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    SAP Support Analyst (Perm, MNC)

    Hong Kong

    • HK$25,000 to HK$40,000 HKD
    • Support Role
    • Skills: SAP, FI, CO, SD, MM, PP, S/4 HANA, Business Analyst, Functional Consultant, ERP, Support, SAP Support, ERP Support, Enterprise Resource Planning, Global, MNC, Multinational, UK, US based, Permanent, SAP R/3, SAP Support Analyst, Support Analyst, IT
    • Seniority: Junior

    Job description

    Job Description

    Our Client, is a multinational company with over 90 years of history, headquartered in New York, United States. With multiple subsidiaries around the globe, they are currently seeking an SAP Support Analyst role to support the group's continuous development.

    Role & Responsibilities

    * To be a part of the global team and report directly to the Client Services Support Team manager, coordinate closely within the team and deal with other team members or stakeholders to work on system maintenance and enhancements.
    * To conduct issue analysis, debugging and troubleshooting, system testing regarding SAP systems with the goal of contributing to the group's business objectives.
    * To provide guidance and support to business users with off-shore development team and vendors.
    * To proactively prepare relevant documentation for various development projects to ensure effective knowledge transfer within the group.
    * To be involved in customer relationship management or stakeholders management in day-to-day operations.
    * Any ad hoc tasks whenever necessary.

    Skills & Qualifications

    * Degree holder or above in Computer Science, Information Systems, Computer Engineering, Business Administration or related disciplines
    * 0-2 years of experience of any ERP systems (SAP, Oracle, Microsoft Dynamics etc)
    * Experience in SAP modules (FI,CO,SD,MM) would be a definite advantage
    * Knowledge in the finance area would be a plus
    * A good team player that can work well in a team or individually with strong analytical & problem solving skills.
    * Good command in both written and spoken English and Chinese.

    This is an in-house permanent role in a reputable MNC enterprise which will provide valuable experience to your career. Attractive salary and fringe benefits will be offered to the successful candidates! If you are interested and qualified, please kindly send your resume to r.leow@washingtonfrank.com or reach me (Racheal Leow) at +852 3008 3863.

    Consultant Sénior SAP Business One

    France, Languedoc-Roussillon, Montpellier

    • €40,000 to €45,000 EUR
    • Consultant Role
    • Skills: SAP Business one, paramétrage, analyse du besoin, SAP, ERP, Formation, Support, PME, client
    • Seniority: Senior

    Job description

    Notre client, intégrateur de solutions de gestion dédiés aux PME, recherche un Consultant Sénior SAP Business One, pour répondre au développement de leur activité.

    Vous accompagnerez les clients dans l'étude et la réalisation de leurs projets d'évolution de leur système d'information, et assurerez notamment les missions suivantes :

    * Définir les besoins avec les clients
    * Planifier vos projets avec le client
    * Installer et configurer la suite SAP Business One.
    * Former les utilisateurs sur les produits

    Vous assurerez également le suivi technique des clients en traitant les problématiques de niveau 2 n'ayant pas pu être traitées par l'équipe support niveau 1.

    Les interventions sont à prévoir soit chez le client, soit à distance.



    Fort de votre expérience, vous assurez notamment :

    * Planification des projets de l'équipe
    * Suivi des temps passés sur les projets de l'équipe





    Votre profil :

    * Vous justifiez d'une expérience de 3-5 ans dans un poste similaire, réussi dans le déploiement de solutions informatiques (idéalement dans le domaine de la gestion), et vous souhaitez vous investir dans un nouveau challenge.
    * Vous avez travaillé en entreprise ou idéalement dans une société de services informatique et vous avez une connaissance des logiciels ERP PME.
    * Vous avez un grand sens de la relation clients et avez envie mettre à profit vos connaissances pour mener à bien des projets de gestion en clientèle.
    * Dynamique, soucieux de la qualité de votre travail, vous êtes organisé, tenace et curieux, vous vous adaptez facilement et savez faire preuve d'initiative.

    Analyst Programmer / System Analyst (Java, SQL)

    Hong Kong

    • HK$30,000 to HK$40,000 HKD
    • Business / Systems Analyst Role
    • Skills: Analyst Programmer, Programmer, Developer, Software Developer, Information Technology, SQL, PLSQL, MSSQL, Coding, Technical, Oracle, ERP, SAP, Support, Java, SQL, Basis, C#, .NET, MYSQL, ABAP, Python, Programming, Information Technology, IT
    • Seniority: Junior

    Job description

    Job Description

    Our client, a Hong Kong based renowned company within its industry with over 80 years of experience, is currently seeking for a Programmer / Analyst Programmer to join their expanding team to assign to and support multiple projects (mobile applications, e-commerce, ERP). It is an in-house position with stable working environment.

