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We are seeking a skilled Developer to join our team based in Stoke on Trent. In this role, you will be responsible for configuring, maintaining, and supporting the Epicor ERP system, working closely with business teams to ensure the system aligns with organisational needs. You will use your technical expertise and problem-solving skills to ensure smooth operation and optimisation of the Epicor platform, enabling efficient decision-making across the company.

Key Responsibilities:

System Configuration: Customise and configure the Epicor ERP system to meet the business requirements and improve internal processes.

Support & Troubleshooting: Provide first-line support for the Epicor system, resolve technical issues, and offer timely solutions to users.

Data Management: Oversee data accuracy and integrity by managing data imports, exports, and validation within the system.

Reporting: Develop and generate custom reports and dashboards to support business operations and provide actionable insights.

Training & Documentation: Deliver training to users on system functionality and create comprehensive user documentation to support system adoption and understanding.

Continuous Improvement: Identify areas for improvement in system performance and processes, proposing enhancements based on user feedback and system analysis.

Requirements:

Proven experience in configuring, supporting, and troubleshooting Epicor ERP systems.
Strong understanding of business processes and how they map to the Epicor system.
Excellent problem-solving skills and the ability to work collaboratively with different teams.
Experience with reporting tools, data management, and system customisation.
Ability to communicate complex technical issues in a clear and accessible manner.
Knowledge of system administration, system upgrades, and integration's within Epicor.
A proactive approach to continuous improvement, with an ability to suggest and implement process enhancements.
Desirable Skills:

Experience in ERP system implementations and upgrades.
Knowledge of additional ERP modules or related technologies.
Strong organisational and multitasking abilities.
Previous experience in user training and documentation.

Currently working with one of the most exciting businesses in the South African consulting space, who have big ambitions to grow their Sage X3 practice. The company are currently on the look out for skilled Sage X3 consultants to join the team for an exciting growth phase of the business.

The business have had a recent restructure which is now why their focus upon growing their Sage X3 practice becomes important to the group.

If you would like to be apart of the journey, apply today to find out more.

IT NOC Support Engineer/ Infrastructure Engineer.

Reporting to the Group IT Manager, this is an on-site role in Keele.

You will be a high-level technical resource in the US business with a principal responsibility of ensuring solutions within the company, and that all issues are resolved within the internal time frames and providing a sustainable resolution. This is a fantastic opportunity for an experience, dynamic and customer focused Business Systems Support engineer to join a fast-growing company. You will be a point of contact and coordinator of infrastructure support issues and request for the core system applications. The role would suit a candidate who is looking to work with a varied and challenging mix of off the shelf products, in-house development applications and third-party products. As such you will also assist in the management of the bug tracking, testing and application release management and fixes into our core infrastructure products and be a part of the technical change management team. You will be expected as a Team member to assist / support users in both the US and some support for the rest of the world when required.

QUALIFICATIONS:
Essential:
3years+ working in either a NOC or IT Support role
Office365 support
Microsoft Windows Server
Microsoft Windows Workstations Software
Domain Management both internal and external
Hyper-V support over a number of sites
Network switches
Networking including VPN
Good Communicator / Problem solving
Supporting Users locally and remotely when necessary
Ability to follow company processes and help create new ones when required
Support and assist local team members
Training of Internal Staff

Advantages:
Able to Drive with own car
Cisco Router
Epicor ERP
Salesforce CRM
Remote Hosting

RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS
* Support for the business infrastructure world-wide
* Ensure delivery of any activity to the highest professional standards.
* Monitor all Server / Switches and Workstation to make sure all working
* Be able to PIM new accusations into the systems
* Ensure resolutions are achieved within company time frames.
* Ensure a good relationship between the all teams world-wide
* Take ownership of escalated issues where necessary
* Track all incidents logged on system call logging tool
* Take ownership of issues and escalate when required to the next level support.
* Ability to develop and recommend solutions for problems/issues
* Ensure that effective change management control methodologies are operated.
* Assist in maintaining internal client satisfaction within the IT team.
* Provide as required a high level of technical input to the IT support team
* Help coach other Team Members
* Assisting in that third-party applications are installed and run effectively and efficiently across all in-house platforms - On-premise and cloud based

Infrastructure Manager, Tamworth, £60K



Location: Tamworth, Office-Based
Salary: Up to £60,000 per annum
Job Type: Full-time



My client is a dynamic and forward-thinking company committed to providing exceptional IT services and infrastructure solutions. We are now looking for an experienced Infrastructure Manager to lead our IT infrastructure teams and ensure the smooth running of our internal systems and networks. This is an exciting opportunity for a dedicated individual who has strong management experience and a passion for delivering top-quality infrastructure services.

