training is highly desirable.

Basic understanding of ERP systems and business processes is preferred.

Ability to work independently and collaboratively in a fast-paced environment.

Bachelor's degree in Information Technology, Computer Science, or related field is preferred.

SAP MM/SD Spezialist m/w/d

Washington Frank International ist ein auf ERP spezialisiertes Personalvermittlungsunternehmen. Ein Kunde von uns in der Region Oberaargau, sucht derzeit eine/n Inhouse SAP MM/SD Spezialist zur Verstärkung ihres SAP CC-Teams.

Verantwortungsbereich:

* Second & Third Level Support und Customizing für die Module SAP MM, SD
* Erstellung von technischen Unterlagen, Test- und Schulungskonzepten inkl. Durchführung
* Umsetzung von Anforderungen aus Projekten und Kundenwünschen

Profil

* Sehr gute Kenntnisse in den SAP Modulen MM, SD
* Erfahrung/Kenntnisse in SAP WM wären von Vorteil
* Selbständige Arbeitsweise und eine hohe Eigenmotivation
* Gute Deutsch- und Englischkenntnisse

Bewerbungen offen für Schweizer/EU-Bürger oder Inhaber einer gültigen Schweizer Arbeitsbewilligung.

Wenn du dich für diese Stelle interessierst und mehr wissen möchtest, zögere bitte nicht, uns zu kontaktieren.

As a Junior Epicor Support Analyst, you will play a key role in providing support and guidance to users of the Epicor Kinetic software platform.

You will be responsible for assisting users with troubleshooting, providing training sessions, and ensuring smooth operation of the software within the organisation.

Key Responsibilities :

Provide first-line support to end-users of Epicor Kinetic software, addressing queries and technical issues in a timely manner.
Conduct training sessions for new users to ensure they have a thorough understanding of the software's functionality and features.
Document support tickets, resolutions, and user feedback to facilitate continuous improvement of the software platform.
Stay updated on the latest releases, updates, and best practices related to Epicor Kinetic software.
Qualifications :

At least 1 year of hands-on experience using Epicor Kinetic software is required.
Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical users.
Prior experience providing software support or training is highly desirable.
Basic understanding of ERP systems and business processes is preferred.
Ability to work independently and collaboratively in a fast-paced environment.
Bachelor's degree in Information Technology, Computer Science, or related field is preferred.

Bonjour {prénom} 🙂



Je travaille avec un client final à Boulogne qui cherche un Responsable SAP SD :



⬛ Venir renforcer la partie projet sur SAP SD

🟥 Déploiements internationaux (Suède - Danemark - Norvège)

🟧 Projets

🟨 Evolutions

🟩 TMA / Support (niveau 2 et 3)

⬜ Roll Out

🟫 Customizing / Paramétrage

⬛ 6/7 ans d'expérience minimum sur du projet

🟦 Perso : proactif - dynamique - curieux

💰 Salaire : 60 / 75K€ brut fixe (en fonction du profil)

🏷 Avantages : 10% de variable

💻 Télétravail : 2 jours par semaine

📉 Anglais requis



On en discute?



En vous souhaitant une agréable journée 🙂

Notre client, éditeur et intégrateur de logiciels de gestion, recherche, dans le cadre de son développement, un(e) « Consultant Support Logiciel » au sein de leur Service Client.

Votre mission :

* Assurer le traitement des demandes des utilisateurs via Mail ou Téléphone
* Accompagner les clients dans l'utilisation des outils-métiers
* Établir un diagnostic précis des demandes
* Gérer le suivi des demandes jusqu'à la résolution de l'incident
* Animer des webinars pour nos clients (nouveautés fonctionnelles, sujets d'actualités)
* Participer aux tests fonctionnels des nouvelles versions
* Participer à l'amélioration continue de nos solutions via le Feedback Management

Votre objectif est de maximiser la satisfaction des utilisateurs, par la qualité de votre écoute, la pertinence de vos réponses, et votre réactivité. Vous bénéficierez d'une formation aux logiciels à votre prise de poste, et serez épaulés par des formations continues tout au long de votre parcours.

Profil :

Une formation bac +2 en comptabilité ou informatique de gestion Une première expérience du métier de consultant (sur le terrain ou en service clients).

* Vous avez un sens du service développé et vous souhaitez évoluer techniquement au sein d'une société dynamique.
* Vous savez communiquer, être à l'écoute et avez à cœur de satisfaire les clients.
* Vous souhaitez intégrer une société en pleine croissance, et vous épanouir dans une équipe à taille humaine.
* Vous avez l'esprit d'équipe, le goût du challenge, et on peut compter sur vous !