    Role & Responsibilities

    * Report directly to the IT Manager. Responsible for developing, testing and implementations of the current company's projects.
    * Perform troubleshooting and resolving issues and bugs with existing codes.
    * Proactively work side-by-side with different parties (team members, users, stakeholders) to ensure smooth delivery of the projects and that it aligns with the company standards.
    * Provide assistance and maintenance in supporting users in day-to-day system operations.
    * Conduct research and keep up to date with the current market's emerging software technologies.

    Skills & Qualifications

    * High diploma or above in Computer Science or related disciplines.
    * Experience in any Web/Mobile Development Technologies and/or ERP system will be a definite advantage.
    * Self-motivated individual and a good team player with strong problem solving and analytic skills.
    * Proficiency in both spoken and written English and Chinese.
    * Less experience and knowledge are welcome to be considered as Analyst Programmer / Programmer.

    The company has great reputation and offers a permanent position to the suitable candidate. This will be a great opportunity for you if you are looking for a good career path in the IT industry. If you are interested and qualified, send your CV in word format to r.leow@washingtonfrank.com or call me at +852 3008 3863 to discuss further.

    HRIS (Senior) Business Analyst

    Hong Kong

    • HK$30,000 to HK$40,000 HKD
    • Business / Systems Analyst Role
    • Skills: HRIS, HCM, HRMS, Business Analyst, Workday, PeopleSoft, Oracle, Oracle Fusion, Cornerstone, Lumesse, HR, Human Resources, Human Resources System, Support, HR Application, Shared Service, Project Management, Project Support, Communication
    • Seniority: Mid-level

    Job description

    Our client is a leading company in its industry with more than 60 years of history. They are looking for a Senior Business Analyst to join the stable team for delivering new projects to cope with business growing in APAC. This is an awesome opportunity if you want to have sizable project exposure.

    Role & Responsibilities

    * Report directly to Project Manager. Proactively provide support and involve in delivering new application projects and implementation
    * Coordinate with business stakeholders, including internal IT team and vendor to design and ensure smooth project delivery
    * Understand the needs and collect requirements from business stakeholders to recommend and implement solutions to address business problems
    * Prepare and update required project documentations, develop and manage UAT

    Skills & Qualifications

    * Associate higher diploma or above in computer science, information technology, business information systems or related disciplines
    * Knowledge and experiences in HRIS, project management and user training is preferable
    * At least 2-3 years of IT relevant work experience in the role of Business Analyst
    * Full-life-cycle project implementation experiences is a plus
    * Excellent communication and written skills to coordinate with relevant business users and stakeholders
    * Strong problem-solving and analytical skills for achieving business goals



    Attractive salary and excellent benefits will be offered to successful candidate. If you are interested and qualified for this fantastic opportunity, please send your resume to l.tu@washingfrank.com or contact +852 3018 0383.

    Consultant Sénior SAP Business One F/H

    France, Languedoc-Roussillon, Montpellier

    • €40,000 to €45,000 EUR
    • Consultant Role
    • Skills: SAP Business one, paramétrage, analyse du besoin, SAP, ERP, Formation, Support, PME, client
    • Seniority: Mid-level

    Job description

    Notre client, intégrateur de solutions de gestion dédiés aux PME, recherche un Consultant Sénior SAP Business One, pour répondre au développement de leur activité.

    Vous accompagnerez les clients dans l étude et la réalisation de leurs projets d évolution de leur système d information, et assurerez notamment les missions suivantes :

    * Définir les besoins avec les clients
    * Planifier vos projets avec le client
    * Installer et configurer la suite SAP Business One.
    * Former les utilisateurs sur les produits

    Vous assurerez également le suivi technique des clients en traitant les problématiques de niveau 2 n ayant pas pu être traitées par l équipe support niveau 1.

    Les interventions sont à prévoir soit chez le client, soit à distance.

    Fort de votre expérience, vous assurez notamment :

    * Planification des projets de l équipe
    * Suivi des temps passés sur les projets de l équipe



    Profil :

    * Vous justifiez d une expérience de minimum 3 ans dans un poste similaire, réussi dans le déploiement de solutions informatiques (idéalement dans le domaine de la gestion), et vous souhaitez vous investir dans un nouveau challenge.
    * Vous avez travaillé en entreprise ou idéalement dans une société de services informatique et vous avez une connaissance des logiciels ERP PME.
    * Vous avez un grand sens de la relation clients et avez envie mettre à profit vos connaissances pour mener à bien des projets de gestion en clientèle.
    * Dynamique, soucieux de la qualité de votre travail, vous êtes organisé, tenace et curieux, vous vous adaptez facilement et savez faire preuve d initiative.