As the Infrastructure Manager, you will be responsible for overseeing the management, maintenance, and enhancement of our company's infrastructure. You will lead multiple teams that provide support and maintain systems and networks across the business, ensuring that all infrastructure services are delivered efficiently, securely, and with minimal disruption to business operations. You will have a direct impact on both the day-to-day operations and the strategic direction of the IT infrastructure.



Key Responsibilities:

* Lead and manage multiple infrastructure teams, ensuring they work effectively and efficiently to meet organizational goals.
* Develop, implement, and maintain the infrastructure strategy to ensure scalability, security, and performance.
* Oversee the maintenance of all infrastructure systems, including servers, networks, data centres, and cloud solutions.
* Manage and monitor the performance of the infrastructure, identifying opportunities for improvement and optimization.
* Collaborate with senior leadership to align infrastructure strategies with the overall company goals and objectives.
* Manage the budgeting and resource allocation for infrastructure projects and initiatives.



Essential Skills & Experience:

* Proven experience in managing and leading multiple IT teams, with a strong background in infrastructure management.
* Extensive knowledge of IT infrastructure, including servers, storage, networking, and cloud solutions.
* Excellent leadership, communication, and interpersonal skills, with the ability to manage a diverse range of technical teams.
* Strong analytical and decision-making skills.
*

Desirable Skills & Experience:

* Experience in cloud technologies (AWS, Azure, etc.).
* Certifications such as ITIL, PMP, or other relevant infrastructure management qualifications.
* Familiarity with virtualisation technologies and containerisation.



If you're an experienced Infrastructure Manager looking for a new challenge and an opportunity to lead a talented team, we would love to hear from you!



If interested please submit your CV. Any questions you can reach out to my email m.alvaranga@outlook.com



KEYWORDS: Infrastructure Manager, IT Manager, Systems Support, Hardware, Network, Virtual, Security, Microsoft, Cloud, AWS, Azure, Azure AD, Intune

Job Description



We are looking for an experienced Senior Business Analyst with expertise in SAP SuccessFactors to join our team. In this role, you will be responsible for supporting the end-to-end implementation of SAP HCM Suite, working closely with business stakeholders to ensure high-quality delivery of solutions that meet business needs.

Responsibilities:

* Participate in all project phases, including planning, design, development, integration, testing, and post-go-live support for SAP SuccessFactors within the group.
* Lead requirements gathering workshops, perform fit-gap analysis, and define business processes and data flows.
* Configure SuccessFactors modules to align with business requirements and ensure system efficiency.
* Collaborate with internal IT teams and external vendors to implement system changes and improvements.
* Conduct user training, facilitate User Acceptance Testing (UAT), and provide post-deployment support.
* Monitor project progress, ensuring timely delivery within scope and budget, while identifying and mitigating risks.

Qualifications:

* 5+ years of experience in IT and at least 3 years in HRIS or SAP SuccessFactors implementations.
* Strong knowledge of SAP SuccessFactors modules, including requirements gathering, design, and deployment.
* Experience in process optimization, system integration, and application support.
* Familiarity with the software development lifecycle (SDLC) and project management.
* SAP SuccessFactors certification is a plus.
* Bachelor's degree in Computer Science, IT, HR, or a related field.
* Proficiency in English, Cantonese, and Mandarin.
* Candidates with less experience will be considered as Business Analyst.

My client offers attractive annual leaves, double pay and attractive performance bonus. It is a stable yet growing industry with lots of upcoming projects expected to be completed in a few years time. If you are interested, please do not hesitate to 'apply' to this role or reach me via 3008 3863 / r.leow@washingtonfrank.com for a private conversation.

Job Description:
Our client, a prominent multinational manufacturing company, is looking for a Group Transformation IT Business Process Specialist. This key role will be responsible for leading the transformation of business processes across Sales & Marketing functions on a global scale, driving operational efficiency, and ensuring alignment with strategic objectives.

Key Responsibilities:

* Process Standardization: Establish and implement standardized processes across multiple regions for sales & marketing, in line with the company's operating model.
* Change Management: Define and manage change initiatives, including conducting impact assessments and developing training programs for smooth adoption of new systems and processes.
* Cross-Functional Collaboration: Partner with global teams, including sales and marketing teams, and third-party vendors, to define business requirements and ensure the smooth integration of new systems.
* Optimization & Innovation: Analyze and assess current processes to identify inefficiencies and implement optimizations that improve quality, reduce costs, and boost operational efficiency.
* Compliance & Reporting: Maintain adherence to global regulatory requirements and establish accurate financial and HR reporting frameworks for consistency across regions.
* KPI Development: Establish and monitor key performance indicators (KPIs) to evaluate the success of transformation efforts, ensuring continuous improvement.
* Leadership & Strategic Thinking: Challenge existing processes and propose innovative solutions to enhance sales and marketing operations, improving competitive advantage and operational excellence.
* Training & Knowledge Transfer: Ensure effective knowledge transfer by delivering thorough training, empowering end-users to successfully adopt and follow new processes and systems.

