By Mandy Richardson
For the fourth year in a row, ServiceNow has been named a leader in the 2017 Magic Quadrant for IT Service Support Management Tools. The company was evaluated on its completeness of vision and its ability to execute that vision.
A Gartner Magic Quadrant is designed to help you understand how well tech providers are executing their stated visions and how well they are performing against their competition.
“We continue to innovate in ITSM, improving the way IT users and practitioners work, and we are investing in new technologies, such as artificial intelligence, machine learning, and automation, to help customers achieve new levels of business velocity,” said Farrell Hough – General Manager, ITSM and Product Operations, “Customers continue to use the Gartner Magic Quadrant as an important deciding factor in choosing an ITSM solution.”
Already dominating the market, the company is pushing to expand its ITSM services platform. Ecosystem growth will be a priority with goals to be met by 2020. Tony Beller, in an interview with theCUBE said, “We are pushing our partner ecosystem… to transform and innovate on top of our platform to deliver more value to our customers.”
MapAnything Summer 2017 release date is set for Thursday, August 31. On August 28, this release will be available to all users. A webinar will be held on September 13 to provide a demo and exploration of all the new features included in the Summer Release.
The highlight of this release is the new indoor mapping feature, allowing users to import indoor facilities and associate records with the location indoors. Other new features include:
ServiceNow experts and Game of Thrones fans rejoice – there exists a guide to key features of ServiceNow as explained by their GOT alter-ego.
Examples include: avoiding the Wrath of Ramsey when huge updates sets create unexpected behaviors in your instances; and making use of ravens while working on your Epics and Stories is vital – send word of any recent changes to your dev team.
All-in-all, a fun read, and should you have the time of day, go ahead and take a look!
Infosys is taking its nearly-8-year-long relationship with ServiceNow up a notch. The company, which specializes in helping clients create and execute digital transformation strategies, is aiming to take on AI, specific business solutions, and expansion.
Gaurav Uniyal, Industry Principal, ITSM Practice Lead at Infosys explains, “Here we are in 2017, and what we are anticipating for the next two to three years at a very high level are three trends which we believe are going to shape the journey of ServiceNow. The first is AI [artificial intelligence], bringing in concepts of machine learning, chatbots, predictive analytics and helping organizations do things faster and more efficiently. The second trend we are seeing is that organizations are looking for solutions that are relevant to specific to their business … third is the natural expansion of ServiceNow into new areas like CSM [customer service management], HR [human resources] and so on.”
What will be the next advancement for ServiceNow? Let us know what you think in the comments below, and your answers could be included in a future blog post!
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