A Tenth Revolution Group Company

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For Permanent

SAP Support Specialist (MNC, S/4 HANA)

Hong Kong

  • HK$22,000 to HK$27,000 HKD
  • Support Role
  • Skills: SAP, FI, CO, SD, MM, PP, S/4 HANA, Business Analyst, Functional Consultant, ERP, Support, SAP Support, ERP Support, Enterprise Resource Planning, Global, MNC, Multinational, Germany based, Permanent, SAP R/3, SAP Support Analyst, Support Analyst, IT
  • Seniority: Junior

Job description

Job Description

Our Client, is a European-based multinational company with over 80 years of history and well established in multiple business locations worldwide. In order to cater to the needs of the business, they are currently seeking an SAP Support Specialist role to support the group's continuous development.

Role & Responsibilities

* To be the key focal point of Hong Kong and coordinate closely within the team and deal with other team members or stakeholders to work on system maintenance and enhancements.
* To conduct issue analysis, debugging and troubleshooting regarding SAP systems with the goal of contributing to the group's business objectives.
* To provide guidance and support to business users with off-shore IT team and vendors.
* To proactively prepare relevant documentation for various development projects to ensure effective knowledge transfer within the group.
* To be involved in customer relationship management or stakeholders management in day-to-day operations.
* Any ad hoc tasks whenever necessary.

Skills & Qualifications

* Degree holder or above in Computer Science, Information Systems, Computer Engineering, Business Administration or related disciplines
* 0-2 years of experience of any ERP systems (SAP, Oracle, Microsoft Dynamics etc)
* Experience or knowledge in SAP modules (FI,CO,SD,MM) would be a definite advantage
* A good team player that can work well in a team or individually with strong analytical & problem solving skills.
* Presentable, self-started with great communication skills.
* Good command in both written and spoken English and Chinese.

This is an in-house permanent role in a reputable MNC enterprise which will provide valuable experience to your career. Attractive salary and fringe benefits (Hybrid Working Policy and 20 days Annual Leave) will be offered to the successful candidates! If you are interested and qualified, please kindly send your resume to r.leow@washingtonfrank.com or reach me (Racheal Leow) at +852 3008 3863.

Analyste EDI/ERP (H/F)

France, Franche-Comté, Delle

  • €35,000 to €45,000 EUR
  • Support Role
  • Seniority: Junior

Job description

Description du poste

Il gère les échanges de données informatiques entre la société, ses clients et ses fournisseurs en coordination avec le responsable du pôle EDI :

* Il assure l'exploitation quotidienne des stations EDI :

* Il vérifie le bon fonctionnement des outils
* Il traite les anomalies techniques
* Il traite les anomalies fonctionnelles en collaboration avec le pôle de compétence

* Il assure les montées de versions ou le remplacement des outils EDI
* Il analyse les demandes des clients dans le domaine EDI
* Il développe des composants informatiques (mapping EDI)
* Il définit et réalise les tests unitaires des composants
* Il participe à la mise en production des évolutions et montée de version avec l'équipe IT
* Il se coordonne et collabore très étroitement avec les personnes du pôle EDI et de la DSI afin d'assurer la cohérence des systèmes EDI et la continuité de service.

Profil recherché

* Connaissances des Systèmes ERP :M3 ou autres
* Connaissances des normes EDI de l'Automobile
* Gestion Projet et Maîtrise des outils bureautique Office
* Programmation Java et bases de données SQL
* Anglais professionnel

Pourquoi rejoindre mon client

* Accompagnez la direction SI d'un grand groupe industriel français avec des sujets d'envergure international
* Ambiance familiale, la cohésion d'équipe est au coeur de l'organisation SI
* Possibilité de 2 jours de télétravail par semaine, post période d'essai

SAGE 200 Support Consultant

England, London

  • £30,000 to £45,000 GBP
  • Support Role
  • Seniority: Mid-level

Job description

This home-based position has plenty of potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on-premise and in the cloud as well as NetSuite ERP.

They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home; the salary on offer is up to £45k plus benefits. They will set you up with all you need for a home office.

They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200, NetSuite and Sage CRM; the business has been around for over 20 years and is financially strong and still independent. They concentrate on the business side of technology and getting to know their clients' processes, so they can give them the support that they need.

They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in first-line support, application support or internal help-desk role, finding solutions for Sage 200 users or clients.

You will look after their Sage 200 customer base and you will have the opportunity to learn about Sage CRM and Net-Suite products. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

There will be plenty for you to learn and adding these new skills to your CV will only give your future a boost.



The ideal candidate

* Applicants should ideally have several years of Sage 200 support experience.
* You should be proficient in SQL and have proven IT Support / Administration experience
* Experience with Sage ISVs such as Draycir or Sicon would be advantageous.
* You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
* The candidate will also be a good problem-solver, self-motivated and organised.
* Actively promote Pinnacle services and software solutions, including providing training sessions as required

Salary will be negotiable depending on track record and experience. A position is a permanent contract.