    Analyst Programmer / Programmer (C#, .NET)

    Hong Kong

    • HK$20,000 to HK$35,000 HKD
    • Developer / Programmer Role
    • Skills: Analyst Programmer, Programmer, Information Technology, SQL, PLSQL, MSSQL, Coding, Technical, Oracle, ERP, SAP, Support, Java, SQL, Basis, ABAP, Python, Programming, Information Technology, Fresh Graduate, VBA, C#, .NET, VB.Net, SAP, ABA Backend, IT
    • Seniority: Junior

    Job description

    Job Description

    Our client, an in-house multinational listed company that has been around for over 100 years with different business units. They are currently seeking for a Programmer / Analyst Programmer to be a part of their team and support in-house application systems.

    Role & Responsibilities

    * Responsible for developing, maintaining and enhancing the in-house business systems.
    * Prepare to test and debug any programming issues on applications
    * Support users in daily system operations and prepare documentations for different application development and enhancements.
    * Participate in different project implementation and evaluating new technology, and providing recommendations/solutions to enhance the system.
    * Any ad-hoc projects assigned.

    Skills & Qualifications

    * High diploma or above in Computer Science, Information Systems, Computer Engineering or related disciplines.
    * Experience in Web/Mobile Development Technologies and/or ERP system will be a definite advantage.
    * Preferably with proficiency in C#, .Net and etc.
    * Any experience in RPA would be an asset.
    * Self-motivated individual and a good team player with good communication skills and analytic skills.
    * Proficiency in both spoken and written English and Chinese.

    The company has great reputation and offers a permanent position to the suitable candidate. This will be a great opportunity for you if you are looking for a starting point in your IT career path.. If you are interested and qualified, send your CV in word format to r.leow@washingtonfrank.com or call me at +852 3008 3863 to discuss further.

    Chef de projet Sage 100

    France, Centre-Val de Loire, Blois

    • €40,000 to €45,000 EUR
    • Consultant Role
    • Skills: SAGE / PAIE / Comptable / Comptabilité / Intégrateur / SQL / Gestion / Controle de gestion / 1000 / EBP / CEGID / SILAE / Support / Nantes / Finance / Blois/ Centre Val de loire/ Chef de projet
    • Seniority: Mid-level

    Job description

    Mon client est une référence dans le déploiement de solutions de gestion pour les entreprises privées ou publiques. Il dispose d'une offre de services pertinente et pérenne grâce un partenariat fort avec de nombreux constructeurs et éditeurs représentatifs du marché.

    L'esprit d'équipe est très important pour eux, et la dimension humaine est au coeur de l'entreprise ainsi que de leur relation avec les clients.

    Afin de répondre à la croissance de leur activité, ils vous proposent de les rejoindre en tant que Consultant Sage 100.

    Vous rejoignez leur équipe projet, et, sous la responsabilité du Directeur de projet, vous participez à l'ensemble des services clients de leur offre dédiée aux ERP Sage 100 Cloud.

    Vos missions sont les suivantes :

    * Analyser le besoin du client
    * Rédiger les analyses
    * Paramétrer et déployer des solutions ERP Sage 100 et BI
    * Former à l'utilisation de la solution Sage 100 Cloud
    * Accompagner à la mise en production
    * Rédiger la documentation utilisateurs
    * Démontrer les phases d'avant-vente
    * Conseiller sur le Best Practice

    Issu d'une formation en comptabilité et/ou gestion, vous justifiez d'une expérience réussie de consultant ou chef de projet sur les modules comptabilité et gestion commerciale de Sage 100 (ou similaire).

    * Maîtrisant Sage 100 Cloud et ses produits (coeur de gamme comptabilité, gestion commerciale)
    * Dotée d'une connaissance du produit Sage 100 ou d'un outil de gestion similaire
    * Maîtrisant l'environnement SQL Server et Office 365
    * Curieuse, autonome, rigoureuse
    * Ayant une excellente capacité d'adaptation
    * Attentive et pédagogue
    * Disposant de qualité relationnelles et rédactionnelles

    new

    SAGE 200 Support Consultant

    England, London

    • £30,000 to £45,000 GBP
    • Support Role
    • Seniority: Mid-level

    Job description

    This home-based position has plenty of potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on-premise and in the cloud as well as NetSuite ERP.