Qualifications & Experience:

* Educational Background: Bachelor's degree in Information Technology, Sales, Logistics, Marketing, or a related field.
* Experience: Proven experience in handling end-to-end project implementation and global business process transformation, particularly in Sales, Marketing or equivalent.
* Technical Skills: Strong knowledge of ERP/Sales-related systems (CRM, POS) and data reporting tools.
* Process Improvement Expertise: Demonstrated success in business process reengineering, system integration, and managing large-scale transformation initiatives.
* Stakeholder Engagement: Excellent interpersonal and communication skills, with a proven ability to engage and collaborate with stakeholders at all levels.

Preferred Qualifications:

* Certifications: Project Management certifications (PMP, Agile).
* Industry Expertise: Background in B2B, retail or related industries.
* Tools: Familiarity with project management tools such as Monday.com, Jira.

Why Join Us?
This is an exciting opportunity to make a significant impact by transforming the global operations of a major multinational. You will have the chance to work with a dynamic, cross-functional team, influence critical business processes, and contribute to the global ERP system implementation. If you're eager to drive meaningful change and help shape the future of business operations, we encourage you to apply.

Interested?
Please send your application to r.leow@washingtonfrank.com, or contact Racheal at 3008 3863 for a confidential conversation.

We are seeking an experienced Implementation Consultant with a strong background in ERP systems-ideally Acumatica-to join our dynamic team. Based in the East Midlands, this role involves delivering end-to-end ERP implementations for a diverse client base, primarily across the distribution and manufacturing sectors.

You will work closely with clients to understand their business operations and provide tailored system solutions that support growth and efficiency. This is a fantastic opportunity to become part of a growing team and contribute to exciting digital transformation projects.

Key Responsibilities

Business Analysis & Implementation

*

Understand client business processes and identify how Acumatica or similar ERP systems can support their operations.
*

Configure systems to support financial, distribution, and manufacturing functions.
*

Interpret requirements and deliver software implementations aligned with business goals.
*

Create project documentation including specifications, process guides, and training materials.
*

Deliver training sessions to end users and internal stakeholders.

Technical Expertise

*

Implement and configure ERP solutions (experience with Acumatica is highly desirable).
*

Maintain strong Microsoft Excel and data reporting skills.
*

Pass and maintain relevant Acumatica certifications.
*

Understand and support system integration's with other platforms.

Client Engagement & Communication

*

Build strong relationships with clients, adapting communication styles to suit all business levels.
*

Work closely with project teams to meet deadlines and exceed customer expectations.
*

Complete project administration tasks in a timely manner.

Project Delivery

*

Manage time effectively to meet multiple deadlines across various projects.
*

Travel to client sites when necessary (travel within the UK, occasional overnight stays).
*

Support ongoing business development through high-quality service delivery.

Required Skills & Experience

*

Prior ERP implementation experience-ideally with Acumatica, MS Dynamics 365, or Net Suite.
*

Strong finance and accounting knowledge (GL, AR/AP, deferred revenue, consolidations, multi-currency, etc.).
*

Experience in distribution and manufacturing environments.
*

Ability to produce professional documentation and deliver end-user training.
*

Excellent interpersonal, verbal, and written communication skills.
*

Full UK driving licence and access to own vehicle.

Personal Attributes

*

Proactive, professional, and self-motivated.
*

Comfortable working independently and in team environments.
*

Strong organisational and planning skills.
*

Flexible and adaptable to changing priorities and client needs.
*

Committed to continuous learning and development.

Culture & Benefits

*

Collaborative, supportive team culture.
*

Opportunities for professional growth and certification.
*

Hybrid working with flexibility based on project needs.
*

Contribution to a growing business making a real impact for clients.

If you are passionate about ERP systems, enjoy working with clients, and are looking for a role where you can make a real difference - we'd love to hear from you.

We are seeking an experienced SAP SD Consultant for an exciting contract opportunity with one of the top consulting firms in Sweden. This is a fantastic chance to be part of a dynamic project focused on delivering impactful solutions within the Sales and Distribution domain.

