Role Overview:
A global organization is seeking a dynamic Technical Applications Manager to lead a portfolio of enterprise system upgrades and application enhancement initiatives with a focus on ERP, PLM, SCM systems. This role combines technical oversight with strategic project delivery, supporting the continuous evolution of business-critical platforms. The ideal candidate will bring a balance of technical leadership, business acumen, and experience working across regional and vendor landscapes.
Key Responsibilities:
* Lead high-impact technical IT initiatives, including platform upgrades, system developments and integrations, and process automation, ensuring timely delivery across cross-functional teams.
* Oversee day-to-day operations of enterprise applications, maintaining reliability, compliance, and alignment with SLAs.
* Manage technical resources responsible for systems support, enhancements, and troubleshooting, including onshore and offshore teams, vendors, and consultants.
* Establish and maintain IT procedures, service protocols, and user support frameworks to drive operational excellence.
* Act as the escalation point for application performance issues and coordinate timely resolution.
* Drive project governance, risk management, andmplementation strategies using structured methodologies.
* Coordinate with product owners and external providers to ensure fit-for-purpose application delivery.
* Assess legacy systems and recommend modernization strategies aligned with business objectives.
* Collaborate with global IT counterparts to ensure unified support and consistent solutions..
* Promote knowledge sharing, thorough documentation, and continuous improvement practices across the IT function.
Candidate Profile:
* 8+ years of progressive IT experience.
* Solid background supporting or implementing global scale enterprise business applications with upgrade and transformation exposure.
* Prior experience of working as a Technical Lead / Technical Project Manager or equivalent position would be a strong plus.
* Experience in consumer goods, sourcing, manufacturing or supply chain environments preferred.
* Proven track record managing complex IT projects across geographically dispersed teams.
* Practical understanding of SDLC, testing practices, and support models.
* Proficiency with both Agile and traditional delivery frameworks.
* Strong leadership and mentoring skills for both onshore and offshore teams.
* Excellent interpersonal, written, and verbal communication skills.
* Detail-oriented, organized, and able to manage multiple workstreams simultaneously.
If you are interested, please share your CV in word version to r.leow@washingtonfrank.com (Racheal Leow) or call +852 3008 3863 for a P&C conversation.