* To lead on the 30-year forecasting and business planning that ensures our homes meet the current and future standards.
* To ensure we know our homes through a variety of data sets that are kept dynamic and updated. This includes delivery of our home condition survey programme ensuring component age, condition and future replacement are recorded in the Asset Management database.
* To ensure that the necessary information is available and analysed appropriately for all homes and other assets from various business activity.
* Work with key stakeholders across the business to develop detailed data improvement programmes and monitor the delivery of these, reporting progress and performance to Director of Strategic Asset management, Asset Data Forum and other internal and external partners.
* Lead and develop the strategic priorities and plans for the ensuring excellent customer focus and clarity for all on direction and colleague contribution;
* Lead by example; empower, inspire, support and develop your managers and teams in delivering excellent customer services, value for money and embracing diversity. Be a role model and ambassador of the Southern Housing culture and expected behaviours, acting with openness, professionalism and integrity at all times.
* To lead on the management and development of the Asset Management Systems database/s and information links to other systems. This includes home condition data and forecast modelling; planned maintenance module, compliance data, and energy data. Lead on initiatives to enable smarter use of data to inform decision making, including data analytic using a variety of data sources.
* To lead and coordinate the standardisation, risk management, business resilience and business improvement across the Asset Management directorate.
* Manage suppliers and consultants as per business plan and relevant to the role.
* Work with key stakeholders to design and implement best in class technical standards - develop and implement these with stakeholders, document and maintain optimum technical standards for the creation, management, modification and improvement and maintenance of built assets and building services.
* Support the development and implementation of an active asset management approach including the implementation of a new stock appraisal system to identify suitable properties for disposal, investment, remodelling or alternative use.
* Lead on the development of policies, asset information dictionary, data ownership and asset information standards.
* Manage and review component life cycle costing and depreciation.
* Inspire, lead and be a role model, consistently demonstrating our culture and values
* Manage, motivate, support, and develop the team, leading by example to ensure excellent services are provided in line with organisational policies.
* Manage your team / department spend within agreed budgets and deliver value for money
at all times
* Champion resident focus and ensure your team and others put residents at the heart of all they do.

Senior SAP Application Consultant/Area Responsible - S/4HANA Private Cloud - Oslo

We are working with one of the largest industrial gas companies in Europe to strengthen numerous areas across the SAP team, presenting a rare mix of the latest SAP technology & innovations together with internal responsibilities & solution ownership customer side.

Among the first globally to sign SAP RISE contract, running BTP, Fiori, embedded transformation, PPDS, field service management & Neptune applications, adopting a greenfield approach to their S/4HANA Private Cloud migration.

Having recently secured a key addition in that of a Senior SD Application Consultant & Area Responsible, we are now looking for someone to take similar responsibilities within each the following areas (in order of priority timeline);

* Materials Management
* Production Planning
* Finance & Controlling
* Plant Maintenance/Customer Service

An integral contributor to the SAP S/4HANA transformation across Northern Europe & Germany, your responsibilities will include but not limited to;

* Direct communication with the company to understand needs & system requirements
* Define work plans based on the SAP strategy
* Lead projects and changes in the SAP area and take responsibility for initiating, planning and controlling projects and changes
* Carry out functional design of processes as a basis for the development of new functionalities
* Support the business in the use of the SAP solutions
* Take responsibility for defined service areas in the SAP team
* Collaborate with the rest of the IT team to optimize deliveries to the business
* Monitor and report the status of activities and tasks
* Potential wider Project Management role

Alongside relevant "hands on" SAP implementation & domain expertise we are looking for someone who enjoys solving problems and challenges, comes with a curiosity to their work and keen to deliver good results. Who can consultant, not only execute. A proactive, progressive team member who is not afraid to put their hand up when needed. Scandinavian language fluency is also a requirement for these roles.

Interested?

M: +47 902 74 328
E: j.mcgill@frankgroup.com

Notre client, intégrateur de logiciels de gestion SAGE, recherche son nouveau Chargé de Support Sage 100, afin de renforcer ses équipes à Rouen.

Vous assurez le support des clients finaux et les accompagnez dans l'utilisation des solutions logicielles de gestion.

Voici vos principales missions :

* Être l'interlocuteur privilégié des clients et assurer la relation par téléphone ou par mail afin de traiter leurs demandes
* Conseiller, guider les utilisateurs dans l'exploitation et le paramétrage de leurs dossiers
* Contribuer au déploiement et à l'évolution fonctionnelle de l'outil en remontant les anomalies constatées aux interlocuteurs concernés
* Répertorier les demandes et incidents (ainsi que leur résolution) dans l'outil de helpdesk interne
* Mettre à jour la base documentaire

Profil recherché :

* De formation supérieure Bac + 2 minimum, vous bénéficiez idéalement d'une expérience similaire en Support Client ou en tant que Consultant(e) en déploiement de solutions logicielles de comptabilité - gestion.
* Parfaitement à l'aise avec les solutions applicatives et/ou logicielles de gestion, vous avez éprouvé vos connaissances sur Sage lors de vos précédentes missions.