    They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home; the salary on offer is up to £45k plus benefits. They will set you up with all you need for a home office.

    They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200, NetSuite and Sage CRM; the business has been around for over 20 years and is financially strong and still independent. They concentrate on the business side of technology and getting to know their clients' processes, so they can give them the support that they need.

    They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in first-line support, application support or internal help-desk role, finding solutions for Sage 200 users or clients.

    You will look after their Sage 200 customer base and you will have the opportunity to learn about Sage CRM and Net-Suite products. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

    Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

    They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

    There will be plenty for you to learn and adding these new skills to your CV will only give your future a boost.



    The ideal candidate

    * Applicants should ideally have several years of Sage 200 support experience.
    * You should be proficient in SQL and have proven IT Support / Administration experience
    * Experience with Sage ISVs such as Draycir or Sicon would be advantageous.
    * You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
    * The candidate will also be a good problem-solver, self-motivated and organised.
    * Actively promote Pinnacle services and software solutions, including providing training sessions as required

    Salary will be negotiable depending on track record and experience. A position is a permanent contract.

    HRIS Technical Support Consultant (Sage People)

    England, Hertfordshire

    • £30,000 to £35,000 GBP
    • Support Role
    • Seniority: Mid-level

    Job description

    HRIS Technical Support Consultant - Sage People Remote £25,000 - £35,000

    I am currently working with a leading Sage partner who is now looking for a bright, proactive HRIS Technical Support Consultant who will be a point of contact for Sage People related incidents and Service requests for Managed services clients.

    The successful candidate will be a part of an established support team providing telephone and email support to their Sage People customers dealing with issues and requests, troubleshooting and resolving problems, logging & documenting queries and escalating them when necessary to the senior staff whilst meeting highest customer satisfaction and continuous service delivery demands.

    The ideal candidate will have a background/experience in providing HR software technical support at a software solution provider or at an end user. Any knowledge of Sage People will be advantage however candidate from different HR software background willing to cross-train will also be considered.

    This is a great opportunity for an HRIS professional to forward their career in an HRIS channel with a terrific company where you will be appreciated and kept busy.

    To be considered for this role you will have:

    *

    Proven track-record and demonstrable experience in HRIS support
    *

    Strong facilitation and problem solving skills
    *

    Good analytical and problem solving skills
    *

    Ability to define problems, collect data, establish facts, and draw valid conclusions
    *

    Strong verbal and written communication skills with the ability to serve as an intermediary between technical developers and end users
    *

    Full eligibility to work in the UK.

    If you are the ideal candidate for this position, please apply using the link below or email k.limbu@washingtonfrank.com or call me 02038266731 and I would be happy to discuss this and any other ERP/HRIS opportunities we have available.

    Consultant Support Logiciel

    France, Aquitaine, Bordeaux

    • €30,000 to €35,000 EUR
    • Consultant Role
    • Skills: ERP, support, consultant, logiciel, DMS
    • Seniority: Mid-level

    Job description

    Notre client, éditeur et intégrateur de logiciels de gestion, recherche, dans le cadre de son développement, un(e) « Consultant Support Logiciel » au sein de leur Service Client.

    Votre mission :

    * Assurer le traitement des demandes des utilisateurs via Mail ou Téléphone
    * Accompagner les clients dans l'utilisation des outils-métiers
    * Établir un diagnostic précis des demandes
    * Gérer le suivi des demandes jusqu'à la résolution de l'incident
    * Animer des webinars pour nos clients (nouveautés fonctionnelles, sujets d'actualités)
    * Participer aux tests fonctionnels des nouvelles versions
    * Participer à l'amélioration continue de nos solutions via le Feedback Management

    Votre objectif est de maximiser la satisfaction des utilisateurs, par la qualité de votre écoute, la pertinence de vos réponses, et votre réactivité. Vous bénéficierez d'une formation aux logiciels à votre prise de poste, et serez épaulés par des formations continues tout au long de votre parcours.

    Profil :

    Une formation bac +2 en comptabilité ou informatique de gestion Une première expérience du métier de consultant (sur le terrain ou en service clients).

    * Vous avez un sens du service développé et vous souhaitez évoluer techniquement au sein d'une société dynamique.
    * Vous savez communiquer, être à l'écoute et avez à cœur de satisfaire les clients.
    * Vous souhaitez intégrer une société en pleine croissance, et vous épanouir dans une équipe à taille humaine.
    * Vous avez l'esprit d'équipe, le goût du challenge, et on peut compter sur vous !

    ERP Support Jobs

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