The Senior Business Systems Administrator is responsible for advanced administration, optimization, and strategic oversight of core business systems, including Epicor ERP and supporting platforms such as SQL Server. This position acts as a technical lead and subject matter expert, ensuring system reliability, scalability, and alignment with organizational objectives. The role works closely with cross‑functional teams to deliver solutions, streamline workflows, and mentor junior team members. This position reports to the Director of Business Systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Leads the design, development, and maintenance of complex reports, dashboards, and integrations to provide critical business insights and support decision‑making.
* Provides expert-level support, training, and guidance to end‑users; promotes consistent adoption of best practices throughout the organization.
* Proactively identifies, troubleshoots, and resolves system-related issues, escalating as needed while ensuring minimal downtime.
* Manages system security, user provisioning, and access controls in alignment with organizational policies and industry standards.
* Collaborates with IT leadership to maintain and optimize business system servers-including application, reporting, and SQL servers-to ensure reliability and high performance.
* Partners with stakeholders to assess system needs, recommend improvements, and implement enhancements that increase operational efficiency.
* Serves as project lead for system upgrades, new module implementations, and cross-system integrations.
* Mentors junior administrators and contributes to developing system documentation, standards, and best practices.
* Performs other related duties as assigned.
EDUCATION AND EXPERIENCE
Required Education:
* Bachelor's Degree in Information Systems, Computer Science, or related field (or equivalent experience).
Required Experience:
* 10+ years of progressive experience administering and supporting Epicor ERP systems.
* Demonstrated success in multiple full-cycle Epicor implementations and upgrades.
* 12+ years of experience in finance and manufacturing environments.
* 10+ years of experience providing ERP end-user training and support.
* 15+ years of advanced SQL, SSRS, and C# development for ERP reporting and customizations.
* Strong expertise with BAQs, BPMs, Crystal Reports, and Epicor ECM.
Preferred Experience:
* Experience leading ERP projects in multi-site or global environments.
* Familiarity with cloud ERP deployments and API-based integrations.
* Previous leadership or mentoring experience within IT/ERP teams.
Additional Requirements:
* Strong communication and project management skills.
* Ability to travel or work onsite when needed.