Key Responsibilities:

* Lead the implementation and configuration of SAP SD (Sales and Distribution) solutions.
* Work closely with business stakeholders to identify requirements and ensure effective SAP SD solutions that align with business goals.
* Provide expert advice on SAP SD integration with other modules (e.g., MM, FI, WM).
* Conduct testing, troubleshoot issues, and provide system support.
* Facilitate training and workshops for end-users, ensuring smooth system adoption.
* Assist in business process optimization and continuous improvement initiatives.

Key Requirements:

* Proven experience as an SAP SD Consultant with expertise in configuration and implementation.
* Strong understanding of sales and distribution processes, order management, and logistics.
* Experience with SAP SD integration with modules like MM, FI, and WM.
* Ability to collaborate with business users and translate requirements into technical solutions.
* Fluent in English (Swedish language skills are a plus).
* Ability to work independently in a remote or hybrid work environment.

We're holding initial discussions with interested parties this week and next. If you'd like further insight I am available to align prior.

Job Description:
Our client is a fast-growing, innovative IT solutions provider committed to delivering exceptional technology services to its clients. We're looking for an experienced IT Business Development Executive to join our dynamic team and drive growth within the market.

Role Overview:
As an IT Business Development Executive, you will be reporting to the team's Senior Manager and responsible for generating new business opportunities, cultivating client relationships, and driving the sales of our ERP solutions and other IT services.

Key Responsibilities:

* Identify and generate new business opportunities in the IT solutions space, focusing on ERP systems and software solutions.
* Build and maintain strong relationships with key decision-makers at prospective and existing client organizations.
* Develop and execute strategic sales plans to meet revenue targets and grow the customer base.
* Lead the sales process from initial contact to close, including conducting presentations, proposals, and contract negotiations.
* Collaborate with internal teams (technical team members, consultants) to tailor ERP solutions that meet clients' specific needs and business objectives.
* Provide market intelligence, feedback, and recommendations to improve our offerings and sales strategies.
* Stay current with industry trends, emerging technologies, and competitor activities to ensure a competitive edge.

Required Qualifications:

* Proven experience in IT sales or business development, with a focus on ERP systems preferred.
* Understanding of ERP solutions and with similar industry background experience are great plus.
* Demonstrated success in generating leads, managing sales cycles, and achieving revenue goals.
* Excellent communication, negotiation, and presentation skills.
* Ability to build and maintain relationships with C-level executives and key stakeholders.
* Strong problem-solving abilities and a client-centric approach to sales.
* Self-motivated, results-driven, and comfortable working independently and as part of a team.

Why Join Us?

* Competitive salary and performance-based incentives.
* A collaborative and supportive work environment.
* Opportunity for career growth in a rapidly expanding company.
* Access to continuous learning and professional development opportunities.

If you are a driven and results-oriented business development professional with a passion for IT solutions and ERP systems, we'd love to hear from you! Please send your resume to r.leow@washingtonfrank.com or call 3008 3863 for a private and confidential conversation.

Job Description:

A leading global organization is seeking an experienced Senior IT Manager, Oracle EBS to lead their Oracle application support and development operations across multiple regions. This role will involve overseeing the effective management of Oracle systems across multiple regions and ensuring smooth operations within the business.

Job Responsibilities:

* Report to CFO to plan and coordinate internal and external resources for the execution of IT projects, contributing to the company's strategic objectives.
* Lead the support and development of Oracle applications, representing the IT department in global initiatives.
* Contribute to the design and enhancement of global Oracle system architecture, integration processes, and long-term capability development.
* Supervise and guide third-party vendors in system development projects.
* Identify opportunities for operational improvements and assist in crafting proposals for system optimizations and new developments.
* Define and enforce standard operating procedures (SOP) for Oracle system support.
* Participate in integration projects, working to connect Oracle applications with other IT systems.
* Ensure training documentation is created for IT staff and key users as necessary.

Required Qualifications:

* A degree in Computer Science or a related field.
* At least 8-10 years of experience in managing Oracle EBS application systems across finance, logistics, manufacturing modules.
* Familiar with Project Management, Solution Analysis with proven experience with the implementation and ongoing maintenance of Oracle EBS R12.
* Expertise in managing Oracle EBS integration with third-party systems.
* Sound knowledge in Oracle Forms & Reports, database packages and etc.
* Experience managing stakeholder relationships across multiple levels and departments.
* Exceptional communication and interpersonal skills.
* Fluency in both written and spoken English and Cantonese.

Why Apply:
This is an exciting opportunity to work in a global, dynamic environment with a focus on both strategic and operational excellence. The company values innovation, collaboration, and continuous improvement. Please feel free to share your most updated CV in word version to r.leow@washingtonfrank.com to apply or call 3008 3863 to gather more information.