Analyste fonctionnel Infor M3

France, Brittany, Vannes

  • €50,000 to €60,000 EUR
  • Other Role
  • Seniority: Mid-level

Job description

Descriptif du poste

Il/Elle analyse et met en place les modifications nécessaires à l'évolution de l'ERP Infor M3 et aux besoins du domaine Finance : comptabilité et contrôle de gestion. Il/Elle assure la maintenance du paramétrage Infor M3 et assure le support des utilisateurs Finance en phase déploiement ou vie série après le démarrage.

* Il/Elle assure la maintenance et l'évolution du paramétrage Infor M3 sur le domaine Finance : comptabilité et Contrôle Gestion en liaison avec les équipes Finance.
* Il/Elle maintient la documentation utilisateur du domaine
* Il/Elle participe aux migrations et aux évolutions mineures/majeures de l'ERP
* Il/Elle réalise des cahiers des charges pour les développements demandés et réalise les tests avant mise en production.
* Il/Elle participe au déploiement Infor M3 sur les nouveaux sites
* Il/Elle suit la mise en en œuvre des améliorations du système et forme les utilisateurs aux nouvelles solutions.
* Il/Elle s'assure de la cohérence de l'utilisation du système sur tous les sites
* Il/Elle participe aux projets Finance du groupe en lien avec l'ERP.

Des déplacements réguliers sur les sites en Europe, sont à prévoir sur les premières années dans le cadre de projets.



Profil recherché

* Vous avez minimum 3 ans d'expériences sur un ERP Finance ?
* Vous avez eu une première expérience en finance ?
* Vous parlez anglais ?



Pourquoi rejoindre mon client

* Rejoignez un des leaders de son marché et participez à des projets ERP d'envergures au niveau monde !
* Mon client vous forme sur Infor M3, un ERP phare du marché !

SAGE 200 Support Consultant

England, Tyne and Wear, Gateshead

  • Up to £35,000 GBP
  • Support Role
  • Seniority: Junior

Job description

We are looking for a highly motivated individual who has an interest in providing first-line technical support!

We are recruiting a Sage Support Technician for our fast-growing software company based in Gateshead.



The hours are 9am-5pm Monday-Friday, with 22 holidays per year + Christmas shutdown + bank holidays. This role has the possibility of progression into becoming a Sage Consultant for the right candidate.



You will work as part of a close-knit team, supporting our customers using varied Sage accounts software.



This will include:

* Handling incoming customer support queries via telephone and email
* Supporting our Sage consultants with the implementation and configuration of new customer sites
* Collaborating with both internal and external teams to identify and resolve issues
* Assisting our Sage consultants with managing projects to ensure that they are delivered on time
* Keeping customers regularly informed of progress
* Continuously improving product knowledge
* Training for the Sage product range and developer add ons will be provided.



The candidate should have

* An interest in ICT and Technical Support
* Enthusiasm for supporting our customers effectively
* Ability to pick up new technology quickly and easily
* Excellent troubleshooting and communication skills
* Ability to manage own workload
* Competent knowledge of Microsoft software products and Windows environments



We are looking for someone who is:



* Reliable and punctual
* Flexible
* Has a desire to develop
* Honest and trustworthy
* Has good Communication skills



Position is based in Gateshead however will include a certain amount of client travel as the candidate progresses to do training/implementation for clients around the UK. Ability to drive/learn to drive would be an advantage.

Associate IT Director (Perm, Up to $1.3m p.a.)

Hong Kong

  • HK$1,000,000 to HK$1,300,000 HKD
  • Other Role
  • Skills: IT Solutions, Lead, AI, Data, Data Analytics, Data Science, Automation, Enterprise Solutions, Enterprise Level, MNC, IT Solutions, Information Technology, Project Management, Project Delivery, Project Manager, Solution Design and Development
  • Seniority: Senior

Job description

Job Description

My client is a multinational HK-listed company and is reputable for its strong innovative presence within the industry. They are currently seeking an Associate IT Director to oversee their IT team within the APAC region with a key focus on implementing AI and Data Analytics strategies to improve overall business processes.

Role & Responsibilities

* Lead and manage the IT team by fostering a positive and open-minded culture for the continuous development of the company
* Drive the implementation of AI initiatives across the organization with the collaboration of various stakeholders
* Develop and execute the data analytics strategies and ensure it aligns with the company's digital transformation objectives
* Work hand-in-hand with regional IT teams to ensure IT operation processes and environment compliance to company policy requirements

Skills & Qualifications

* Bachelor's degree or above in Information Technology or related disciplines.
* Advanced degrees and certifications in AI or data analytics are a plus.
* At least 5-8 years of experience in IT leadership roles, possess great people management and interpersonal skills.
* Proficiency in data analytics tools, methodologies, data visualization and analytics platforms. Strong understanding of AI technologies such as machine learning, natural language processing, and computer vision.
* Candidates with less experience would be considered for a Senior IT Manager role.

This opportunity offers great career advancement if you are passionate in the field of new technologies such as Data Analytics, AI implementation and robotics. If you'd like to talk about this opportunity in details, feel free to send in your resumes to r.leow@washingtonfrank.com and get in touch at 3008 3863.